24/7 Flood & Fire

The team from 24/7 did a good job cleaning up and drying out our basement. They were polite, professional, and took care to move things carefully and to minimize the mess that comes from cutting out drywall. The whole flood experience is of course unpleasant and these guys know that and acted accordingly. They explained what they needed to do and why and answered all my questions. So although I don't want to repeat the whole experience, I would use 24/7 again if I need to. Details: After heavy rains our basement flooded about 2 inches deep in spots. We discovered the water in the basement bathroom seeping out into the hallway carpet. We used a wet/dry vac to pick up as much as we could to keep it from spreading into the hallway but then found there was also water in two adjoining rooms and in a corner on the other side of the house. This was a Sunday night (why do these things always happen on a weekend?) around 8:00 as we were getting ready to eat a late dinner. After dealing with the immediate crisis for a 1/2 hour (we had picked up about 20 vaccuum loads of water) - we called 24/7. Ryan and Junior showed up 1 1/2 hours later from Renton. They immediately began vaccuming up the remaining water and checking the extent of the problem. They cut out drywall in the bathroom and set up a large dehumidifier and some blowers and then said they'd be back the next morning to handle the rest. They left at around 1:30 am. They came back the next morning, moved things out of the other rooms, finished removing baseboards, cutting out drywall and set up more blowers and another humidifier. They were careful moving everything out of our storage room. Over the next several days Ryan and Rj and others came by - always pre-setting a time and then calling to confirm their arrival an hour or so beforehand - something I appreciated. They checked on progress drying the walls and accomodated my request to try and save a section of carpet and ultimately did so I only have to replace it in one area. I think these guys have a lot of experience and were pleasant to deal with. The price seems fair based on comparisons with other companies. It's tough to take a hit on things like this but cheap is not the highest priority.

I was impressed on how quickly they came and got everything set up. I was concerned at how much of the baseboard they puled off and they also damaged some of my wall paper. The work they did was good but I feel the machines were left at the house a day or so too long and it was unnecessary. 2 men were there for about 2-3 hours and I had one other visit during the drying process to check moisture beforre they came and picked up their equipment. Overall I was happy with the service but at $3000 i feel it was overpriced but you don't feel like you have choice in this situation.

This is actualy the second time we have used 24/7 flood response. And I would gladly call them again, if needed. We noticed a leak in our roof that saturated a wall and the floor. Unfortunately it took over a month for a different roofing company to fix the issue, so it was too long to simply dry out the walls and floor, because the risk of mold. A full tear out was needed. 24/7 was extreamly quick to respond to my call. A technition was in our house the same day planning out how to respond to the dammage. The dammaged floor planks and drywall was removed in a day, and it took an additional three days to dry out the rest. The technition checked on the progress every day, and was very responsive to any questions I had. 24/7 also has a relationship with a contracting company called Pacific NW Restoration. They provided a bid for the repair, and we moved forward with that company to do the work. I have only good things to say about Pacific NW Restoration as well.

I was impressed with the how fast things were put into motion once I called. RJ was the lead on the scene and quickly went to work to remove the water in my basement. He then set-up the proper combination of equipment to ensure the floor and walls would dry out. I was impressed by his knowledge of flooding, plumbing and drywall. RJ was also very caring in his customer service approach which is definitely needed at such a stressful time. The equipment used was: two sump pumps, two dehumidifiers and six fans. On RJ's second and final visit he brought Curtis with him and both went to work removing ruined drywall and cleaning the area. RJ also repositioned the equipment and left directions on when and how to move it for maximum drying effectiveness. On the final visit, the walls were carefully checked for moisture levels and final removal of equipment occurred. I appreciated both their professionalism and strong work ethic.

After experiencing a burst water pipe, I called several providers who were ranked highly on Angie's list. Everyone, including 24/7 flood response, told me that they were super busy due to recent hard freeze in the area and that they couldn't get to me for a few days. I have no problem with this response - it would be unreasonable to expect the usual promised turnaround right after a major natural freeze. The problem I have is that they called me back and told me that a spot opened up and they could fit me in. I thought, great! After all, I was dealing with standing water below the house and every moment counts. So, even though some of their competitors offer free consultations, I decided to bring them on because I really wanted to get fans and dehumidifiers installed. Well, the consultation guy arrived, and after a very cursory examination (he was clearly in a rush and kept talking about how busy he was), said that really more work would need to be done to assess the extent of the damage and that he didn't have any available equipment to begin the drying process (other than some absorption mats which he admitted would be of low value). He said maybe he could get it the next day (which other companies and been upfront about and told me before they sent someone). So, later that day, I was crawling in my wet crawlspace to extract wet insulation and run my own fans. There was no subsequent followup by the company to see if I desired any further service or how things went (which is odd since this was a consultation that recommended further engagement). I want to be fair here so let me emphasize that this was indeed a super busy time for providers - and these guys normally get great reviews, so maybe this is an anomalous experience. But, I can say that every other provider was upfront about not having the equipment, and when some suggested coming out for a consult (and I balked because of this experience), most responded with "well we obviously aren't going to charge you anything if we don't do any actual work). Unfortunately, this was not the case with 24/7 flood response, and I ultimately feel like I paid $120 and got nothing in return. That being said, the technician and call dispatcher were both courteous, good communicators, and arrived on time. My advice: don't use a firm that charges for consultations - there are many in the area who do not, and if you do, make sure they will have the resources on hand to actually do work.

