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Jim Hicks Home Improvement

General Remodeling, Roofing, Kitchen and Bath Remodeling,

About us

Jim Hicks is a Gulf War Veteran and a longtime resident of Tidewater Virginia. He has been serving his neighbors in Hampton Roads with home improvement services for over 13 years. Jim has been recognized on a local and national level for his leadership in the home improvement industry. For all your remodling and design needs, Jim Hicks has the solution for you. Jim Hicks Remodel & Design is a Design/Build remodeling firm. The benefit here is that both the design and the construction teams are working in unison. Our Design Team will work with you to create what can be accomplished with your home’s actual structure, while our Production Team ensures that what is being designed is something that will actually work onsite as well as ensuring that the design is in alignment with your budget. With our Design/Build system costs are known far earlier in the process so that decisions can be made during the design of the project to conserve resources, and eliminate hidden costs. Also, consult Jim Hicks Home Improvement for all your roofing and siding needs. With over 10 years' experience in Hampton Roads, his team will be able to answer all your roofing and siding questions. Not sure if you need a new roof? Contact Jim Hicks Home Improvement for a consultation on whether you're in need of a new roof or simply a couple repairs. If you do indeed need a new roof, look to Jim Hicks Home Improvement for a no obligation, free quote.

Business highlights

Emergency Services Offered

Services we offer

Roofing, kitchen and bathroom remodeling, home additions, sunrooms, garages, siding, gutters, skylights & windows.

Amenities

Free Estimates
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.638 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
68%
4
13%
3
5%
2
11%
1
3%


Rating CategoryRating out of 5
quality
4.9
value
4.5
professionalism
4.7
responsiveness
4.6
punctuality
4.5
Showing 26-38 of 38 reviews

tracy M.
01/2015
5.0
electrician, remodeling, skylights
  + 1 more
unknown
Description of Work: Two skylights and two tunnel lights were installed. The process went smoothly and the installation team was great! Our only regret is not having one more skylight!

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,600

Billie K.
05/2014
3.0
remodeling
  + -1 more
unknown
Description of Work: We requested an estimate on finding and repairing a leak in a window we believe was caused by a travelling leak behind the siding. Although I thought the plan of action to remove siding up to roof and replace tar paper and seal windows was the right plan of action I think the price was extremely high so we will not use this contractor for this project.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$4,800

Response from Jim Hicks Home Improvement
These homeowners have been plagued by leaks and the same windows for over 10 years. They have tried multiple ideas by multiple contractors none of which have worked. We properly diagnosed the source of the leak and gave them the proper scope of work to repair the problem. They seemed thankful that someone finally had the expertise to solve the problem that so many other contractors had been getting at for so many years. What they did not want to do is pay for how much work it was going to take.

tracy M.
05/2014
5.0
electrician, remodeling, skylights
  + 1 more
unknown
Description of Work: We had two skylights and two tunnel lights installed. Everything went very well and we are pleased with the results! Jim's prices are higher but the workmanship was well worth the difference in bids.Very good communication too.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Janice S.
03/2014
4.0
decks, remodeling
  + 0 more
.
Description of Work: Deck work

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0

Yes, I recommend this pro

Response from Jim Hicks Home Improvement
I am very disapointed in the grade we received from this member, despite the fact that they said in their reveiew "they would hire us again." I guess this project proves the rule "no good deed goes unpunished". There is a saying among contractors "Don't go behind another contractor and fix their mess" which is what {removed member name} asked us to do after he had fired another contractor for the job he was doing on a new deck. Against our better judgement we not only agreed to fix the deck, the broken siding, trim and windows, but also agreed to a deadline time limit to complete the project. Despite working through snow and rainy days we completed the project on time. {removed member name} expressed that he was very please with our craftsmanship and then asked us to look at several other projects he needed on the home, to include kitchen and bathroom remodels. It was after the completion of the project when things started going sideways. When we asked for final payment, {removed member name} told us that our contract (all 6 pages of it) was so loosely worded he couldn't believe that we would work with such a document and proceeded to attempt to re-negotiate the final amount due. It took us TWO MONTHS after the project was complete to receive payment and even then there was a disputed amount. The good news is that the neighbors loved our work and the word of mouth referrals have led to multiple other projects in the Kingsmill, Williamsburg neighborhood. You can see before and after pictures of the project at our blog at www.jimhicks.com. The link to this project's entry is here: http://www.jimhicks.com/remodels/rescuing-a-kingsmill-williamsburg-homeowner-from-a-bad-contractor/

