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ADT Security Services

Home Security Systems, Homebuilders, Home Automation,

About us

ADT is a leading provider of security and automation solutions for homes and businesses in the United States and Canada, people on-the-go and their networks. Making security more accessible than ever before, and backed by 24/7 customer support, ADT is committed to providing superior customer service with a focus on speed and quality of responsiveness, helping customers feel more safe and empowered.

Business highlights

151 years of trusted experience
Emergency Services Offered

Services we offer

Alarms, home security, automation, health, gold standard, custom solutions, carbon monoxide, flood, temperature, burglary, medical alert, fire & smoke monitoring.

Amenities

Warranties
Yes
Senior Discount

10 -20%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.6153 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
14%
3
6%
2
2%
1
3%


Rating CategoryRating out of 5
quality
4.6
value
4.6
professionalism
4.6
responsiveness
4.6
punctuality
4.6
Showing 101-125 of 153 reviews

05/2006
5.0
home security systems
  + -1 more
I have not had any problems with these guys. They provided all of our security needs and made us feel a lot safer in our home. I have been using them for quite some time and they have been very friendly to us.
Description of Work: They provide monitoring for our home security system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

05/2006
5.0
home security systems
  + -1 more
ADT has been wonderful, and it was the first thing we did after moving in to our new house. The technician was well mannered, and very knowledgeable about the systems he works with. After the installation was completed, he showed us the details of it, and went through a test for us. It has protected us so far, and there have not been any major problems with it.
Description of Work: ADT Security Services installed our home alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$29

05/2006
4.0
home security systems
  + -1 more
Brinks came and installed our alarm system and they monitor it. We have had it about one year. They explained the system very well and we have had no false alarms. We did have a user error alarm in which they responded just as they said they would. They are linked to our local fire and police departments to help with quick response in case of a problem.
Description of Work: Brinks installed and monitors our alarm system.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

JASON B.
05/2006
5.0
home security systems
  + -1 more
I haven't been with these folks for very long, but I could already tell they were going to be easier and better to deal with than the last company. They were pretty evenly priced from what I could tell from other companies. The people I talked to were very polite and seemed dedicated to providing me the service I wanted. I haven't had any false alarms since I have been using them.
Description of Work: They monitor our home alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

05/2006
2.0
home security systems
  + -1 more
I had so many false alarms with their system. It got to the point that it was upsetting my children. Their response time was great, but I felt we had a lemon for a system. There was no reason at all for the false alarms.
Description of Work: They installed a security system in our home.

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$35

P K.
05/2006
5.0
home security systems
  + -1 more
When I set this system off once, they were very fast at responding. They really explained how everything worked and what to do. I felt much safer and secure with this system in my home. I was very satisfied with them.
Description of Work: They installed a security system, smoke detectors, and carbon monoxide detector.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

05/2006
5.0
home security systems
  + -1 more
I have been pretty lucky to find such a great alarm company like ADT. I am not sure if it is just the name itself being placed on my property, but, no one has ever attempted messing around my house. I can see how they got to be such a huge company. I have never had any problems of any kind so paying such a small amount to ensure my safety is worth it in my book.
Description of Work: ADT provides me with monthly alarm services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

Ronald R.
05/2006
5.0
home security systems
  + -1 more
I really trust having this company watch over our home. They have always been very nice and friendly to us. They call us right away when the alarm goes off. I can't think of anything to complain about with this company they are just good that is the only way to put it.
Description of Work: They monitor our alarm system for our home security system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

05/2006
5.0
home security systems
  + -1 more
I called ADT because there was a problem with the alarm system. They made an appointment for a service call and it was scheduled in a timely manner. The technician was on time and very professional. He fixed the problem quickly and tested the operation of it. They only charged me $25 for the service call and the rest was still under warranty.
Description of Work: They repaired our alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$25

GABRIELLE G.
05/2006
5.0
home security systems
  + -1 more
I felt a lot safer with ADT. They actually called when there were a couple of false alarms. The workers who installed the system were very informative and polite when they installed the system. They were referred to my by a neighbor and I have recommended them to neighbors as well. I paid $100 quarterly payments.
Description of Work: They installed our monitoring system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Andrea B.
05/2006
5.0
home security systems
  + -1 more
ADT has been providing my monthly alarm service for quite a while now and I will continue to keep using them. They did have to respond once when the alarm accidentally was set off by itself. They were here in a matter of minutes which was very reassuring to see. I like having that security around.
Description of Work: ADT provides my monthly alarming services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Ann R.
05/2006
4.0
home security systems
  + -1 more
I have never had any troubles with the alarm activating, but, I have had troubles with the batteries that the alarm is equipped with. I have called them several times and complained and they tell me they will provide them for me. Of course, they want an extra charge for them. I cannot seem to find these types of batteries anywhere but from ADT. I feel that is something you should not have to pay extra for because without them, you re system will not work. I am pretty upset with them, but, I still think I will continue to use them. I pay ADT on a monthly basis to continue my services.
Description of Work: ADT installed an alarm system and I continue my monthly services with them.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$32

CHRIS J.
05/2006
5.0
home security systems
  + -1 more
I have been using their services since November of 2005. I did accidentally set the alarm off one time and they where able to come right out. Besides that one incident, I have had no other troubles with my system or the actual company. In my eyes, I think they provide pretty good service at a reasonable price. I see no reason to ever change companies at all.
Description of Work: ADT provides alarm service protection for me and my family on a monthly basis.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$32

