Shiner Exteriors

Highly professional. My do to contractor expeditious scheduling courteous and professional, immaculate workmanship, always follow through.

AMAZING! My husband insisted that I write a great report for them (normally he doesn't care, but he's pretty sure these were the best contractors he's ever worked with). Here goes: We bought a fixer upper in DC in the middle of January. We knew there were obvious problems with the roof/gutters/soffits and contacted Shiner before we even closed to come out and provide an estimate. They were fast and thorough in their response and divided out the projects so we could pick and choose what we wanted done. Once we closed, we got a letter from our insurance company saying our house was uninsurable "as is" and listed the gutters and soffits and gazebo as major issues (obviously they didn't see the roof or that would have been on there too!). Shiner understood and allowed us to be a high priority on their schedule so we could meet the deadline set by the insurance company. Oh, I should also mention that we had raccoons (yep, plural) in our attic. Shiner didn't miss a beat when it came to coordinating with the animal evictors. Their timing was perfect! The weather needed to be warmer for the flat roof. Within a few weeks they called indicating they would come the next day to do the roof (and gazebo) because it was warm enough. The following day the gutters. The next the soffits. Each afternoon they called to let us know they would be coming the following day and for which project. When they needed to replace wood for the flat roof they provided thorough information the same day. Overall, just great communication. The workers were all respectful and just went about their work. Lisa, their customer service manager was really, really great. She was super responsive - especially when I thought for a few hours that they had made a mistake related to the animal eviction - turns out they did it perfect from notes they'd received several weeks prior. Yes, Shiner is a construction company that takes and keeps notes! Who knew they existed? Finally, Boris came out to do a final walk through. He took my husband up on the roof with him and they did an inspection of all the work together. He talked through everything. This was my husband's favorite part! Mine is that the metro is above ground near our house so every day on my way to work I can see my new roof! Only bummer was that Shiner doesn't do structural work. We have a "cat walk" on either side of an extension that are leaning and Shiner wasn't able to help with this project. Would have been nice to get all the roofing stuff done at once, but I'm so happy with the work they did that I won't hold it against them.

I called Shiner Company as they had done previous work on my home. The representative inspected damage and provided a cost estimate. They agreed on the terms and two employees came and did the repair.

John, the salesman, was very responsive. The crews were prompt, professional, and tidy. I loved the fact the office would call prior to the crew arriving each day.

We noticed a leak in our upstairs hall ceiling. Called Shiner as they had installed a new roof a little over 5 years ago. The estimator Ryan came out soon after the call on a rainy day to check it out. Although it was too dangerous to go on the roof, he went into the attic and determined that there was no active leak, but that it looked like water had been getting in around the furnace stack. He thought it was a caulking problem, but added that they would inspect the roof to make sure it was nothing else. He advised me that he had been authorized to quote me a rate below their minimum repair. The Production department called to tell us we did not need to be home for the repair, but we would be called the day before. They gave us a month long window. Within a week or so, Hector came out to make the repair (we weren't called ahead of time). Afterwards, he told us that the caulking had deteriorated around the stack as Ryan thought and that he had repaired it. He said the other roof stack was okay and the rest of the roof looked in good shape. He was very professional. We haven't noticed any leaking since.

After discovering that the vast majority of my roof decking was covered in white mold, I called several different roofers for bids. Shiner was the only company that took more than 20 minutes to talk to us - the salesman, Bill, inspected not only the roof, but also the inside of our attic and was extremely thorough. He walked both my wife and me through the purchasing, installation and inspection process and was great about answering questions during the sales call and afterwards. The installation process was fantastic as well - the crew showed up right on time and got to work. A project manager stopped in a few hours into the job to inform me that more of the decking was rotten than they had anticipated, and went over the options. The contract had a specified price for additional squares of decking, so I had been prepared for this eventuality. The crew finished several hours later, and the roof has been fantastic ever since. I cannot recommend Shiner enough - they did a fantastic job and I will certainly use them again should anything happen with our roof.

They came when they said they would, got the job done quickly and left everything clean.

They kept their word and came when they said they would. They kept me and my wife informed through the entire process. After they were done, everything was so clean you would never know they were there! The employees were very polite and courteous and I was very impressed with them! As far as a pricing, they were not the cheapest, but they were certainly competitive and worth the rate!

Very responsive. Arrived within time frame promised.Work done quickly and very well.

We had a very positive experience with them. They were very open minded and receptive.

Very well. Schedule quickly and called to confirm appointment. Gave estimate, gave date of service, called to confirm, came at scheduled date and time, and did a good job.

The original estimate included some work on a chimney on my home. Later, I changed my mind about that part of the job. They modified the contract without any difficulties. They were very reliable doing everything they said they would.

The estimator, Ryan, was professional and thoroughly explained all of the issues and concerns to me. At first he considered a number of different solutions and then walked around our culdesac with me looking at and showing me how other homes were structured. He recommended replacing the existing vent with a "shingle vent" While he was here i also asked for some information on replacement front doors that he provided to me in an informative but not pushy way. Shiner was responsive but not persistent in giving us time to decide about their bid. The other bidder had assessed the problem to be something completely different and when I called Ryan to ask about it, he very carefully explained why he believed his assessment to be correct. Once we decided to accept the bid, Shiner gave us a thirty day window for project completion (they came about 3 weeks into the window). They called the night before and by the time I was home from work the next day the job was done. We paid the invoice by phone with a credit card. Now, I will say that it has not rained hard since the job was done, so we can't be sure that this solution worked yet, but the experience with Shiner was a good one and we are now having them give us an estimate on a front door replacement.