Charlie M.
04/2013
5.0
remodeling, roofing
  + 0 more
Better than anticipated
Description of Work: We have had a problem with attic ventilation that no one could solve. Jim came in with a creative solution and the problem is solved for less then we anticipated.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,400

John C.
01/2013
1.0
home remodeling
  + -1 more
It didn't.
Description of Work: We contacted Jim Hicks back in October 2012. We were able to get an estimate very quickly and it was very reasonable. The people have always been knowledgeable and courteous. The problem is their failure to provide a sketch of the project per our request. We've been waiting since Dec. 1. I sent another email to their operations manager after Jan. 1, got an acknowledgement but no sketch. We left a message this past Monday but no return call. The responsiveness is an F. They clearly have other higher priority projects but seem unable to tell us that they can't do or don't want the project. They apparently do good work, per the reviews but we have no way of knowing. Perhaps the project is too small; it'd be helpful to be told that so we may move on. We've wasted a lot of time waiting from them. I guess that's on me for not moving on earlier.

Rating CategoryRating out of 5
responsiveness
1.0


Response from Jim Hicks Home Improvement
Despite being frustrated with a poor review such as this, I am very proud of the fact that the only poor reviews we have are from people that we never contracted to do any work for. All of our actual customers speak highly of us. This member, who lives over an hour away from our area, called us in back in December, two months after we had provided an estimate for a bathroom remodel. December was a challenging month for us with record sales and many health challenges for our staff. Sharon, our Operations Manager, whom the member specifically refers to in her complaint, traveled between our area and Atlanta, Georgia as her father was in and out of the hospital with ongoing cancer treatments. Sharon worked from his bedside with her laptop and cellphone ensuring all of our contracted clients were being taken care of. In researching this member's complaint I found a very well documented history of phone calls and emails between Sharon and this member, even when Sharon had to undergo surgery herself during the Holiday Season. It's unfortunate that this member was upset about our delay in delivering a sketch, but quite frankly I think that Sharon's commitment to 100% client satisfaction with our contracted clients, despite all she was going through, is highly commendable and reflects great credit upon herself and this organization.

Sandra B H.
09/2012
5.0
remodeling
  + -1 more
Very impressed with this company.
Description of Work: The owner came and discussed the project with me in detail and took photos for evaluation when preparing the estimate. Extremely professional prior to, during, and following the visit for the estimate and work plan. However, the prices were a bit steep for my budget. I do feel that I would have been comfortable with this company doing the work. Definitely worth having them check out the project.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Jim Hicks Home Improvement
Thank you Member. We appreciate your kind words and the A Rating. If you are ever in need of our services again please do not hesitate to call us. We wish you the best of luck in your endeavors.

Denise D.
08/2012
2.0
home remodeling
  + -1 more
I was going to use the Big Deal which was for $9,999.00 and they were going to charge me an additional $17,802.00.
Description of Work: They were going to perform Kitchen Remodeling. I was going to use a Big Deal and they were going to charge me additional fees which I didn't mind, but the price tripled.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0


Response from Jim Hicks Home Improvement
This is an unfortunate. When we responded to this member's request for a kitchen remodel estimate using the Angie's List Big Deal, this member met us at the door with a magazine showing a gorgeous dream kitchen and told us it was exactly what she wanted. We explained to her that the Angie's List Big Deal offered very specific allowances for cabinets, flooring, backsplash & counter-tops and that any items the client wanted in excess of those allowances would be priced separately. She assured us she expected this and understood. The member came to the showroom and confirmed her selection of cabinets, the computer design, the flooring & counter-tops. We tried to be very clear that what she was asking us to price was very much in excess of the Angie's List Big Deal allowances and she said she understood. When we presented the price for her selected kitchen choices, it was $17k higher than the allowances of the Angie's List Big Deal: the largest overage we encountered of all of the Angie's List Big Deal estimates we provided. She was very unhappy with the price and informed us that she had received a price for the exact same kitchen for $6k less. We were surprised by the number she quoted us because it was below our cost for the selections she had made. It is possible that she did not get the exact same job quoted, but we can't be sure as we never had the opportunity to compare the two proposals with her. We wish her the best and hope that she is well pleased with her kitchen remodel.

