24/7 Flood & Fire

I was very impressed with the work performed by Caleb. His quote was detailed and fair. He was very professional and he performed quality work and was thorough. He was responsive and answered all of my questions. He arrived on site when he said he would and he was conscientious about keeping my house clean and not causing further damage.

Robert arrived within one hour after being called to assess the situation. He provided a quote for the service to be provided the next day after the pluming issue was fixed by another company. He arrived with his assistant Busa at the time arranged. They quickly placed a plastic barrier to protect all of the carpet and furniture around the entrance to the crawl space below the house. They ran an hose that removed all the sewage that they took away to be dumped. The old vapor barrier was removed and new laid along with application of an enzyme to assist with the odor. Robert and Busa worked very efficiently and had the project completed quickly. They cleaned the area upon completion and there was no soilage noted. Robert was so nice to provide pictures before and after. I would highly recommend their service. They are a very professional team.

Very well. He came on time, inspected the washroom, checked to see if water had pooled under the vinyl flooring (it had). He gave us an estimate on how much it would cost to remove the damaged flooring. He had some time available, so he also checked out some other water questions we had about pipes from upstairs and what looked like leaks from upstairs. He was knowledgeable and helpful without being condescending.

They (Daniele) showed up and was very pleasant up and nail I asked him not to touch the stuff in master bedroom as I had to go to my sons track competition but would be back soon and I will pack out the master myself,right away he appeared defensive and asked why would I do that?? I asked are you married?he said no,I went on to explain that when you're married your wife may not like strange men going through her personal belongings ! He argued but eventually giving in and the combinations to the trailer provided by them to store my household items! Well about an hour later I received a call from my wife stating when she arrived home she walked in on a worker going through her personal drawer?? I immediately contacted the supervisor who then told me there is a language barrier and he would look into it?? He called me back say 5 minutes bytes later basically calling me a liar and the men never said I could pack my master out to trailer? I asked how did the have the combination ?? He had no response?? Only to now tell me that my mothers (passed away)unity candle and holder were broken in the process of packing our belongings up ???? I informed there man of the sentimental importance of that and he said it looks cheap I see if I can't have and their one made up for you give me a couple day's ?? That was 2 months ago haven't heard a word back from them, but my landlord who is a "snow bird" in Arizona slandering me lying to my landlord about me to the tune of landlord flew up to Seattle from Arizona because he was being told that he may lose his house because more slander and defamation statements ?? Needless to say my family (2 grade school boys and my wife)were still in a hotel because of this company's lack of courtesy and professionalism!we spent thanksgiving in the hotel my wives birthday and sure am hoping to not have to stay in a hotel for x-mas because of someone who I found out is trying to get a certain company's work which I happened to work for and the owners of southwest plumbing should of never been involved in at his process however because of Jason ( the owner of 24/7) involvement with southwest he told my landlord ( Larry) several things that he doesn't know if they're true or not( of course they're not) but causing my landlord Larry to fly up from Arizona and delay the project by at least a month!! As I was loading everything from 24/7 trailer back into my house my wife notified me of somethings broken in each box she had opened ?? I contacted Jason and he informed me that he warned my insurance claims adjuster to be aware of me because I will look for every opportunity I can to take advantage of the situation and everyone that knows me will say the same thing ?????? That's a bold brave statement !!!!!!! Jason does not know me nor does he know anyone that truly knows me!!!my wife is contacting attorney generals office the Bibb as well as private attorneys

Adam showed up the morning after the incident (they offered to come the same night, but mentioned it didn't sound urgent enough to incur the additional after-hours charge - thank you!) and was friendly and efficient. He assessed the damage with some very cool tech I had no idea existed. The water damage spread further than I could have known (as it will do) and he suggested a plan of action, which consisted of: running 2 de-humidifiers and several industrial grade fans for several days to combat the moisture. Adam came by a few times in that window to check the fans, the humidity levels, and the moisture levels in the carpet and walls. Adam was extremely helpful and went out of his way to move the washer and dryer out of the way, removing and reattaching baseboard and carpet as needed, and giving us tips to combat future potential for water damage. Hopefully you don't find yourself in need if their services, but if you do, I'd highly recommend calling them. My only mark down on their grade was for price. To be fair, I didn't get multiple quotes, because I really didn't have time to meet several companies and wait to begin treatment. The C rating is only in comparison to my completely non-scientific estimate on what running several fans and de-humidifiers should have cost, and in reality their price could be right on, or even better (or worse) than other companies and I'd have no idea. And note that in the scale Angie's List gives, a C rating equals fair, so it shouldn't be taken as a negative mark, just that I would have estimated the cost to be less.