05/2006
5.0
home security systems
  + -1 more
I bought the system from them and they installed it. The initial installation cost approximately $99. They did a good job explaining their system to me. I had an incident once and they were on top of it. They have a great service and I feel good knowing that they provide me with a sense of security. I would recommend them to anyone.
Description of Work: They installed and also monitor our home security system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39

05/2006
5.0
home security systems
  + -1 more
ADT was great. I have called them 3 times to move sensors and they always came right away. I have not had any false alarms and I actually felt safer with their system in my home. The installer explained to me in detail how to use the system.
Description of Work: I had them install a security system in our home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$40

05/2006
5.0
home security systems
  + -1 more
The builder of my house put in most of the wiring and ADT did the rest. It only took about an hour to connect the system, and reorganize the sensors. I was told how the system works, and also given instructions on what to do in case of an alarm, deliberate or accidental. The alarm system helps me sleep better.
Description of Work: ADT Security Service installed my home alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$29

DEBI D.
05/2006
5.0
home security systems
  + -1 more
The one time the alarm went off, we had accidentally set it off and they were Johnny on the spot. It's fair to say they have given us what we expect and kept our system working properly. They were very easy to talk with and they explained everything the way it should be.
Description of Work: They monitor our alarm system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

PETER M.
05/2006
5.0
home security systems
  + -1 more
ADT has been doing there job wonderfully. The system has never triggered accidentally or purposely. I have been quite satisfied. I feel much protected and I do not doubt for a minute that they would make me feel otherwise. I trust in them as a company and feel secure enough to say that they would not disappoint me. I pay them monthly to keep the service and I also think that is reasonable as well.
Description of Work: ADT has been providing me with a security system for several years now.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$25

05/2006
5.0
home security systems
  + -1 more
They explained every little detail to me. Once I had a false alarm and they called immediately to check on us, they then sent out a police officer to check on us. I really did feel safe and secure with ADT. They were real nice people who took care of my home.
Description of Work: They installed a security system in our home. We have a service contract with them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$32

Lillian C. C.
05/2006
1.0
home security systems
  + -1 more
I used this security system for 6 years and the rates kept going up so I was going to drop them. I called and spoke to the manager and he told me he would lower the rate back to what it was to keep me as a customer. The next month the bill came and it hadn't changed. The other problem I had with this company was that the alarm kept going off and I kept complaining about it, and they said nothing was wrong. The police kept coming out and they said after three false alarms I would have to pay for it. ADT told me it was a fly that was setting it off. They ended up changing the sensor and that was what it was. I didn t think this company was very honest.
Description of Work: I used ADT for our home security.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

Yes, I recommend this pro
$40

05/2006
5.0
home security systems
  + -1 more
They were great. What I like most about them was that they had a wonderful customer service department. We had a problem once during a storm, and the system went down. They called and walked me through the process to get it back up. They responded very quickly anytime there was an alarm.
Description of Work: They installed and monitored our alarm service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

05/2006
5.0
home security systems
  + -1 more
I think that ADT has the best security alarms in the world! They have never given me any troubles of any kind. I accidentally set off my system once and there response time was incredible. They where here, before I could even blink my eye. Like I said, they are the best. I do not think that I would even consider switching companies. I feel very safe and content with them.
Description of Work: ADT monitors my alarm system and has been for fifteen years now.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

05/2006
4.0
home security systems
  + -1 more
So far they have done a good job monitoring our alarm. When they installed the system they explained in detail where the alarms were and how to operate the system. We have used them for awhile now and they were reliable. Their service was worth the cost and they had a good customer service department.
Description of Work: They installed and monitor our alarm service.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$35

05/2006
5.0
home security systems
  + -1 more
When they installed our alarm system they did a nice job explaining the system to me. I did have the alarm go off once as my husband had opened the back door with out turning off the alarm. They called right away and sent a police officer over. I feel that they are a good company.
Description of Work: They installed our alarm system and they also monitor it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

05/2006
5.0
home security systems
  + -1 more
I have no complaints with ADT at all. They have always been very professional with me. The system works great and has never triggered on its own. My dog did set the system off one time and ADT responded in a matter of minutes. They even came to my home right away. I was pretty impressed. Other than that, there has never been anything else. I pay them on a monthly basis and I am very content with the pricing.
Description of Work: They provide me with a security system and have been doing so for many years.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35


Service hours

Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM

Licensing

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Home Security Systems,
Homebuilders,
Home Automation,
Home Healthcare - Medical Alert Systems

FAQ

ADT Security Services is currently rated 4.6 overall out of 5.

Monday: 8:00 AM - 4:00 PM

Tuesday: 8:00 AM - 4:00 PM

Wednesday: 8:00 AM - 4:00 PM

Thursday: 8:00 AM - 4:00 PM

Friday: 8:00 AM - 4:00 PM

ADT Security Services accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, ADT Security Services does not offer free project estimates.
No, ADT Security Services does not offer eco-friendly accreditations.
No, ADT Security Services does not offer a senior discount.
Yes, ADT Security Services offers emergency services.
Yes, ADT Security Services offers warranties.
ADT Security Services offers the following services: Alarms, home security, automation, health, gold standard, custom solutions, carbon monoxide, flood, temperature, burglary, medical alert, fire & smoke monitoring.

Service hours

Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM