Hampton Roads Jump

unknown

Even though I waited until the last minute to do it, Hampton Roads Bounce was VERY accommodating and able to fulfill my order. I originally rented a small (15x15) bouncer for my daughter's birthday party. I set the reservation on Friday for the following Sunday, only 2 days away, and there were no issues. The price and availability as well as the selection of equipment is much better than others in the area. I compared them to 2-3 others before my reservation and selected them because of the pricing and the "Rocket" themed bouncer they had available which would compliment my daughter's "space" themed birthday party.
On the day of the party, the two delivery servicemen were very professional and set up and explained to me the safety rules and features of the bounce house. After about 30 minutes (before her party started) the original bouncer we rented developed a leak that could caused it to deflate while my daughter was playing in it. My husband got her out and turned off the machine, and I called the service center. A woman that handles the reservations paged the delivery men and they came back to the house within 20 minutes. They looked at the damage, determined that it was not our fault, and neither of us could figure out what could have happened. The bouncer was VERY clean, no tape or other worn or damage spots. I am certain that it just must have been a fluke accident. The bouncer did NOT injure my child and my husband was able to get her out safely thanks to the instructions provided if the bouncer should deflate unintentionally.
At any rate, the servicemen packed up the damaged bouncer and set up a much larger 6-n-1 bouncer at no additional charge for my daughter's birthday. In another ten minutes we were back to bouncing and none of the guests were even aware of the change, since the party was just starting at this point. The 6-n-1 bouncer was ideal and the kids LOVED it. It too was clean and seemed to be in good order, with no tape or signs of wear or damage. I am so happy with the service I received from everyone at this location. My daughter's birthday could not have gone better. I suggest to others that if you set your reservation time ahead of the start time for your event, so that just in case these mix-ups occur you are able to work through them without any interruption to your guests. Thanks to Hampton Roads Jump for a wonderful experience and we WILL be using them in the future.