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24/7 Flood & Fire

Drywall, Flooring Sales and Installation, Carpet Sales and Installation,

About us

We are a family owned company in business since 2007. We are committed to communication and a service level unequaled by other emergency mitigation service providers. Our use of cutting edge drying equipment and methods will minimize the inconvenience that water damage creates. We specialize in serving as a liaison between you and your insurance company to ensure your property is returned to its pre-loss condition. Additional email: info@247floodandfire.com.

Business highlights

18 years of trusted experience
Family Owned & Operated
Emergency Services Offered

Services we offer

Water & Smoke Damage Restoration – Inspection, Content Manipulation, Extraction & Cleaning, Relocation – Non-Salvageable Contents, Removal – Non-Salvageable Building Materials, Final Extraction & Detailed Cleaning, Drying Services, Damage Repair, Mold Removal, Hazardous Waste Cleaning, & Direct Insurance Billing.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

Check
CreditCard
Financing Available
Zelle

Photos of past projects

Reviews

4.7100 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
5%
3
1%
2
1%
1
5%


Rating CategoryRating out of 5
quality
4.7
value
4.5
professionalism
4.7
responsiveness
4.8
punctuality
4.8
Showing 76-100 of 100 reviews

Patricia I.
07/2020
5.0
drywall
  + -1 more
Team was awesome
Description of Work: Repair ceiling, wall and floor after storm damage.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
punctuality
5.0

Yes, I recommend this pro

Response from 24/7 Flood & Fire
Thank you so much for taking the time to leave us a five star review. Kind regards

George Y.
07/2017
5.0
.
Description of Work: They came out and cleaned up .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Linda R.
05/2017
5.0
Very well, on time professional
Description of Work: Mitigated waterm damage from water heater

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,300

uma X.
04/2017
5.0
went well got the response timely
Description of Work: Work was done very timely. Insurance adjuster thought it was priced higher but later approved whole amount

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,400

Cynthia D.
06/2016
5.0
drywall
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from 24/7 Flood & Fire
Dear member, There's nothing wrong with short and sweet when the overall grade is an A!

Deb H.
03/2016
5.0
drywall
  + -1 more
unknown
Description of Work: Condo was flooded from unit above. Most ceiling drywall and some wall drywall and most insulation had to be removed and unit completely dried out. It took about 5 days. At one point they had 14 fans going in a 658 SF one bedroom condo. I just can't say enough good about them. Of course,we had to move out for 7 weeks, but that could not be avoided. Insurance was involved - which proved to be a huge hassle for all, but they were very polite and business like.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Response from 24/7 Flood & Fire
Dear member, Thank you for recognizing our goal to minimize your inconvenience during your water damage ordeal. We understand that they really are ordeals and to do everything in our control to not add to that ordeal.

Minerva D.
01/2016
5.0
unknown
Description of Work: We discovered a water leak on 12/31 at 1 a.m. We were able to get ahold of someone at 24/7 and they were at our home within an hour. They immediately started to assess the impact and took action to prevent further damage. They demonstrated a lot of professionalism during the whole process.They came back multiple times to check on the progress of getting our house dry and during their visits they were always punctual and explained everything that they were doing. They worked directly with our home owners insurance, so I can't comment on the cost, but the service was excellent.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from 24/7 Flood & Fire
Dear member, Thank you for your thoughtful review. You touched on all our keys for a terrific service experience.

Erin P.
12/2015
5.0
flooring contractor
  + -1 more
unknown
Description of Work: I had flood damage and they extracted water from my carpet, placed fans and dehumidifiers, removed and disposed of the wall board and drilled holes in the walls to allow them to dry.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

Response from 24/7 Flood & Fire
Dear member, Thank for for taking a few moments to grade us on your customer experience.