Discoverd burst pipe due to water sepage into living room. After checking with home owners insurance, called 24/7. They dispatched a representative immediately to assess the damage and after getting clearence from insurance, started repairs immediately thereafter. Initial stages involved removing existing cabinetry and about 12 feet of drywall up to about 4 feet high, along with several panels of sub-floor plywood. They then placed drying machinery into the room to remove moisure from the remaining structure. After about a week of drying, restoration replaced the flooring and drywall, textured and painted the walls, and replaced the cabinetry. Project manager, Lance Wong, was in touch with me almost daily, while the crew always showed up on time, was courteous and friendly, and more importantly, restored the damaged areas to better than original shape. The room looks fantastic, and there's no evidence whatsoever of any of the damage.

They were fine, and told us what to expect. They worked on it right away, and got the water sucked up. They forgot to put the baseboards back on which we had to do ourselves.

Went well - no moisture found.

On July 2nd I discovered a leaking water pipe in the closet wall and sub-floor. I contacted Hunt's Pluming (using Angie's List), and they had a technician at my home Friday morning July 5th at the scheduled time in the morning (9:30a.m.). Hunt's recommended 27/7 Flood Response to determine the extent of water damage and work needed to remove any mold or structural damage repair. I called 24/7 Flood Response before 10am and they had a technician at my home by 11:30am. The technician, Sean Klarer, was very professional and knowledgeable. He did an assessment determining there was no structural damage, just water damage and mold, and provided an estimate. Sean set up a dehydration unit in the closet, covering the opening with plastic and a heater in the crawl space. Even though he ran into a "snag" in not being able maneuver the heater around the crawl space due to hard pan and rock preventing him from even digging a few inches of dirt to provide enough clearance to slide the heater under a floor joist he came up with an alternative that ended up working out great. He did not complain about the problem he ran into or adjusted the original estimate. His solution was to place the heater directing the heat towards the area where the water damage was and placed a fan to force the heat to that area. Sean explained that normal drying time would be two day but wanted to add another day, again not adjusting the original estimate. He returned on Monday, July 8th and checked the damaged areas for moisture content and determined it had dried out and that the mold was eliminated. Great job, reasonable price and very friendly. I highly recommend 24/7 Flood Response.

Spencer was at the house within 1 hour of my call. He set up a number of very loud machines at the house to extract water, etc. He spent about 3 hours there, leaving close to 1AM. The next day he came out to set up yet more loud machines, getting them to pump hot air into the crawl space (where a number of beams had been totally soaked). We spent a total of about 3 days with super-loud machines running 24/7. Spencer came back at 11PM on Saturday night to see how things were going - everything looked dry, and he hauled all of his equipment away at midnight. The price for this work seemed high to me, but I have nothing to compare it with. The fact that they were able to arrive right away and start taking care of it appears to have saved our floors, which would have cost much more. The final cost matched the initial estimate precisely. I would absolutely call 24/7 again if I had this sort of problem.

He was very professional. He could have told me that I needed all kinds of work but he didn't. He said that all we needed was for the pipes to be snaked out. They referred us to a plumbing company that did great work also.

I called 24/7 Flood Response right after a plumber identified the leaking pipe in the wall causing flooding into 2 rooms, and tapped it off. When I asked how soon they could come, the dispatcher said "How's an hour and a half from now? My guy's in rush hour traffic or it would be sooner." From the minute the assessor showed up in the early evening, he worked hard and fast to develop a plan and implement it. The next morning, he arrived with another worker and they took out all affected materials to haul away and set up the first set of machines to dry out the rooms, all done very quickly and thoroughly. The drying process took 3 days, and he came every day to check progress. Although we hoped the affected bedroom would be done quickly, he kept measuring the exact levels and did not release the room until it was completely safe and hygienic to do so. We appreciated his professionalism in requiring the machines to stay in place until the job was done correctly. During the whole process, the entire staff stayed in touch with me, answered all questions thoroughly, acted professionally, and also were kind and helpful in every possible way. The fees for services were reasonable and fair for the work done. Their fantastic customer service was an added bonus. I would not hesitate to recommend this company to anyone who has any type of water damage to their home, or to use any other services they offer.

