Steele AC & Heating Co

Francis hustled to prioritize my non-operable AC system. It was dead, at the end of its useful life. Completely out and burnt up. And my parents were visiting from out of town for the weekend. He came out the next day before heading to airport and jumped on the work upon his return to Houston. It took exactly as long as he said it would and the crew worked smoothly with little or no interruption to my family’s daily routine. While we had a miscommunication with pricing he stuck to his word and made it right. Overall pleased with Steele AC, the work, the price and attentiveness to customer satisfaction.

I can't say enough good things about Sttele A/C and Heating! On July 8, 2016, our upstairs A/C unit went out, in the middle of the 100+ degree Houston summer. We called another A/C company (Church Services) to come out to diagnose and repair our A/C unit. The technician from Church Services told us that the compressor was shot and that the entire unit needed to be replaced. On Saturday, July 9th, one of their salesmen (or as they like to call it a Comfort Specialist) came out to our house and gave us a price quote for replacing our unit (which was only 10 years old). The price quote was for approximately $10,000. The salesman also tried to talk us into replacing the downstairs unit also, saying that it would be better to get the entire A/C and heating system replaced all at once, with a new 25 year warranty.

I decided to get a second opinion before committing to spending that much money. I called Steele A/C and Heating to request that they set up an appointment to give us an opinion on whether or not the system needed to be replaced. This was on a Sunday and I expected to just get an answering service and that I would get a call back on Monday. However, much to my suprise, the number I called was actually the owner's cell phone. I spoke with the owner, Mr. Steele, and explained that situation. He said that he didn't normally work on Sunday, but since he lived only about 2 miles from my house, he would stop by my house on his way home later that evening.

Mr. Steele showed up about 7:00pm on a SUNDAY night and triaged our A/C unit. He determined what was wrong with it in about 10 minutes and he said that he could fix it and that he could have the part he needed to fix it by the following day. He came out and fixed our A/C unit on Monday and it only required the replacement on one part, which cost $437 (parts and labor). He had our A/C system working in less than a half an hour. Thanks to this HONEST and very professional businessman, he saved us form a $10,000 mistake! I couldn't be more happy!

Mr. Steele also told us that a 10 year old system should not have to be replaced and that we should easily get another 5 or more years out of it. He recommended yearly preventative maintenance checkups in the Spring each year. You can bet that I will be calling Mr. Steele again next Spring to come out and check out our A/C system. As I told Mr. Steele when he left our house.... "You're my new A/C guy"!!

He showed up on time and was very polite and helpful. He worked with us to find the best solution to cool this room that had no A/C coming to it at all from the house.   This room was being remodeled, so he was able to hide all the lines that would normally go on the outside of the house inside the walls before sheetrock went up.  After all the work was done, he cleaned up afterwards.

I had a great experience this morning when I called Steele AC and Heating. My AC wasn't working. He came right away, diagnosed and fixed the problem. Very polite, punctual, and professional.

Francis did a really good job as always. We can count on him and trust him.

It went perfectly. He showed up on time, did the job efficiently,was very polite, and even removed old furnace that would not fit in the opening. He literally took it apart in pieces and carried it outside. I was really happy with the work they did. My heater is so quiet and works great. I know if I had an issue they would show up quickly and on time.