Butler Property Management LLC

Excellent service, very professional, highly recommended.

He was very trustworthy and wonderful. The women that work with him are very warm and responsive. You know that you will get a call back within 24 hours.

Everything has gone well thus far. I have had one property with them over three years and two more new ones - one needs work, one leased right away. Lease rollover, maintenance, and help with documents have all been painless.

The Butlers were so helpful, both with finding the perfect house for us and negotiating a great price.  They knew that our neighborhood was just beginning a revitalization, and it has been so fun seeing more and more young families move in and make improvements to increase the value of every home in our neighborhood.

It has always gone well as his staff is professional, courteous, and helpful in all aspects of the property management

They're pretty much standard with what everybody charges. They're pretty good. They're better than most.

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With Butler Property Company we experienced VERY Unhappy Homes, VERY Unhappy People.

1) BUTLER WAS FIRED with proper 30 day notice and taken to court for failing to manage repairs of rental property and wrongfully retaining $1225 for a termination fee even though we added right to cancel contract because he felt ENTITLED to my money.  Butler kept $4957.61 out of the $11,750, with gross majority in fees!  THAT IS OVER 42% of all collected rent kept by Butler for renting our personal property that he originally told my wife was in very good condition and wanted us to sell since it would sell quickly based on the condition.  Before signing contract, my wife and I were GROSSLY MISLED by Butler based on his boasting of previous good reviews, experience with over 100 rental properties, solid contacts for repairs, affordable handyman, who could do just about anything, and admins that would handle all the maintenance requests. 

2) Butler and staff has been such a time drain due to what seems to be lack of experience and failure to manage his staff, requiring over 50 emails of dialog just to get dishwasher repair to point where they were not going to even resolve because Butler claimed extension cord running under dishwasher was only way to repair, yet never went to property himself nor sent someone else out to confirm.  With multiplug extension cord left in common waterway and Butler having knowledge to small children living in the property, this left my tenants and their children in a hazardous environment and us vulnerable to liability.  Butler dismissed my inquiries directed to him and failed to follow through.  We had to terminate contract so I could actually see how incompetent and irresponsible Butler was in not getting VEY SIMPLE repair done, which I was able to do in under 15 minutes with NO PRIOR EXPERIENCE!!! 

3) After several weeks of e-mails going back and forth and Mr. Butler and his staff failing to follow through on adequately maintaining the property we felt he was VERY DECEPTIVE AND DISHONEST in multiple areas that we agreed to verbally and in writing and decided to terminate the contract with proper 30 day notice.  BUTLER SENT ALL LEGAL DOCUMENTS AND MASTER KEY REGULAR USPS TO WRONG ADDRESS AND NON-CERTIFIED THAT ARRIVED IN A RIPPED FLIMSY ENVELOPE!!!  He may call innocent mistake, I call CARELESS, NEGLIGENT, IRRESPONSIBLE, AND VERY UNPROFESSIONAL

4) When questioned about the termination fee, Butler's response was he is still entitled to termination fee, even with proper notice given.  Butler failed to respond to my multiple emails asking why we added right to terminate.  Butler completely dismissed our demand letter and our offer to split the termination fee and PROMPTLY HIRED A HIGH PRICED ATTORNEY TO FILE COUNTERSUIT FOR $1250 FOR ATTORNEY FEES instead of settling for $612.50, which he didn?t even deserve.  His attorney did win him the case in court, with the judge telling me that he couldn?t fix a BAD CONTRACT, but BUTLER FAILED to win his countersuit for attorney fees.  I believed we were safe after the contract looked like an industry standard agreement, we had attorney review before we signed, and we discussed revisions with Butler before we signed.  He lied in court and stated to judge that he told us adding right to cancel would not dismiss termination fee.  Buyer Beware!  This defies common sense and what we discussed. 

5) Filed complaint with TREC, after Mr. Butler became non-responsive to our request for proof of repairs and explanation of Butlers understanding why we asked for right to cancel.  Complaint was  dismissed and recommended mediation or court action to resolve contractual dispute after Butler was deceptive and dishonest in response to TREC:

a) Accused me of lying, yet he failed to ever provide proof of receipts and 3rd repair.

b) Deceptively passed off pictures listed on MLS as pre move in condition pics

c) Butler said he had no knowledge of ext. cord, yet I have email proof.

d) Accused me of taking advantage of his company?yet Butler kept nearly $5K from me in 8 months.

e) Accused me of planning to dump his company from the start?really?

f) Claims his staff spent countless hours on my account?perhaps on coming up with excuses and not knowing how to do their job.

g) Accused me of slanderous reviews?yet no review had even been left at that time.

h) Accused me of Exaggerated claims?yet I have proof of claims.

i) Provided TREC receipts and detailed work orders that he refused to provide me.

All that said I am very glad that I terminated agreement with Butler, no telling if the tenants would have been electrocuted by Butlers negligence and no telling how much more Butler would have taken advantage of me financially.

Would not trust will selling, buying, renting, or managing property.  Would provide your own contract and NEVER sign one he provides, even if revised.

I would NEVER HAVE BUTLER SELL PROPERTY, because he encouraged me to take concessions and reduced rent to make it a quick transaction, didn?t seem to negotiate anything in my favor nor conduct business with integrity.   Failed to negotiate expedite service on getting HVAC repair done on NEW $8,000 HVAC unit that was still under warranty, seems like pretty simple negotiation.