The technician showed up and was not very friendly. Came in vacuumed up the water and put a pump down (that did no good at all) and he left. He was there for less then an hour (approx 40min). When i called I was quoted 109 for the call (angies list) and 160 for pump rental. We were charged $360. Not sure what that wad even for the guy did nothing. He went to his vehicle and took like 20min came back vacuumed up the water for a min threw down a pump and left then called the next morning to pick up the pump. In my past experience this company was honest and didn't charge us for stuff thag wasn't going to work I will not be using this company in the future nor woukd j recommend it to anyone.

Everything was fantastic - from the phone call to the service. On the phone, everything was explained to us, so we knew what to expect when they arrived. I was told I would get a call back once an ETA was determined. They showed up about an hour later (after my initial call) and I was given the rundown once more - I appreciated that. There was no damage to any personal property, which was great. We looked through the site of the flooding and about 30 minutes later, there were fans and dehumidifiers in place to soak up any additional moisture. The floor is looking much better and the room is drying out. I am writing this now as I was so impressed, I don't feel the need to wait until they return to pick up the equipment (they leave it overnight to ensure everything dries out). I would absolutely hire them again and am thrilled that they were able to come by so quickly. Thank you!!

Sean is very knowledgeable and was helpful to explain all options. It's a great experience to find someone you can trust - both with the evaluation of how much work needs to be done (which was less than we anticipated) as well as the quality of work.

He arrived within 2 hours of my call! Immediately got to work. No problems. Did exactly what they said they would.

I didn't even get this company through Angie's List but now I see that it is on here!! This was the most amazing excellent customer service I have ever experienced. Sean was quick, polite, punctual, very kind under very difficult and stressful circumstances, smart smart!! Nobody could find the leak which had flooded our basement!! We had three recommended plumbers here and one leak detection service-- but they wanted to jackhammer our concrete floor ... Sean was like a detective -- it turned out to be a hose connection from outside our house-- imagine the savings!! i cannot recommend this company and especially Sean more highly. If there were grades higher than "A"- he would get the highest .

When your basement is flooded, you don't take the time to shop around for a service provider. I went straight to Angie's List. I called 24/7 Flood Response and Jason had someone out to my house in about 90 minutes. Ben assessed the situation, gave me a couple of options and went to work. I have rarely seen anyone work so hard. He singled-handedly removed the soaked carpet and pad. He also hauled off anything else that was water-damaged. He set up several blowers and a dehumidifier to dry out the basement. He was back two days later to check on things. Since he felt the moisture level was still high, he left the equipment to do its work. Two days later he was back to check on things and remove his equipment. Ben was hardworking and very polite and professional. The service was incredible and reasonably priced. While I hope to never need 24/7 Flood Response again, I would call them in a heartbeat.

iWe had had our christmas tree up for two weeks in the family room (lower level of a split level house), in the corner adjacent to the outside wall on one side, and the wall adjoining the crawl space underneath the kitchen on the other side of the corner. At that point, there was no evidence of the baseboard or wall exhibiting water damage. We took the tree down early morning of the 3rd, and noticed what had happened. The baseboard on the wall adjoining the crawl space was warped, and the wall an inch or two above it was damp. Also, some of the water had seeped into the carpeting a few inches from the wall (about 6-8 square feet or so). I was concerned that a pipe had burst, given there was some subfreezing weather the week before, and was expecting a rather expensive repair/cleanup, so we scoured Angies List for reputable companies, and found 24/7 Flood Response. We gave them a call and they were able to make it out to our house within a couple hours. Jason was very friendly and explained everything he was doing so it made sense to us. Within a half hour, we knew that the leak had some from a very slow dripping outdoor faucet directly outside the crawl space, which had seeped through the house siding/concrete, collected on top of a concrete wall and seeped through from there into the house. Fortunately the damage was pretty minor and just required some moisture removal to dry things out both inside and in the crawl space. Jason pointed me out to where to find the moisture in the crawl space before any work began, and explained the problem solution and estimate of the cost beforehand. We also received a reassurance that if for some reason things weren't dry within the 3 days, he'd give us an extra day of equipment rental free to make sure the problem was solved. It took 3 days of running the equipment to get the moisture levels to "within range" (Jason showed us this with a moisture reading device on the walls). The wall didn't require any drywall repair, and the only thing I had left to do was to replace the baseboard, of which I have plenty of spare material left over from when I had installed it a couple years prior. Jason's service was exemplary, the price was within reason, and I wouldn't hesitate for a second to use 24/7 Flood Control again! Thank you Jason!