Teresa M.
09/2015
5.0
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Barbara S.
09/2015
5.0
unknown
Description of Work: July 31st 2015 0.00
Rating CategoryRating out of 5
Yes, I recommend this pro

Katherine D.
08/2015
5.0
unknown
Description of Work: I called 24/7 Flood Response after my front yard was flooded due to a water main break. I was worried about water in my crawl space and erosion around my foundation. A customer service agent called me back within 20 minutes and scheduled an appointment for a technician to come out the following morning. | |The technician arrived on time the next morning. He was very courteous and professional. He thoroughly inspected my crawlspace and outer foundation wall for water damage, took photos and wrote up a summary of his findings (no damage). | |I would call these guys again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$136

David D.
07/2015
5.0
unknown
Description of Work: They ripped out the wet ceiling, flooring and dried the floor and joists

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,200

Joseph B.
05/2015
1.0
unknown
Description of Work: No response to email or phone message

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


Response from 24/7 Flood & Fire
Dear member, I am so sorry that we didn't connect with you. We have no record in our database of a missed call, phone, or email message from the name matching your profile. I checked our business profile message center through Angie's List and also found no service inquiry matching your name or address. I'd like to hope you have us confused with another company but if we were the one you reached out to and the inquiry wasn't received and replied to I am again truly sorry. If you would be so kind as to call our office and press extension 7 I would really like to discuss where the breakdown occurred with you personally. Sincerely, Jason Koenig President

Joy B.
05/2015
4.0
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$1,600

Response from 24/7 Flood & Fire
Dear member, Thank you for your review. It is somewhat of an incomplete review as there is only an overall grade but nothing is specific. As our goal is only to receive A grades my hope is that you would be willing to enhance your review so we might learn what your expectation was that would have earned us an A in your estimation. Best regards. Jason Koenig President 24/7 Flood Response

Cindy H.
02/2015
5.0
unknown
Description of Work: They are presently drying out our home which is under renovation. From what I can see so far, they are doing a great job, but aren,t done yet.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$17,000

R G.
06/2014
4.0
unknown

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Response from 24/7 Flood & Fire
Dear Member, I am glad you indicated that you would hire us again if needed. As there are no comments I am unable to research your rationale for giving us a less than perfect grade. Please either add your comments to the Angie's List report or call our office directly and ask for Jason and I will address your service experience directly with you. Best regards, Jason Koenig President 24/7 Flood Response

Tim W.
06/2014
5.0
unknown
Description of Work: I had a small leak in my roof and was concerned about the resulting water damage in the ceiling. I had done my best to mitigate the problem and dry the area out on my own, but wanted a professional to take a look. | |They came out and inspected the area, testing for moisture, etc. The technician recommended that I just finish doing what I was doing, rather than pay for further service. I was impressed and appreciate the honesty. It was well worth the minimum visit fee to me just for the inspection and professional opinion.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

Response from 24/7 Flood & Fire
Dear member, We were glad to report that your situation didn't require more than an inspection and a little advice to mitigate the issue. Thank you for your review.

Audrey A.
04/2014
5.0
unknown
Description of Work: As luck would have it, my water heater flooded 2 rooms in my basement on a Friday afternoon. It was obvious that I needed professional help and I was so glad to already have an Angie's account so I could find a good, reliable company fast. And I did. | |Sean from 24/7 Flood Response came within an hour, about 6pm, gave a bid, then got to work. (No games, no insinuated threats of disaster if I didn't sign on right away.) With 24/7 you pay AFTER the work is completed to your satisfaction. | |Sean was wonderful to work with---fast, efficient, completely professional, and with no hype, just honest work with a smile. His confidence and reassurance that disaster would be abated---that my house WASN'T going to float away or rot from black mold after all---calmed my frayed nerves just knowing that what seemed like the end of the world, wasn't. It was all fixable---the carpets and walls were dryable, he reassured me. | |Sean set up a huge dehumidifier in each room and several blowers under the carpets and let them run all weekend. Tuesday, when all was dry, the invoice from 24/7 was exactly what the initial bid had been. But to top off an unexpectedly PERFECT experience with Sean and 24/7 (other than the flood itself), when the job was done and I came downstairs to pay, Sean had moved the bed back into the bedroom and set it up for me! I assure you that this was not part of the estimate(!)---but it certainly was an extremely nice gesture from one heck of a professional. | |Now, I don't "plan" on using 24/7 Flood Response again (because I'm hoping that's the last flood I ever have), but I hope I can pay back all the very considerate little things that Sean did for us while he was here by strongly encouraging others to choose 24/7 if they should find themselves in a similar wet mess. You won't be sorry. | |Note: I cannot rate the price because I have nothing to compare it to as I did not get any other estimates, but I thought the quote seemed fair and I was most interested in getting immediate help. I got what I needed and am exceedingly happy with the outcome of my business with Sean and 24/7.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,100

