Prosam Service Company

I contacted ProSam to fix my clothes dryer. In sum, I have not had a repair professional be so disrespectful of my time in my life. During our initial conversation, he indicated he could come the next afternoon and would text me later in the evening with an appointment time. He did not. I texted him the day the appointment was to happen and he said he would come to my house at 4:00 PM. After rushing home early from work, Sam did not arrive until 4:45. He did not message to say he was running late, nor did he apologize for his lateness. He decided a part was needed and he'd need to return another day. He wanted an $85 service call fee that would be applied to the balance (quote provided) of the repair in cash. He claimed his credit card "machine" was broken. He indicated that he would not be able to accept credit when he returned to install the part later in the week either. When I made the appointment with him, he made no mention of not being able to accept credit- in fact his yelp review indicates he accepts credit and his website does not indicate otherwise. If he had informed me of his current cash only policy, I would have looked for a different repair company. At that point, however, I felt trapped into using his services. We decided on the day he would return and he indicated he would text to confirm as he did not know if the part would arrive on time. Again, on the day of the appointment, I had not heard from Sam to confirm as promised, so I texted him and another 4 PM appointment was set. I again left work early to meet him. At 4:55 PM, I receive a text from him saying he was working at a different appointment and would come when he was done. When I asked for a new arrival time, 6:15 PM. What this meant to me is that he knew by 4, if not before, that he would not be on time for my appointment and chose not to contact me until he was nearly an hour late, only to be over 2 hours late in the end. If he'd promptly contacted me, there would not have been a need for me to leave work early for the second time that week. He did finally arrive around 6:15 PM. It took him 15 minutes to replace the part. The only reason I am giving him D over F's across the board is because the dryer appears to work now. He wrote an invoice for the work and the total amount was higher than the quote he gave me during the first visit. I pointed this out to him and he said that was the correct amount and that he'd "written it down in his book." I pointed out that he had not provided me with anything in writing during the previous appointment. I wrote him a check for the higher amount to get the ordeal over with and him out of my house. If you are looking for a repairman who accepts credit, provides accurate estimates and respects your time, do not use ProSam.

Sam repaired our refrigerator in a half-hour after a previous provider failed to repair it over three visits and many hours. Sam is professional and courteous and joy to work with. He also displayed encyclopedic knowledge of appliances. We would highly recommend him.