ARS of Virginia

Esau was efficient and very professional.

The service deserves 5 stars. From my call to setup an appointment to interaction with the technician was all professional and courteous.

Very knowledgeable and kind.

Fast Service.

Friendly

Very friendly

Responded quickly with an estimate. Could not have had better customer service or pricing. Thank you!

Easy to schedule an appointment, very knowledgeable and professional personnel

fast service

Very responsive and knowledgeable. Great people.

Excellent service

two friendly, professional technicians did semiannual maintenance.

A technician was able to come shortly after we called (accommodating our schedule) to check our A/C. Aaron was awesome. Polite, knowledgeable and very friendly. He fixed our issue within no time. Heâ s a great asset to the company!!!!!

ARS installed my A/C and furnace system about five years ago and they have been doing the maintenance and any repairs since then. The technicians are knowledgeable and professional. They do not try to sell unnecessary repairs or equipment.

Installers did an exceptional job!!

Very knowledgable and provide a very details service maintenance with suggested updates, repairs, and ensure that our systems are fully functional for the next season.

Service tec helped with nest thermostat and fix my app connection works great now

The tech was very knowledgeable and explained everything well

Bi-annual maintenance contract

ARS called me in the morning and set up an appointment for annual A/C maintenance that same afternoon. Marco LaFuente-Aranibar was very personable, thorough and knowledgeable. He first did furnace maintenance, including replacing the UV bulb. However, as soon as he stepped outside to do the A/C maintenance he announced that he smelled natural gas! With his gas leak detector he identified a tiny leak at the gas shutoff valve. I could not smell gas myself but Marco has a terrific sniffer. He proceeded with the A/C maintenance which included replacing a large capacitor that was performing sub-par, while I phoned Washington Gas (who came shortly after and fixed the leak). Marco did a great job. (But the cost of replacement parts is a shock to the wallet.)

Great company that price matched! Good response time and professional all around!

Over all problem was solved

Marco LaFuente-Aranibar was very thorough. He gave us confidence that he knew what he was doing. He took time to explain his work and he was very polite.

Have replacement

After having two complete HVAC units replaced, adding UV light sanitizers, and using them for non warranty service, they would not upgrade a technician recommended AC coil drain which should have been installed originally without an additional $200 charge (spent $30k on the services above). Since their in-house warranty expired, I will be using a more customer oriented company for service, repairs to all and replacement of my water heater later this year.