Response from 24/7 Flood & Fire
Dear member, Thank you for recognizing our tech Sean and 24/7 Flood Response as company that doesn't employ high pressure gimmicks. We are in an industry where property owners are typically compelled to take fast action. We strive to let a potential client's own view of the facts about their particular water issue dictate how they act rather than some need to sign up new clients. There can be a very thin line because often our moisture detecting equipment is necessary to educate a property owner of the extent of the affected materials. Ultimately it's people that set the tone for what kind of experience our clients have and we believe our staff of compassionate first responders are second to none. We don't expect that you or anyone would "plan" or look forward to seeing us again but we are grateful that you would consider passing our info to those in need.

M Jean B.
09/2013
5.0
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$850

Response from 24/7 Flood & Fire
Dear Member, Thank you for trusting us with your water damage and related needs.

Nanci D.
03/2013
5.0
See above.
Description of Work: I noticed that the drywall tape was hanging down in my kitchen so I knew there must be a leak in the upstairs bathroom. When I called the company they sent someone out the very next morning to check on the damage. He assessed the situation and told me there was not enough water in the ceiling to warrant drying it out. The floorboard needed to be replaced because it was rotted and he said he would have the remodeling department call me. I was told there would be no charge for an estimate and he did not charge me. I would definitely use them again if necessary.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from 24/7 Flood & Fire
I'm glad we were able to address your concerns and that it didn't cost anything extra!!

Brian H.
05/2011
5.0
Jason and his crew were fantastic! I have always dreaded having a water damage issue in my home after hearing so many stories from friends in the past. 24/7 was amazing. They took out all the messed up stuff and saved my marble countertop for installation on my new cabinetry(that probably saved me over $1000). They cleaned all the tile and grout. they put everything back in such a fashion that minimized my family's inconvenience and made a negative experience a positive one. They were wonderful to work with and helped choose the perfect cabinetry to install in place of the ruined stuff. They even replaced a huge mirror that was unsavable in the process(with a beautiful frame it didn't have before). I wouldn't hesistate to recommend this company to my friends and family. Not only are they fast to respond but thay do excellent work. Oh, and they are experts at dealing with the insurance companies which is really nice since I am so lost when it comes to that kind of stuff. Thank You Jason and crew. I appreciate what you've done for my family!
Description of Work: Replaced water dameged drywall, lav cabinetry, and insulation. restore flooring, countertops, and tile.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

Response from 24/7 Flood & Fire
Thank you so much for this thoughtful feedback. We appreciate it greatly as well as the opportunity to have served you!

Ritesh G.
04/2011
5.0
carpet installation, drywall, flooring contractor
  + 1 more
Best part the crew with Jason's team is very professional, hears you out, reassures you in such unfortunate events that they will ensure everything is back to normal soon. Very very responsive to any phone calls day or night, I literally called them twice or thrice around 11pm or midnight they would field those calls and come by as soon as possible. Restoration guys had the latest tools.
Description of Work: We had water damage in our crawlspace. Jason and his team Sean, Ben, Matt did analysis of damage and very quickly started drying process. When they found that it needs more than big fans to dry they brought a truck of gas heater to heat the place to speed up drying. They followed up with installing new carpet on quick turnaround, also we had them then redo parts of our kitchen with flooring.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$22,000

Response from 24/7 Flood & Fire
Thank you for placing your trust in our company and staff. Also a special thanks to Allstate for fast tracking a coverage decision over the phone. With a water loss as extensive as this there are a myriad of potential obstacles that can grind progress to a halt. We were pleased to be able to overcome these obstacles before they did. Enjoy your updated kitchen!! The granite looks beautifull!!

Lyn J.
03/2011
5.0
I am so impressed with 24/7 !!! My washing machine failed to shut off and created an indoor pond in my laundry & family room. I looked up 24/7 on Angie's list, called and had someone out here within 45 minutes!!! The person who responded to the call was professional and caring. He explained what he was doing and put my fears to rest about potential damage to my wood floors (adjacent to the family room). He also came back mid-way through the week to see how the drying process was working. All in all, I hope to never have another flood -- but, if something went awry, I'd call 24/7 immediately!
Description of Work: Water extraction from carpet; examination of potential damage to wood floors; drying fans & heater

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from 24/7 Flood & Fire
Thank you for your thoughtful report. We don't blame you one bit for not looking forward to having to call us in the future! In fact we hear that all the time :) But we are pleased and grateful that you now consider us a trusted emergency service provider in times of crisis.

Scott S.
10/2010
5.0
carpet installation, drywall, flooring contractor
  + 1 more
I was pleased with the speed and fluent communication with the owner Jason about services rendered. They promptly made the long drive out to my Yelm property to clean the mess. They cut out the carpeting, drywall, and linoleum and sanitized the place. Jason then referred me to a friend of his for the actual remodel job and I was pleased with his referral too.
Description of Work: 24/7 Flood Response cleaned and sanitized my whole lower house which was contaminated with "black" septic water

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,491.92

Response from 24/7 Flood & Fire
Thank you for your thoughtful feedback. Your reporting helps ensure the company health and growth of ethical mitigation service providers.

Debra L.
12/2009
5.0
They are excellent. They came the very day I called them. They setup a system to dry it. They came every day to check the moisture level.
Description of Work: They gave me an estimate to rip the flooring and fix it as the water pipe broke. They will be doing the work soon.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from 24/7 Flood & Fire
We appreciate your recognition of our commitment to excellence as an emergency service provider.

Contact information

3414 A St SE Ste 104, Auburn, WA 98002

http://www.247floodandfire.com

Service hours

Sunday:
12:00 AM - 12:00 AM
Monday:
12:00 AM - 12:00 AM
Tuesday:
12:00 AM - 12:00 AM
Wednesday:
12:00 AM - 12:00 AM
Thursday:
12:00 AM - 12:00 AM
Friday:
12:00 AM - 12:00 AM
Saturday:
12:00 AM - 12:00 AM

Licensing

Bonded

Insured

Licensed*

Trade License Number
247FLFF850MN
Trade License Locale
Washington
Trade License Authority
Washington: Contractors
Trade License Expiration
08/03/2025

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Drywall,
Flooring Sales and Installation,
Carpet Sales and Installation,
General Remodeling,
Kitchen and Bath Remodeling,
Mold Testing & Remediation,
Finished Carpentry and Woodworking,
Water & Smoke Damage,
Framing,
Unfinished Carpentry

FAQ

24/7 Flood & Fire is currently rated 4.8 overall out of 5.

Sunday: 12:00 AM - 12:00 AM

Monday: 12:00 AM - 12:00 AM

Tuesday: 12:00 AM - 12:00 AM

Wednesday: 12:00 AM - 12:00 AM

Thursday: 12:00 AM - 12:00 AM

Friday: 12:00 AM - 12:00 AM

Saturday: 12:00 AM - 12:00 AM

24/7 Flood & Fire accepts the following forms of payment: Check,CreditCard,Financing Available,Zelle
Yes, 24/7 Flood & Fire offers free project estimates.
Yes, 24/7 Flood & Fire offers eco-friendly accreditations.
No, 24/7 Flood & Fire does not offer a senior discount.
Yes, 24/7 Flood & Fire offers emergency services.
Yes, 24/7 Flood & Fire offers warranties.
24/7 Flood & Fire offers the following services: Water & Smoke Damage Restoration – Inspection, Content Manipulation, Extraction & Cleaning, Relocation – Non-Salvageable Contents, Removal – Non-Salvageable Building Materials, Final Extraction & Detailed Cleaning, Drying Services, Damage Repair, Mold Removal, Hazardous Waste Cleaning, & Direct Insurance Billing.

Contact information

3414 A St SE Ste 104, Auburn, WA 98002

http://www.247floodandfire.com

Service hours

Sunday:
12:00 AM - 12:00 AM
Monday:
12:00 AM - 12:00 AM
Tuesday:
12:00 AM - 12:00 AM
Wednesday:
12:00 AM - 12:00 AM
Thursday:
12:00 AM - 12:00 AM
Friday:
12:00 AM - 12:00 AM
Saturday:
12:00 AM - 12:00 AM