The work was great. They were very attentive. There are 2 people came out and did the job. They were very prompt getting back to us and completed the job in a timely manner.

We called 24/7 Saturday at 4pm spoke to the owner very friendly and helpful we had someone out within an hour. We had water coming up through our basement floor. Ben the technician was very friendly, honest and takes pride in his job. We were unsure how to stop the water from coming in and we didn't want to rest of our basement to flood we were thinking of putting in a sump pump to pump the water out as it came in. Ben said he could do that but it was only a bandaid for the problem and he spent a little while trying to pin point where the water is coming from. We believe we found the source and he spent time help g us reduce the water table so it stopped come g through the floor. He told us the cost of installing a sump pump and said it wouldn't probably work because we didn't have any standing water. He left saying to call him anytime day or night and he would come install a pump if the water. Thankfully what he suggested was correct and we no longer had water coming thru the floor. Ben called the next day to check in. Awesome company

We had a second floor toilet overflow and get water all over the bathroom and into the ceiling below. We did the best we could to clean up the water and dry things out but decided we needed a professional to inspect things. We had cleaned up the water with towels and a shop vac, pulled out the light fixtures in the ceiling below, and poked 1/2 holes in the ceiling and put a fan on it. Ben came to help us out on a Saturday. His initial guess was that we would need to replace the entire bathroom floor. He began taking measurements, and, low and behold, things weren't too bad at all! He found all the places where even a little moisture had penatrated the edges of the flooring and the carpet. He did a great job of getting those areas exposed to air so we could dry everything out ourselves. He was confident that we did the right things in both the bathroom and ceiling below to minimize damage. He'll be coming back in a few days to take some moisture measurements and put together a final plan for anything that remains. Thanks Ben! We will call 24/7 any time we have a water problem in the future!

Other than wishing we didn't have a problem for which we needed to hire them, great! They were the most responsive service provider we've found on Angie's List. They were kind, professional, and respectful. They were clean and provided a lot of helpful tips.

I called the 888 number and immediately got someone who assigned a technician to come to my house and a**** what would be needed etc. Saying that I got the number through Angie's List got me an additional 20% off. They guaranteed someone to come to the house within 90 minutes, however it was at about 8:30 am and the technician was on his way up from Tacoma, so traffic was expected. Ben Herbert was the tech assigned to come and at the 80 minute mark he called to let me know he was still stuck in traffic and gave me an updated ETA. Ben arrived and immediately put on boot covers (as to not track outside stuff in the house...awesome). He listened to my entire story of finding the water and my own investigation before he made any comment. Upfront he told me what he believed the issue to be prior to pulling anything out of his truck. He discussed with me what he could do, how I could go through with an insurance claim, and what his preliminary pricing would be. Again, before taking anything out of his car we walked around the outside of the house and continued to investigate; ultimately we found the source of the problem, then instead of pulling out all his gear and getting to work he explained what he would do, how if I helped it would be quicker and cost less, and mentioned since it was not an active leak and if I was comfortable doing it myself he would tell me exactly what to do; this way he would only have to charge me for the service call and that was it, amazing!!! Ben saved me at least $1,000 in labor etc. by just listening to my issue and taking his time in assessing what the cause was. I would absolutely recommend 24/7 Flood Response, and if you get a choice ask for Ben, he rocks

The service was excellent. They were responsive to questions and did a quick and good job of removing wet materials and then setting up equipment to dry our the space. The technician was easy to reach with questions and staff worked well with our insurance company.

It took about 4 hours for the two techs to arrive. When they got there, I was surprised by two things: 1) The lack of urgency around getting the water up. The main tech wanted to talk about overall estimates, billing, and insurance. I was happy to have those conversations AFTER the water was removed. But I really wanted the problem addressed ASAP. 2) All the numbers that were thrown around. The tech quoted various numbers for the total cost while they worked. I felt like he was gauging my reaction to see what he could bill. I don't know if that is true, but that is what it felt like. In the end, the bill was clear and seemed to reflect a fair price for the services rendered. As far as emergency response techs go, these guys seemed pretty good, and were moderately flexible with me when the job was complete. Good, not great.

