Sunrise Plumbing & Air

We received a letter from the lawyer after writing the below review, to cease, we ended up taking them to court for service not performed and condition they left our home. We did receive a judgement against Sunrise Plumbing in the Hunt County Court Percent 4 Case #41SC200039. I would not recommend this company and would advise Angi to not recommend them to there clients At first we thought we hired the right company. We learned what real service is, and realized Sunrise Plumbing can't meet the standard. We had a leak in one of the water lines under the foundation. They came out and punched three holes and charged us for each additional hole after the first one in the foundation. Once they found the leak it was repaired. When the job was completed we thought all was well. We did file a claim with our insurance company due to all the water damage. Come to find out our insurance company wanted to file a lawsuit against Sunrise Plumbing. The owner contacted us to let us know what was going on with our insurance company, as we had no idea. After being made aware of this we wrote a letter to our insurance company letting them know Sunrise Plumbing did not cause any of the damage. We thought this settled the matter, but what we learned when we had another leak and tried to call Sunrise Plumbing we were on a Do Not Service list. After several attempts to call the owner to understand why, he would not return our calls. I guess when you file a claim you better not use Sunrise Plumbing, even though we sent letters to the insurance company to help Sunrise Plumbing out. They really do not believe in great customer service, or they would have returned a call to let us know why we were on a DO Not Service List We soon found out this was the best thing Sunrise did for us. We utilized the services of Baker Brothers which was half the cost for a water leak under the foundation. This was a different location and the technicians treated our home like it was theirs. Baker Brothers stated if they did not punch the hole in the right place the first time there would not be any additional cost for extra holes. They didn't just fill the hole with the old rock and dirt removed, they bought bags of sand and filled the hole first before putting the cement down, (Cannot say the same for Sunrise Plumbing) which Baker Brothers stated this would be better against the copper tubing. Sunrise didn't do this in any of the three holes they punched. Bottom line we found out what excellent service is with Baker Brothers. I would not recommend Sunrise Plumbing to anyone.