I called 24/7 about 7 in the morning; they were out within 2 hours. They brought the equipment they needed to get things started right away. They also went over and above and contacted a plumber for me who also showed up at the same time to look at our failed toilet. We had that replaced that day as well. Shawn was punctual, thorough, friendly and professional. This is an almost impossible combination to find in today's day with contractors. They always accommodated my schedule because I have 3 kids and wasn't always there when they could be. I would refer them to anyone!

We noticed that there was a bit of a puddle in front of the fridge. When we pulled the fridge out, the line running from the wall to the fridge started spraying all over. After shutting off the line, it was clear that there had been a slow leak for days that slowly soaked all the way down into the crawlspace and insulation below the fridge. All the affected area was individual oak board hardwoods that had cupped pretty heavily in the worst areas and split in some places as well. We called them up and within 90 minutes, a tech was out to assess the damage. Within that single visit, mats were placed on the hardwoods, effected drywall and insulation was removed and fans plus a dehumidifier were put in place to soak up the remaining moisture. The downside was how long this persisted. We had the fans and vacuums running for over 2 weeks straight when originally promised that the whole process would take a matter of days. There were near daily visits requested by the tech to check up on the progress. Though we could see the progress from the moisture meter ourselves, the expectations were way off and I would have expected more from a professional.

Like most reviewers on here I'm not sure why there are to separate dialog boxes, so here are my dos and don'ts. If you have had water leaking in your home do call 24/7 Flood Response. Don't assume it will dry on its own. Even if think your the best handy man around and you can fix anything do give 24/7 Flood Response a call. (I fixed the leak and was prepared to spend my evenings cutting out wet drywall and all the rest of the hanging, tapping, muding that was to follow. With a phone call to 24/7 Flood Response and a few well spent dollars I have a dry ceiling, a very manageable patch job, and a very happy fiance.) Thanks to Sean and 24/7 Flood Response for all your help.

They were on time, courtesy, professional and finish the job as promised. When they did the work they made sure the insurance company had all the necessary materials as well.

Ben arrived within the hour timeframe that I was given from the initial appointment set-up and he had anticipated arriving earlier but the traffic was bad during the morning rainy commute. He provided me with updates via phone on his ETA and when he did arrive he took off his shoes to inspect the area since it was wet and rainy outside. Ben answered my questions and walked me through what his process would be to mitigate the problem. Although my problem was not solved, I have a better idea of what next steps I need to take in order to resolve the issue. I will definitely call Ben to come back out and do the work once the outside wall is repaired.

Ceiling was flooded from leaking roof and the ceiling collapsed . water and tile mess everywhere. Sean from 24/7 arrived within an hour after I called and took over from there. He spoke to landlord and landlord's insurance so I did not have to deal with that hassle. They cleaned up all the mess, dried the rig and walls, arranged for carpet cleaning, moved furniture and put it back when it was dry, and by Saturday, 4 days later, we will be able to move back into the office. Since landlords insurance is covering it all, I do not know the cost.

Sean walked us through the process, and was very professional and courteous. He explained our situation in detail but in layman's terms, which made us feel comfortable about the work to be performed. At all times he made sure that our concerns were addressed and my family was as comfortable as possible throughout this experience. You hire a company for the quality of their work and services, but you also hire a company because of its people. I highly recommend 24/7 Flood Response. I would definitely use their services again because of their quality work and people (Sean and Morgan) I work with.

They are very professional, friendly, and knowledgeable. I would use them again in the future and would recommend them to others.

-On time -knew what he was talking about -Installed equpiment quickly and safely -Checked in on progress on repairs being made - Always was polite and courteous

Not sure how these two boxes differ, so I told the story above. Both employees were courteous, careful, and responsive, and they spent considerable effort alleviating our anxiety. I spent much more time talking with Sean, as he seemed to be the one in charge. I couldn't have asked for more. They explained thoroughly everything they were doing. Sean made an appointment with us each of the subsequent days, at our convenience. Another 24/7 employee, Steve, came out to the house and looked at the situation to prepare an estimate of the cost of repairing everything that needed it (we had already purchased a new water heater). He was also exemplary of courteousness and responsiveness. We were going to give the repair work to 24/7, as we liked them, but we have two acquaintances who are contractors, and we decided to have all three bid on the job, as we plan to add additional remodeling of the basement, now that work has to be done there. We haven't finished that process yet.

The provider that came to help was extremely knowledgeable. He gave us helpful tips and ideas as well as people we could contact as we finish cleaning up the damage.

They did a wonderful job. They were very polite, courteous, prompt, and on time.

They did an excellent job. I would recommend them to anybody.