These guys are pure professional very easy to work with and very caryring about the job they do

Water Mitigation Hero's! Restoration Wizards! I had a water back up in a pipe shared by my washing machine and dishwasher that drenched my laundry room, powder room and office downstairs. It was awful. I thought that we had gotten all the water up but boy was I wrong, who knew water could hide itself so well? I called 24/7 and they sent their awesome Tech Adam, who came out late that night on a Sunday and addressed the issue and set my expectations on what the water mitigation would entail and cost - they ( Adam) showed up right on time the next day and checked in with me 1 to 2 times a day on the phone and in person to see how the basement was drying out. In tandem, their restoration company, Pacific NW Restoration, sent their PM Lance out to meet with me and tell me how the restoration process would go and estimate the cost of what it would be $$. He was fair and honestly set my expectations appropriately and assisted me with how to pick out product replacement. He then had his team Aaron and Earl come out to meet with me to go over the schedule and walk me through the restoration/rebuild process step by step. From beginning to end these guys delivered stellar results and set and delivered on expectations. In fact they EXCEEDED my expectations. From someone who has not had a loss like this in their home due to water, these guys were awesome at helping to mitigate my anxiety level and get me back up and running quickly. I work from home and they addressed that and made special exception to their schedule to get my home office back up and functional as a priority so that I could work. I am in a customer service oriented industry so I have a high bar for CSAT results, which is why I give these guys an A+

Water Mitigation Hero's! Restoration Wizards! I had a water back up in a pipe shared by my washing machine and dishwasher that drenched my laundry room, powder room and office downstairs. It was awful. I thought that we had gotten all the water up but boy was I wrong, who knew water could hide itself so well? I called 24/7 and they sent their awesome Tech Adam, who came out late that night on a Sunday and addressed the issue and set my expectations on what the water mitigation would entail and cost - they ( Adam) showed up right on time the next day and checked in with me 1 to 2 times a day on the phone and in person to see how the basement was drying out. In tandem, their restoration company, Pacific NW Restoration, sent their PM Lance out to meet with me and tell me how the restoration process would go and estimate the cost of what it would be $$. He was fair and honestly set my expectations appropriately and assisted me with how to pick out product replacement. He then had his team Aaron and Earl come out to meet with me to go over the schedule and walk me through the restoration/rebuild process step by step. From beginning to end these guys delivered stellar results and set and delivered on expectations. In fact they EXCEEDED my expectations. From someone who has not had a loss like this in their home due to water, these guys were awesome at helping to mitigate my anxiety level and get me back up and running quickly. I work from home and they addressed that and made special exception to their schedule to get my home office back up and functional as a priority so that I could work. I am in a customer service oriented industry so I have a high bar for CSAT results, which is why I give these guys an A+

Adam was very promt and professional and refered us to his sister company PNW Restorations Overall our experience with PNW restorations was good, fair pricing and great work performed by their guy Aaron. There were a few communication issues with their estimator but all was resolved in the end by the GM and we are happy everything worked out. We had laminate floors through most of house replaced as well as tile in the kitchen. Clean and efficient team of workers showed up when scheduled.

I loved their service. They are professional, responsive and very patient in explaining things. They also take your opinion serious. Sean, the person I worked with, is very friendly, considerate and kind. As an example, after they finished deploying the blowers in my crawl space and left, I felt the blowers need some adjustment. I called Sean and he immediately turned around and drove back with his crew and made the rearrangement.

Our upstairs washing machine pump broke and sprayed out the bottom. We did not notice until it was dripping downstairs through lights, etc. They came out quickly. He set us up with fans, dehumidifier, and a heater for our laundry room. He also removed some sheetrock downstairs in order to be able to dry everything out. This work was done well. He was efficient and tried to cause as little damage as possible while making sure he got all the moisture out. The outlet he had all the equipment in became black and charred. We were told they would fix this for us. It was a GFI outlet 3 feet from the laundry sink above the washing machine that we use for our iron. The repair part of their work was done partially by their people and partially by subs. The sub he used for the electrician was terrible. He obviously did not want to be here. He did not even know what he was supposed to do. He told my wife that he was installing a non GFI because the GFI was not required there. He complained about having to cut sheetrock to install the new fans. He left all of his trash and mess behind. The electrican inspector forced them to come back and install a GFI outlet. One of the fans grate was not laying flush. I figured it was just not pushed up. After a few days I got out my ladder to push the grate up. I found that the alluminum fan housing itself was hanging down. I told the Earl Brydson, who hired the sub, about the problem via email. I also explained that I had no confidence that his electrical sub did any of the work correctly. He forwarded the email to his sub. The sub sent an email saying it was all done correctly including the fan. I emailed pictures that made it obvious the fan was not done right. I asked him not to have the same guy since he made my wife uncompfotable the first time. Having him out now could only be worse. Earl said he would have someone out and this time it would not be the same guy. In fact he said it would be the owner. Perfect. Except, today the same guy came. He was angry. Not the kind of worker you want in your home near your wife and kids! Their billing is difficult. They emailed me an invoice with no detail, just a total. I called their office twice now asking for a breakdown. It has been a couple of weeks.