Quality Appliance Service Inc

They come on time, they do the work correctly, explain what they have done, and they have reasonable prices.

Went very well - the technician was very courteous and professional. His truck broke down as he was coming to our house in the afternoon, he called us and explained the situation and offered to come the same day if we wanted him too - after it was fixed he showed up in the evening and fixed the freezer. I really appreciated his dedication and I would have the company back for any appliance problem we might have.

I called Quality Appliance Service on Saturday morning. I was out of town and was informed by my daughter that the washing machine was not working properly. Pervaiz was willing to come out that day (Saturday) but I was not going to be back in town until later that evening. He agreed to come on Sunday (Easter Sunday) to look at the machine and determined what the issue was. He returned on Monday to put in a new water pump and the machine is working again. I will definitely call this company for an other appliance repairs that I need. They were terrific!!

My 2 year old Whirlpool microwave stopped working. The owner responded the same day, a Saturday, for which i was grateful. He identified the problem and fixed it. Microwave now works. The man was courteous, professional and what impressed me the most was that he rearranged his schedule that day to accommodate me, at an inconvenience to him. I would recommend this man for any appliance needing repair.

I found the company on Angie's list. They promptly responded to fix my refrigerator. When the technician discovered that he was missing a part he needed to complete the repair, he drove to Merrifield and back, in rush hour, to get he part and complete the repair of my icemaker rather than making me wait and additional day. I was sufficiently impressed by this that I relied on this company again when the latch and switch on my dishwasher failed a couple of weeks later.

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We hired them to fix a microwave less than 2 years old. We were impressed with the fact that after the fact he came out and made sure it was working after he left and stood by his work. They were also very responsive and came out the same day as the call.

The Quality Appliance team is the best! We have had them service our AC and other appliances for several years, and they are so easy to work with. They provide fair prices and super service. They have even come out on holidays for me. And when it came time to replace the AC, they gave me a fair quote, worked with me on upgrading to another unit, and charged me exactly what they quoted. And the work was performed on time, everything was cleaned up, and our house is cool again! I cannot recommend them highly enough.

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came to assess the source of a washing machine leak - found the faulty pump and quickly repaired it (he had asked for the make of the machine prior to coming so he was prepared for any eventuality!) The bonus was that he was scheduled to come tomorrow but was able to come today! a wonderful professional experience

I am very glad they were up front and honest wtih me.

The service person (Pervais) was very professional and completed the repair of our microwave quickly and thoroughly. QAS was the second company we called, but next time it will be the first.

I have had Quality Appliance out to service my AC unit several times - the unit has a freon leak and needs recharged each year. They have recommended replacement within the next couple of years, and provided a very reasonable quote. They are great to work with - when I have called, they always come out quickly, even on weekends and holidays. The last time they were out, we had an electrical panel in the AC unit break, and it had to be replaced. When he came back with the part, he found a leak in the drain by the AC, and went out to the local Home Depot for a replacement pipe. He spent 3 hours on a Friday night working on it, and then charged me only for the electrical panel - wouldn't take anything for the pipe. Their great service inspires customer loyalty - I found them by a recommendation for a friend, and now I recommend them. What a great company!

I found them to be knowledgeable. They did everything they could to resolve the problem.

I only had one complaint. They guy did not know how to charge me. He was going to charge me for a dishwasher install and we went around a few times before he decided that it was a dishwasher repair. I don't know if I would use them again or I would research some more.

I got them off of Angie's List. They were good. They had given me like a 2 hour window. He called and said that he might be half an hour late, but he was 15 minutes late. He was really good and very professional. He explained to me what was wrong and why it had quit cooling. It works now. I don't know what the going rate is for the repair. The quality of service was good. I think his punctuality was pretty good considering it was a Sunday.

The service was excellent. We called after hours when the old disposal gave up the ghost. A pleasant woman answered the phone and scheduled service for the next day. The repairman had a replacement in his truck and quickly installed it. He was courteous and professional.

Perfectly. We accidentally paid twice, and they called back to correct the account.

I was calling around late at night but Quality Appliance Service answered the phone right away. The lady I talked to was both professional and polite and was able to schedule an appointment that night to fix the dish washer. The repairman called before his scheduled time and arrived promptly. After looking under our unit he was able to determine the valve that needed replacing and took care of the whole procedure in under an hour. If this was many other companies I would have reached a disinterested answering service or machine or I may have been charged "emergency room" rates. I am very pleased with the professionalism and service of this company and would recommend them to friends.

On Thursday night our decade old Maytag dryer stopped heating. On Friday afternoon I called several appliance repair companies listed in the Northern Virginina Yellowbook and this company was the only one to call me back with a quote (assuming my diagnosis of a bad heating element was correct -- turned out to be so). Within 2 hours, as promised, a repairman arrived, confirmed that the heating element was bad and had the dryer back in operation! The fee charged was exactly as quoted. On the way out the repairman asked how I came to chose him. I responded that his company was the only one to call back with a quote. All the others wanted to send a guy out and would apply the $50 service call fee to any repair. I'm glad I decided to get the old dryer fixed instead of heading to the store to buy a new one!