Founded 1985 • With Angi since July 2006
Service Provider ResponseAs the owner of Damiani's Comfort Design, stories like this make me feel good that our training in customer service is paying off!! Do the right thing each and every day and you will earn their trust for a life time. Great job Raymond and glad this was a great experience for your family. We look forward to serving you in the future. Thanks so much. Tom Damiani, Owner
Service Provider ResponseMrs [Member Name Removed] you're awesome!!! You made our day with that review. I will share this with the entire team. Have a great week and thanks for trusting us. Tom Damiani - Owner
Service Provider Response[Member Name Removed] it breaks my heart that this happened. I called and talked to [Member Name Removed] and totally understand why you had to do what you did. I addressed this with the company and that tech no longer works for us. You know what I stand for and he failed to represent in that fashion. I am so sorry. If you ever need anything in the future please give me a call and give us another chance. Y'all have been great customers. Sincerely, Tom Damiani - Owner
Service Provider ResponseThanks so much for your awesome review. Andrew showed me the end result pictures of the spiral ductwork going into your work out room and it looked awesome. We definitely had a lot of obstacles to overcome with the construction of your home but we pride ourselves in doing things that other companies say can't be done. Where the is a will there is a way. Sometimes you just have to think outside the box. I am so glad that your air flow throughout your home is so much better. The guys take great pride in the work they do and they are pationate about the quality of work they give to our customers. Your family was very patient with this big project and I am so glad that all worked out. Have a great summer in your "cool" home. Thanks Tom Damiani
Service Provider ResponseI am sorry that this call went like it did. I will meet personally with Marcos and get to the bottom of what happened. I do know that Donna from my office tried to call y'all and confirm the Saturday appointment and she did not get a returned phone call to confirm that you would be available. So, I am not sure what happened there. Thanks and again I am sorry that this call didn't go as you expected. We will learn from this in our next meeting. Thanks Tom Damiani
Service Provider ResponseMr [Removed Member Name] thanks for the great review. The guys truly appreciate it when our customers say these things about their work. I remember when I came out and gave you a price for your new system many years ago. I have always enjoyed dealing with you and your wife. Thanks for your loyalty. Tom Damiani
Service Provider ResponseThanks so much for your review. I will make sure to pass this along to Dave, Tim and Lee. I am glad that they took care of your needs in a professional manner. Thanks again. Tom Damiani
Service Provider ResponseMr. [Member Name Removed], You are 100% correct that we should have given you the Specific Lennox Model number of the new coil. That was our mistake concerning this call. Here is what Andrew gave you to replace your leaking coil under a parts warranty. 9/29/16 - "On last visit added refrigerant to system along with dye. Performed leak check found dye on evap. coil. Coil has rust buildup in pan. Recommend replacing coil. Eva. coil is under a 5-year part warranty. Labor and material to replace coil. Replacement $1,092 military discount 10% $982.80" So we specifically put in writing what we were going to do and how much that would be. I solved your frustration with Joseph by assuring you that the coil model was in fact different and that the aluminum coil did have a different model number. Joseph is a dispatcher and doesn't know model numbers of equipment and once I got the call I cleared that up for you. The issue was that you wanted me to list every single thing we were going to use to complete your repair. IE Filter drier, solder, CO2, mastic, tape etc. Typically customers don't want to know every piece of material we are going to use to complete a repair. I sincerely apologize for how all this went but sometimes I find that certain situations are just better to walk away from. I am very happy that you found a company that could meet your needs. My company did some things wrong with this call and I apologize for those things. Joseph now knows that when a customer has a question about the equipment to just send it to me to handle. So we learned something from this call. Again I apologize for your experience with my company and am glad that you found a good solution for your homes heating and cooling needs. Take Care, Tom Damiani
Service Provider ResponseThanks so much for the awesome comments about our team at Damiani's Comfort Design. I will make sure to share your comments with the team during our next meeting. Everyone takes great pride in giving every customer the best customer service possible and it makes us feel good when we here it's working. Thanks again for taking the time to share your thoughts. Have a great Holiday Season & a Merry Christmas. Tom Damiani - Owner
Service Provider ResponseThanks so much for taking the time to write this review. We appreciate you as a customer. Have an awesome day.
Service Provider ResponseI wanted to personally thank you for this awesome review. Dave is definitely one of my customers favorite technicians. I will make sure I pass this on to him. Thanks again and please let us know if we can ever help you or any of your friends in the future.
Service Provider ResponseThanks so much for taking the time to let me know that our 24 Hour Service WORKS!! This is why I have live Damiani's Comfort Design employees answer my phones all day every day. I tried answering services in the past and they all failed to live up to our standards of customer service. I shared your comments with our staff and I am so glad to hear that our after hour system is working! Have a great day. Tom Damiani - Owner
Service Provider ResponseI love your comments! We have a saying at Damiani's Comfort Design....It's FREE to be Awesome! I passed on your comments and I thank you so much for taking the time to share your experience. Have a great Day. Tom Damiani - Owner
Service Provider Response[member name removed] thank you so much for the kind words. We spend a lot of time training at Damiani's Comfort Design to make our customers experience with our company a positive one. We only exist when we have customers like you. You are AWESOME! I will make sure everyone in the company reads your AWESOME comments. Thanks so much. Tom Damiani - Owner
Damiani's Comfort Design is currently rated 4.8 overall out of 5.
Damiani's Comfort Design is open:
Sunday: 7:00 AM - 10:00 PM
Monday: 7:00 AM - 10:00 PM
Tuesday: 7:00 AM - 10:00 PM
Wednesday: 7:00 AM - 10:00 PM
Thursday: 7:00 AM - 10:00 PM
Friday: 7:00 AM - 10:00 PM
Saturday: 7:00 AM - 10:00 PM
Damiani's Comfort Design accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover, Financing Available
No, Damiani's Comfort Design does not offer free project estimates.
No, Damiani's Comfort Design does not offer eco-friendly accreditations.
No, Damiani's Comfort Design does not offer a senior discount.
Yes, Damiani's Comfort Design offers emergency services.
Damiani's Comfort Design offers the following services: Air conditioning & heating installations, ductwork replacement, insulation, indoor air quality products, energy assessments, & air balancing
Service or repair of 25 ton and above equipment.
2022 Super Service Award
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