It went very well. They were extremely responsive and gave us a very comprehensive proposal. We know exactly what the work would entail. Their office staff was friendly and easy to work with. We were very happy with Shiner Roofing Siding and Windows and would use them again.

The technician arrived on time and was very efficient and pleasant. He left the work area clean. So far the leak appears to be fixed.

Shiner Roofing answered my call quickly and scheduled an appointment for a few days later. Their consultant, Scott Peterson arrived on time. Scott crawled into our actic space and took pictures of the area over the leak. We were very relieved to hear that there was no leak from the roof and that the water stain on the ceiling was likely caused by condensation from a pipe that wasn't fully insulated. Scott was very professional. When I asked him to stay for a few minutes until my husband got home so that he could explain his findings, he was happy to oblige. It was a pleasant experience and I would definitely call them again.

They were really thorough in their estimate and they walked us through before giving us the price. The quality of their service has been good so far. They are very professional and very good. I think that their price is a little high.

Caleb came and first and explained in detail just what was required to do the job. He was very well informed and pleasant.

Work was done very well. We needed to prevent future snow and ice from sitting on edge of roof. This had happened before two years ago and we wanted to take preventative measures. The original builder did not install the proper materials. We had a representative from Shiner Roofing come give us an estimate. He was very thorough with what needed to be done and wrote up an estimate. We then had the work done a few weeks later. The installers were very efficient and explained exactly what they found and how they remedied the situation. The company followed up with a call regarding the services. Overall, they are very professional, trustworthy and dependable. We will use them in the future and also refer them to others. Its nice to know we can depend on Shiner Roofing for our roofing issues.

The estimator arrived on time and explained the work that needed to be done clearly. The work was completed earlier than expected. The employees were polite and professional.

Before selecting a contractor to replace the roof, I had done tons of research and spoken to many roofers. Upon choosing to go with Shiner, I had selected the highest quality materials to be used, from the shingles down to the TPO for the flat part of the roof. I went over the job specs in detail and made sure every aspect was covered. Unfortunately the one aspect of a roofing job which you cannot control - and the most important - is the actual installation. After speaking to many experienced roofers, the one thing everyone agreed on and told me was that regardless of what materials are used and what job is being done, it's critical that the work be done by professionals who do it exactly right. This is why I felt their higher price might be justified and decided to go with them. However, given their incompetence, I have serious misgivings about the new roof and have major doubts about how long it will be before the problems creep up. The communication has been equally aggravating. The representative who first came out to give me an estimate disappeared from the process as soon as I had signed the contract. Once I started calling about getting the job scheduled he just passed me off to the receptionist. Additionally, he had made false promises, saying it would be completed by Thanksgiving and also by saying they'd include a free gutter covering to protect from debris and such. In reality, they didn't start till Dec. 5, and I later had a force the project manager to include this and not charge me several hundred dollars for it. They claimed rain was the cause for the delay, but when I spoke to the production manager he had said the job materials wouldn't even be arriving until Dec. 1, which proved they were obviously lying about rain being the cause for delay. And besides, they should not make promises if they have no intention of keeping them. They seem to just tell you what you want to hear and offer no accountability.

Very happy with work, other roofers did not find the leak, and work was done well. I liked the use of digital camera to show me the damage without me having to climb into attic.

Shiner's arrived on time to assess the job required in order to submit a cost bid. They followed up with a written estimate. We accepted. They advised us of a date range for performing the job. We went on vacation and returned home to a perfectly completed job!! This is the 3rd time we've used Shiner's. Always a great experience.

Shiner's arrived on time to assess the job required in order to submit a cost bid. They followed up with a written estimate. We accepted. They advised us of a date range for performing the job. We went on vacation and returned to a perfectly completed job!! This is the 3rd time we've used Shiner's. Always a great experience.

The initial telephone contact with Shiner Roofing was very positive. The townhouse we rent was leaking sporadically during rainstorms from the ceiling. We called Shiner Roofing after a word of mouth recommendation and then after finding them highly rated here on Angie's List. The associate I spoke with was courteous and helpful and answered all my questions. However, he was hesitant to set an appointment for an estimate because we were not the owners of the property. However, after we conversed a bit and after checking with his supervisor, we came to an agreement that Shiner would send someone to give us an estimate, but that any potential contract for subsequent roofing work would be negotiated directly with our landlord. This seemed very reasonable and seemed the correct way to do business--it protects us (the tenants), Shiner Roofing (the vendor), and our landlord. The estimate process was also very positive. Caleb showed up on time, he was professional, courteous and knowledgeable. He listened to our descriptions of how and when and where the leaks were occurring inside the home, and did a thorough inspection inside the house and outside, on the roof. He identified the problem, which was relatively minor, and gave us a couple of options for fixing the problem. We reported this outcome to our landlord, who then decided which type of repair to pursue and made arrangements with Shiner directly. The repair will be scheduled soon.