Kellie Z.
07/2012
5.0
remodeling
  + -1 more
Jim Hicks and his team bent over backwards to come out to our home and draw up remodeling plans, and write a lengthy report and estimate of services for the loan company, when we were on a very short timeline.
Description of Work: Remodel plans.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Jim Hicks Home Improvement
Thank you Member. We appreciate your kind words and the A Rating. If you are ever in need of our services again please do not hesitate to call us. We wish you the best of luck in your endeavors.

Joanna V.
06/2012
5.0
roofing
  + -1 more
We chose Jim Hicks Home Improvement company because of the pricing and their reputation. I have recommended them to others. They are great.
Description of Work: Jim Hicks Home Improvement were here to put a new roof on the house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

Response from Jim Hicks Home Improvement
Thank you Member! We hope that you are enjoying all of the work that we have done to your home. It has been a pleasure working with you and if you ever need us again in the future please do not hesitate to give us a call.

Kathy R.
04/2012
4.0
gutter repair, roofing
  + 0 more
Within three days of requesting quote, I had a meeting, quote, and contract presented. Work was to begin within 3 to 5 days, however, I had to call to initiate and the work started on March 6th for the roof and the entire project including gutters was completed on March 14. The only problem was with the start date and the gutters took longer than expected because of incorrect measurements and the laborers had to return 2 days after beginning to install remainder. The roofer and the gutter installers were professional, cleaned up after work. Jim Hicks answered all my questions, explained what was to be done and my options. I felt very comfortable working with him and would call again and recommend to others.
Description of Work: removal of one layer of shingles and roofing felt down to original wood roof in vacinity of leak; install new felt to exposed wood; install leak barrier; install new shingles. Remove and replace chimney flashing; replace plywood. install new seamless aluminum gutters; install aluminum downspouts to match;install leaf relief gutter protection.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$5,123

Robert H.
02/2012
5.0
remodeling
  + -1 more
Jim Hicks Home Improvement made an initial visit to determine scope of work, scheduled the work at a time convenient to me, and then came back and in short order completed the work in an exceptional manner.
Description of Work: Jim Hicks Home Improvement repaired my front door that had not closed properly in several years. Now the door closes properly, the lock deadbolt function properly, and my home is more secure--and he and his company performed this task quickly, efficiently, professional, and a great value. I recommend Jim Hicks Home Improvement highly! Bob Harper

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Diane J.
01/2012
5.0
remodeling, home remodeling
  + 0 more
Jim and Justin provided plenty of advice and recommendations, including siding for the side of the house the door and window would have been altered on. They came and went over the estimate line by line and answered any questions we had. They had some many more "extras" that other estimates didn't offer, such as ensuring we had permits and licensed electricians and plumbers to making sure the one side of siding was easily added to when we did the other 3 sides. The only reason we did not hire them at this time is lack of funds! We look forward to using them when we are ready to move forward with this kitchen remodel!
Description of Work: We have a little galley kitchen and wanted to remove a non load bearing wall to enlarge the space. not only would the wall come down, but plumbing and electrical for the washer and dryer would have to be moved as well as gas lines for the stove. One window was to become a 6' sliding glass door and the existing exterior door was to be walled up. We needed new cabinets and countertops as well as new flooring.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$20,000
    • 1
    • 2(current)

Contact information

1730 George Washington Memorial Hwy G, Yorktown, VA 23693

http://www.jimhicks.com

Service hours

Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
No
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

General Remodeling,
Roofing,
Kitchen and Bath Remodeling,
Drywall,
Skylights,
Windows,
Gutters,
Electrical,
Decks and Porches,
Doors,
Interior Painting,
Water Heaters

FAQ

Jim Hicks Home Improvement is currently rated 4.6 overall out of 5.

Monday: 9:00 AM - 5:00 PM

Tuesday: 9:00 AM - 5:00 PM

Wednesday: 9:00 AM - 5:00 PM

Thursday: 9:00 AM - 5:00 PM

Friday: 9:00 AM - 5:00 PM

Jim Hicks Home Improvement accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Jim Hicks Home Improvement offers free project estimates.
Yes, Jim Hicks Home Improvement offers eco-friendly accreditations.
No, Jim Hicks Home Improvement does not offer a senior discount.
Yes, Jim Hicks Home Improvement offers emergency services.
No, Jim Hicks Home Improvement does not offer warranties.
Jim Hicks Home Improvement offers the following services: Roofing, kitchen and bathroom remodeling, home additions, sunrooms, garages, siding, gutters, skylights & windows.

Contact information

1730 George Washington Memorial Hwy G, Yorktown, VA 23693

http://www.jimhicks.com

Service hours

Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM