My Plumber Heating Cooling & Electrical

Awful just awful, these people need to be turned in to the BBB. Told my tenant we needed a new garbage disposal with a quote of $600.00 - $800.00. They called me and I said no I would send my own people. They went into the house and told the tenant I authorized them to fix the drain, I DIDN'T. They tried to strong arm her into a bill for $560.00. They actually scared her. I have been in property management for over 25 years, the tenant is new and didn't realize she needed to call me first. These guys need to be fired. I heard later My Plumber fines their guys if they don't sell $2000.00 a day. If that is true this business has serious problems. To make it clear as there are many companies out there, this particular company is owned by Wendal Presgrove. Shame shame shame.

frustrating and felt like they didn't even know what was going on since a month later the technician seemed to see "the easy fix" the earlier technician missed...

They were expensive but they did a good quality job. They were professional. They were here for a very, very long time so I got a good deal considering the amount of time that they were here. They were really expensive. We would only use them as a last result but they have a 24 hour service. I wouldn't use them for a small job. They are a good company for big things or an emergency.

He was prompt and courteous. He charged high price, but he has done his job properly.

We called My Plumber and were sent someone from Acclaimed Plumbing, Inc., which works with My Plumber. Metal from Acclaimed was *fantastic* to work with. Their prices were steep, but Metal told me that they found and fixed way more problems than I was actually charged for, so I think I got a good deal in the end. Our gas line and plumbing is all original to the house, 50 yrs old, and in bad shape. When the (somewhat bigger, better quality) new hot water heater that they brought didn't fit with the line we had, they installed all new line to house it. Metal and his crew were thoroughly professional throughout the entire project, were incredibly thorough in their inspection of our lines, explained every problem they found and what needed to be done to fix it, and did everything possible to keep the costs down. At the end, we called Washington Gas to turn the power on (this was on a Saturday) and they refused, saying they couldn't send someone until Monday afternoon. Metal got on the phone with them, explained exactly the work he did, and convinced them to send someone immediately so that we could cook and heat our house. Metal and Acclaimed were easily some of the best service professionals I've dealt with in the 12 years I've owned my home, and I can't recommend them strongly enough. UPDATE: I hate to blunt my original great review, but on inspection of our house's plumbing, another plumber found a minor but unsafe mistake made in the piping installed with our hot water heater. The angle at which it joined the main pipe stack was wrong, causing small amounts of carbon monoxide to vent into our house every time the heater went on. I called Acclaimed/My Plumber and attempted to explain this, and was asked to provide pictures before they would dispatch anyone. This bothers me a little, as it assumes that everyone owns a smartphone or photo software/usb capable camera and can easily do this. Thankfully I do, and they were quick to send Metal back out as soon as they got the photos. Credit to Metal, he understood the problem right away and fixed it quickly (and did not charge us). I appreciate how quickly the problem was found once detected, but I'm not happy that the error was made in the first place-- the other plumber told us that this is not only unsafe, but would have derailed the sale of our house during the buyer's inspection (we're getting ready to list our house), and it seems like an odd mistake for someone so experienced to have made.

I made an appointment with My Plumber to come out and fix a leaking faucet. The dispatch fee of $80.00 would be waved if I accepted the estimate, which I thought was reasonable, and better than other plumbers I have hired. They called me one hour after the start of the 4 hour arrival window to say they were behind schedule but should be on their way in an hour. I never heard back from them again and 15 minutes after the arrival window had ended, I called them to cancel. They tried to talk me out of canceling by putting me through to dispatch. While I was on hold for over 5 minutes, a recording kept telling me "your estimated wait time is less than 1 minute." I eventually hung up and called back to cancel. I will never call them again.

Very pleased overall, especially with the reasonable repair price.

See above Also, when I was out of town and had my daughter meet MyPlumber for a repair, they wouldn't give my Priority Club discount because 'the discount is for the member, not the address'. How stupid is that?

Both times I was very pleased. The technicians did very good work, especially the one who performed the A/C checkup.He was very thorough, explained in detail and showed me the problem areas he discovered that needed to be replaced. He wrote the estimates on the receipt for future reference whenever I decided to get the work done.

The price was fairly expensive for the work they did. They did happen to punctual.

My garbage disposal gave out on Thursday afternoon, 31 May. I called My Plumber and asked for someone to come the following day. They gave me a timeframe of 7:00 - 11:00 A.M. and I was called o/a 7:00 A.M. and told that the plumber would arrive within 45 minutes. He arrived on time and he determined that the garbage disposal needed to be replaced. He replaced the garbage disposal in about 30-40 minutes. I was charged $588.55 (which included a 10% senior discount, so the actual cost would have been a whopping $653.95). I was called by My Plumber later in the day and asked whether I would call them again in the future and I said "sure" but that was before I talked with some friends who believe I was ripped off big time. They told me that there is no way on earth I should have been charged $588.55 to have a garbage disposal replaced and that I was probably charged such a high rate because I'm a senior and a woman! The price did seem high to me but I haven't needed a new garbage disposal in many years. In the future I plan to hire a handyman instead of My Plumber.

I had 3 estimates and My Plumber was in the middle and since they could actually do the work that day I decided to use them. Actually they are the ones who installed my old water heater and it lasted 15 years with no problems! The great thing was that the technician found out that I didn't have to have the more expensive job done that the other 2 companies told me. Since I have an older house it was initially thought that I needed to have all the piping replaced since it was too small to accommodate the new bigger water heater according to the new "code" regulations. It ended up costing me half of what I thought it was going to, and also they gave me my military discount on top of the new price. I REALLY appreciated that they were honest with me and told me I didn't need the piping replaced; they didn't need to do that ; I would have never known. The Technician was very nice and accommodating , as well as the folks in the office. He also checked out my dryer vent and told me it was really bad and needed to be replaced and was a fire hazard. So why do I rate them a "B" with all these positives? It is because they told me I would get a letter about a mandatory inspector coming out to check out the job and I have never received that, and I am not sure what that means. They also were willing to do the dryer vent cleaning , but at a cost of over $300! I was able to get the job done by a great company for $89! I called My Plumber office and told them that was a ridiculous price , even another plumbing company would have done it for $100 less. So I don'[t know what that means , perhaps a dryer vent cleaning isn't cost effective for them. But I will definately use My Plumber again.

My gas hot water heater sprung a leak and need to be replaced. I bought a water heater from home depot and had My Plumber come out to see how much it would cost to install it. They said that they could not install the water heater that I had bought and that it had to be a special water heater. I did not have hot water or heating at the time so I had no choice. They quoted me for about 3000 dollars to install the special water heater the next day. They arrived on time the next day but with the wrong sized water heater. And just like that, half my day was wasted. They were able to get the correct water heater and install it in the same day. The guy left a mess and left me to install the electrical receptor for this new special water heater that they said I needed. I was already upset at the price, the mess, and that I had to install the electrical socket, to make things worse, I found my carpet soaking wet the next morning. Low and behold, the new water heater connection was leaking. I had to get ServPro to tear up my carpet and install three dehumidifiers and heaters to prevent any mold from forming. My Plumber came and fixed the connection but my home was 90 degrees now because of the water drying equipment. I had to vacate my home for three days and even though they replaced the carpet two weeks later, it does not look as good as the one I had previously installed six months prior and you can see the carpet connections between rooms. It looks really lousy. After all this, My Plumber was only willing to give back 300 dollars. After I did some research, the water heater costed about 800 dollars which means I have paid about 1900 dollars for this terrible and awful service that should have only taken about four hours and ended up taking about two weeks. My pregnant wife was extremely uncomfortable and so was I because of my full time job and graduate courses that I was trying to complete at the time. My advice, DO NOT HIGHER MY PLUMBER, GET SOMEONE ELSE.

We had a stopped up drain in our shower and I was calling around A-listed plumbers to see if someone could come out for same-day service. Unfortunately, My Plumber was the only company that could get someone to our house. On some of the calls with other plumbers, I was told to expect a cost to "snake" the drain of $150-$175. When My Plumber arrived, the guy was very courteous and professional. The problem was that he quoted me a cost of $330 to do the work. I declined to use them due to the high cost and ended up buying a "snake" from lowes myself and doing the work to fix the drain. I'm sure they do great work, but the cost was way too high for my taste.

It went OK only because we got 2nd and 3rd opinions... and discovered My Plumbers Heating and Air inflates their costs!

It went great. They were on time and professional.

It was worth the extra money. They were fast. They explained what they were going to do. They fixed a leaking toilet without any need to call them back. Two others had tried and failed.

It was excellent. They were actually out here a number of times. There were 3 representatives and they were all very good and excellent. We were very pleased with them. We would rate them highly and will use them in the future.

I found them in the Yellow Pages and will use them again in the future.

The guys I dealt with were excellent - always on time and did the job right. I could maybe have gotten things done cheaper but I thought they were fair.

A My Plumber plumber came out to give me an estimate on replacing a shower P-trap for my shower renovation project. I figured I'd let the much faster pros do it rather than tackling it myself. The guy who came out was professional, and spent a good 10 minutes giving me suggestions and providing me with a good solution to my problem. The price they quoted was quite high, but I very much appreciated the free estimate (they waived the service response fee) and the insight he gave. No hard sell, no pressure tactics, just good advice.

The experience was very good although they did not fix it the first time. They came back a second time, diagnosed the problem and then fixed it. I will use them again in the future.

Good job done but way way way too expensive. a Royal rip off.

Recently had a water leak in my home. Associate from My Plumber responded very timely. He was very professional and thorough, indicated that I had a leaky toilet and valve. He took pictures even contacted Serv Pro to have them come to my home. This is the least I would have expected for a $175 diagnostic fee, before the 10% discount. This amount was not even deducted from the final bill since they did the work.What added insult to my already bad day was they charged me $730, before the nice 10% discount to replace the toilet and valve. They only offered two toilet models and would have charged over $400 just to install a toilet if I bought it elsewhere; which should have been my RED flag. Would never call this company again, their pricing is outrageous. Unfortunately, you'll have to pay $80, service call fee, just to find that out. Now knowing that I could have purchased this same toilet for About $160 - I feel like I've just been raped. The technician spent about 30-40 minutes installing the new toilet.

They were professional and responsive to my needs. The work was good. They were very punctual. I would use them again.