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Sears Home Service

With Angi since February 2013

No description has been provided for this pro.

Verified Reviews

2.2

(9) Verified Reviews

Showing 1-9 of 9 reviews
Cheryl C.
3.0
03/15/2017
Two servicemen arrived (one a trainee) timely. I'd already put the dryer on sliders and pulled it out so it only took a few minutes for them to diagnosis the problem. They replaced the belt and examined whatever the belt runs on to see if it was damaging the belt problem. (Two years prior, I also had a service call done by Sears - that time the belt slipped off but wasn't broken.) They charged me and left. I found a coupon online so price was reduced to $210 from $260 - total time at my house was 30 minutes. They did not vacuum the lint vent (which was done on the previous service call) and they did not reconnect the lint exhaust duct (disconnected to pull the dryer out) or move my dryer back in place. Unfortunately, Sears Home Service was the only repair service willing to work on my stackable unit. I called 4 other places - 3 wouldn't work on stacked units, the other declined because my Kenmore dryer wasn't manufactured is the USA apparently. With Sears you are able to book appointments online which is convenient, especially since my appliances only break during non-business hours, and easy. I went online at 10pm on a Friday and the first available appointment was a 4 hour window on the following Wednesday.
Description of Work
Replaced the dryer belt on an electric clothes dryer, stacked unit.
Category
appliance repair
Kathy R.
1.0
06/07/2016
This is the worst experience with Sears or any other appliance provider in my life time. Although the appointment was scheduled the next day, no technician called or came to fix the washing machine. The appointment window on the confirmation email changed 3 times throughout the day with no notification. In the final window (which was now past the 8-5 scheduled window), I called to confirm that a technician was indeed coming to fix the machine. I was told yes and I would receive a phone call to confirm the time. No phone call, no technician. Although by the end of the day, the email link with the appointment time now shows that the technician arrived onsite at my home. Not true. I was told the technician would call 2 hours prior to arrival - did not happen. I was told I would receive surveys in follow up to repeated phone calls to the home office number. This did not happen either. I will not use Sears' home repair service again. I expected more from a national brand.
Description of Work
Called Sears Home Service to repair my Maytag Washing Machine. The machine is not agitating or spinning. Appt scheduled for the next day. No show.
Category
appliance repair
Kevin F.
1.0
03/12/2016
unknown
Description of Work
They wanted payment in full prior to service being completed. The tech did not know how to proceed when the new part ordered did not fix the problem. We had already payed for the new part (that did not fix the dryer) and did not receive the refund after numerous calls.
Category
appliance repair
David C.
2.0
11/06/2015
unknown
Description of Work
Poor performance. It took 3 trips over a 3 month period to repair my window A/C unit.
Category
appliance repair
KATHY B.
1.0
04/25/2015
First visit - told we needed to order a new ice maker and he couldn't do anything until the part was delivered. He did replace a dryer heat element and said we would have a multiple appliance discount of $30. Waited three weeks for next appointment. New part was installed and does not work. Repair man failed to honor the $30 multiple appliance discount. Called to say the repair did not change anything. Appointment made for another two weeks but no new part would be ordered. The saga continues - I would not use Sears for anything again.
Description of Work
Repair/replace refrigerator ice maker
Category
appliance repair
Pauline C.
5.0
07/10/2014
They do a good job. The dishwasher wasn’t working and the man said since it was a really good dishwasher it would be better to replace the motor rather than to buy a new one. I was glad to have his advice. It was nice. He could have just said that I just go buy one. Most of the time, they were pretty good that way.
Description of Work
I usually use Sears for a series of home repair. I dropped a sponge down in the dryer and they took the sponge out and checked out the washing machine. Before that, the guy changed the motor in the dishwasher and installed a new one.
Category
appliance repair
William B.
1.0
06/03/2014
Service Technician showed up after 2pm. He informed me that the price I was given on the phone was not correct and the service would be $139.99 plus parts. He performed the maintenance service, then informed me that he didn't have the new blades for my lawn tractor and they would have to be ordered and sent to my home. I would then have to schedule another appointment 1pm to 5pm (another half day off of work). The blades were delivered and on the scheduled appointment day the service technician came and put the new blades on. A week or so later when I was cutting my grass (I had used my push mower until the blades were installed) with my lawn tractor, I noticed it was not cutting properly and the bagger chute kept clogging up. After investigating the situation, I determined that one of the blades was installed upside down. I called the Sears Home Services Customer Support and talked to a couple of people before they understood that one of the blades was not installed correctly and they needed to send someone out to fix it. I had already paid approximately $300.00 . The best they could offer me was another appointment 1pm to 5pm (another half day off of work) in week and a half. On the day of the appointment the service technician was late (after 5pm - I would think that they would fix the recalls first) and asked me what I had run over (like this was somehow my fault). He said, "the blade is bent." I said, " The blade looks bent, because it is on upside down." He said," Oh". I will never use Sears Home Services again, no matter what !
Description of Work
Was told by the scheduler on the phone that the "spring special" maintenance price for my lawn tractor was $169.99 .( I had gotten this service since I purchased the Sears lawn tractor in 2006.) including parts and labor for the basic service.(oil, filter, sparkplug, check hydraulic pumps, new blades and minor adjustments) I scheduled an appointment for April 18,2014 between 1pm and 5pm (had to take off a half day of work since that did not offer weekend hours)
Category
appliance repair
Mary A M.
1.0
06/28/2013
When I called initially the service person came out relatively quickly and looked at my machine. He noted that it needed some replacement parts, ordered them, charged me $450, and the parts arrived at my house in a few days. The first date he was to return was switched to a later date and I was informed by an automated message. It was for one day later, so I was ok with that. That day, however, the repairmen called me after the window that he was scheduled to be there and told me he would not be able to make it. He said that they had overbooked him and he was exhausted and couldn't come. So the next day I called the Sears number to see when it had been rescheduled for. I was told that they couldn't come for two weeks. I balked and told them that was unacceptable. They ended up sending someone the next day. He tried to make the repair, but said that the water valve leading into my washing machine needed to be replaced before they could make the repair. So I called a plumber to fix it and the washing machine repairman came the following morning, as scheduled. After working on the machine for a while he said that the parts that had been delivered were defective and he would reorder them and have them sent to my house again, rushing the order. The parts arrived in two days but when I called to see when they had rescheduled the repair it had not been rescheduled and then they gave me a date that was again 2 weeks out. Again I argued that this was not acceptable, and eventually, after speaking to 4 different people, I was given a date 5 days out. Still unacceptable, as my washing machine is not working. In spite of my best efforts I have still not been able to get someone out this week. If the machine is actually ever repaired I will be genuinely surprised. If the original repairman hadn't convinced me to repair rather than buy a new machine I would have been much happier. While it would have been more expensive, it would have saved me a good deal of frustration and time.
Description of Work
Washing machine repair
Category
appliance repair
SHARONETT C.
4.0
02/20/2013
Sears Home Service is a dealership and they have a representative who is local. What I like about Sears is that they are professional, their promptness, they are here when they say they are going to be here. They are very friendly and customer oriented. What I don't like about them is that often times, they do not have the parts and they have to have a return service so the service takes longer than it should take.
Description of Work
Sears Home Service for appliance repair. They repaired my oven.
Category
appliance repair

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Unknown, VA

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FAQ

Sears Home Service is currently rated 2.2 overall out of 5.

No, Sears Home Service does not offer eco-friendly accreditations.