PMI Loudoun

Cheryl LooperCheryl Looper a week ago My experience was dreadful from the start. There was a horrific stench coming from the kitchen that my husband and I had to live with for three months which we believed was a health hazard. The place was in disrepair when we moved in—the owner did hire a handyman to “fix” a few things in the townhouse and he just made them worse. (He ‘fixed the door and put the handle in upside down, he ‘tried’ to fix broken drawers but they were made worse, he had to install a new faucet and put it in backwards and then ‘corrected’ it so that you couldn’t use the features properly. They lied to us about it being completely freshly painted before we moved in. They lied about the cleaning—it was filthy and needed to be cleaned before we could put our stuff away. The rep from PMI, Anup, though he seemed nice enough, essentially just took the side of the owner, though he did agree that the repairs should have taken place before we took occupancy. Then the owner decided to install a sprinkler system—that resulted in a leak that was so bad Loudoun Water came to the door and demanded that this be fixed right away. This resulted in the additional inconvenience of having to get paperwork from the owner and submit it in person to Loudoun Water so they wouldn’t charge us, the tenant, an exorbitant charge of several hundred dollars of water usage. From the initial stench, the multitude of handyman visits, contractor visits, water usage correction, we were constantly inconvenienced and paying $3000 per month with no consideration. Additionally, when my husband became unexpectedly seriously ill, lost his income and we discussed moving to an area with a lower cost of living that would result in our leaving our lease 2 months early, PMI and Anup unapologetically charged us $2000 though we left the townhouse in pristine condition—so much better than we ever got it AND since we made the place look better than it ever looked, it was immediately rented so it cost them nothing at all! The $2000 charge was an “early termination fee,” that though some landlords include this penalty in their lease template, no ethical ones would charge considering all that this townhouse cost us in inconvenience, cost us monetarily as well as the cost of resolving issues ourselves and fixing things ourselves. We are senior citizens and needed that money and our move cost them not one cent. I would caution anyone from doing business with PMI if you expect to be treated ethically and honestly. They exploited our situation though we easily could have gotten our lawyer involved from the start—we chose not to and dealt with them in good faith.

They perform in depth analysis and provide me with reports that help us make informed decisions. I appreciate the attention to detail and ensuring continual communication throughout the entire process. I would recommend them to anyone who is thinking/debating about hiring an property management company. Their efficiency and professionalism is greatly appreciated. Looking forward to a long-term relationship with them.