I would NEVER HAVE BUTLER BUY PROPERTY because I wouldn?t trust that he would be looking out for my best interest and may mislead me on value or opinion of condition of property so he could get a quick commission.

I would NEVER HAVE BUTLER MANAGE PROPERTY, there don?t seem to be any protections in Texas Law since filing a complaint with TREC resulted in no action being taken.  Didn?t help that Butler slandered my name, provided them proof he refused to provide to me, and convinced them that pictures listed on MLS are pre-condition pictures.  Butler seems to have complete disregard for tenant?s safety and could lead to injury or death in addition to liability to owner that could be unaware of negligence taking place.

I would NEVER HAVE RENT PROPERTY THAT IS MANAGED BY BUTLER because he had full permission and authority to get repairs done, I requested multiple times, tenant requested multiple times, but never got done.  Butler?s contract does not allow Owner to check in with Tenant to see how property is being maintained.

I would never do any other business with Butler due to the following issues that led to Butler being fired:

1. Charged me for repair that admin said should be responsibility of installer, which Butler?s admin confirmed and approved that their handyman could do.

2. Deceptive and failure to take move in condition pictures

3. Received notice from city for lawn violation, when Butler told us he would be driving by to check on house every 2 weeks, which is on way to one of his other clients.

4. Inability to send technician that is able to repair dishwasher repair plugging into outlet that is directly behind dishwasher, even after Butler directed his staff to get it done.  Butler failed to resolve this issue that was brought to his attention a multitude of times over a 2 month time

5. When I was asked who installed dishwasher, Butler, his admin, and handyman all denied installing dishwasher until I proved they did.

6. Charged me for repair that admin said should be responsibility of installer.

7. Deceptive and failure to take move in condition pictures

8. Notice from city for lawn violation

9. Water leak not repaired in a timely manner (estimated month)

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I have worked with them for over a year now. they are a step up from the last company i have worked with. I trust them to help me manage my property. I live in another state. I can sleep well at night knowing they are taking care of things for me.

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I haven't had anybody to compare them to but I haven't had any problems with them.

Everything is going well.

I am very happy with Will and his staff for professionally managing our property. I have taken a long time (almost a year) to post this review. I usually don't post reviews but i am compelled to do so for the service we received. I am a landlord who is out of state and remote. When i purchased the property all 4 units were empty. Slowly but surely all got rented out without making a single trip to TX. I value the integrity and professionalism Will and his staff demonstrate and highly recommend their services. I wish more businesses have ethics like them.

They took care of everything that needed to be done to put it on the market.  They were very prompt and pleasant to work with.  The property was rented within 2-3 weeks thanks to them.

Everything went well. They were responsive and worked with the homeowner to complete our list of to-dos before movein.

They have been very good so far but they have had a couple of issues with tenants concerning payments which is okay for me, it happened once.

It went well. Will was always responsive to our needs and questions. Now when I have questions the office is always responsive.

I fould Will on Angies List about 18 months ago when we unexpedly had a rental property vacated.  We are out of state and this was the first time we were faced with this situation.  Will stepped in right from the beginning, found  suitable tenants and had his maintenance crew make those small initial repairs that were needed.  Rent payments come every month, when maintenane issues come up they are handled professionally and are reasonably priced.  We were so pleased with the service that we decided to purchase additional properties in the area so they could be managed by Will and his team.  Will spent days showing me available properties, and when we settled on one he handled the negotiations and got us into escrow.  We closed on a property on in early November, 2013.  This was November and the holidays were coming so I expected the home to be vacant at least until the holidays were over.  We were completely floored when Will found a renter and they moved in Thanksgiving week.  These guys do a great job of taking care of us and our properties and the tenants.  We will continue to expand our holding in the area, due in large part to the services they're able to provide for us. 

This is the first time I have ever used a property management company, and they renewed one time, so I am happy. The price is average.

When I began searching for a property manager I interviewed several companies both large and small.
I came across Butler Property Company from a recommendation from a friend, and then found overwhelmingly positive reviews online.
Will Butler was quick to return my call, polite, informative, and he answered all of my endless questions.
They were not the cheapest company I interviewed, but after working with them for almost two years I can say first hand I have been beyond pleased with the staff, the tenants they placed, the speed at which my property was rented, and their attentiveness to my properties.
I have even hired them to represent me in the purchase of two additional properties.
They are as good at helping with sales as they are with the management. 

Long-distance landlords here, too far away to oversee our own property. Our rental property sat empty for months while we went through one after another big-name property management companies, each of which wanted a huge chunk of money made unreasonable demands for total makeovers. Within hours of signing with Butler, our house was on their website with excellent photographs. Inside of three weeks, we had tenants. Since the house is old, a few issues have cropped up, and every time Butler Property has handled them promptly and efficiently. When repairs were needed, they found us excellent repair companies at a good price. We are very happy with their services and hope to do business with them forever. Their property management is excellent; they are real advocates for tenants but also keep the owners' interests in mind. I feel that our property is in good hands with this company, and would not hesitate to recommend them over any other property management company in the area.

Went great

We had an excellent experience with Will. This was our first time investing in a rental property and he made the process extremely smooth and streamlined. Not just that, he went out of his way assisting with the mortgage process when we encountered some last minute unexpected hurdles in the process. They have been managing the same property we bought thru' them, for several months now and have done an excellent job. We are looking forward to buying more properties thru' them and also have them manage those. Highly recommend Will to anyone out there looking for property, they provide a complete management solution.