Lorton Auto Service Center

These guys are great! I usually ALWAYS take my car to the dealership for services, but after a horrible experience at the Toyota dealership (trying to charge me $6,000 for services), I knew I needed a second opinion. These guys double checked what the dealership told me, and come to find out, the dealership was trying to rip me off. Toyota didn’t even balance my tires right, so as a courtesy, Lorton Auto did it for free! I’ll have to say, honesty in the car business is so rare, but these guys are straight shooters! Excellent!

My first visit Good customer service on time but for oil change $93 It is very expensive Toyota I did 6 months ago$28 I am very surprised why I have such Difference ?Detailed receipt provided with an inspection paper for my personal records. Will keep on going back for my automobile needs. Thank you

I was driving through from out of town when the check engine light came on and my car started shaking. Lorton Auto took great care of my car and communicated with me every step of the way. I appreciate that they kept me informed of the repair progress.

These guys were great. I was traveling a long way from home when my check engine came on. They took me right in and solved my problem quickly. Almost makes me want to live here so I could use them again. Highest rating.

I am writing to express my extreme dissatisfaction and frustration with the recent car repair service I received at Lorton Auto Service Center. The handling of my vehicle's issues has been utterly unsatisfactory, and I feel compelled to bring attention to the unacceptable practices I have experienced. I first brought my car for an oil change in March 2023 based on the great reviews I say on Google. In June my car started stalling and I had it towed to Lorton Auto Service Center. When I brought my car to the shop for repairs, not only did your technicians fail to fix the problem adequately after paying over $900, but the vehicle broke down again just days after the initial service. The mechanics were telling me that there were no codes and they didn’t know how to fix it. Later that day I had to call back minutes before they closed to get a status update. This time there were codes displaying because they said they were driving the car around. Which make me think they were just damaging the car more so the codes would appear. What did mechanics do before computers? This ordeal has left me in a difficult situation, both financially and practically, as I relied on my car for everyday transportation. Furthermore, I was shocked to be presented with an additional estimate of $995 for repairs. This would add up to almost $2000 in repairs. I voiced my disaffection and stated I’ve never had an issue with the car until bringing it to this shop. The workers told me that the second repair had nothing to do with the first repair that was days before. Their only response was that the car is old. The car had 129K miles on it and had never given me any issues and was in great shape. I was the only owner for 11 years and had all the maintenance done to prevent issues. The car was obviously never fixed the first time it was brought in- and I have a feeling may be from when the car was brough in for an oil change in March. As a single mother, this significant financial burden has caused me undue stress and anxiety. I feel like I was taken advantage of and subjected to unfair pricing solely based on my gender and situation. To add to the ordeal, I was denied reimbursement from the owner for the first $900, despite the fact that the issues were interconnected. It is evident that the shop is unwilling to take responsibility for its mistakes and is trying to evade accountability for the substandard service provided. Fixed right the first time should NOT be their moto. I felt compelled to share my experience so potential customers can avoid this situation

I contacted other companies as well, and all the other companies told me what car battery they recommended (brand and model), how much the battery would cost, and how much the installation would cost. Lorton Auto Center was the only company that just told me "$187 plus fees". When I inquired as to what battery brand and model, I was told to "Google" the top of the line Interstate battery. When I asked if it was the Interstate Mega-Tron Plus battery, I was told "No, its the "Mega-Tron" but not the MTP. In this case, their battery is not the top of the line Interstate battery, because the top of the line is the MTP. When I told him, then their price is way too high, I was told that "That price includes the install which is $60 so the battery price is about the same, FYI". Well, no it is not the same, because the battery is a cheaper Interstate battery. I have dealt with curt people before, but this person (John Briones) was very rude. I was just trying to see what battery they recommended and how much it would cost for the battery and the installation. I thought I would try them because they received high marks on Yelp and because they are very close by to where I live, but after this experience I will definitely never go there to get any work done on my vehicle.