I called this morning (Monday) as we have a toilet stopped up. I told the young woman that we saw them on Angie's List and would like to have them come out and fix a toilet. She told me that they could not come out until a week from Thursday. Not THIS Thursday but NEXT Thursday. Her response was, "Yeah. We're real busy around here." I told her we could not wait that long and we were new to the area and asked if she could recommend someone else. She responded - in sing-song no less - "Sor-ry...we can't recommend anyone else". I got the impression that she found this pretty funny. Her attitude was 'It sucks to be you.' We just moved into a fixer-upper with plans to do extensive remodeling after the first of the year. If this is their attitude I don't think I'll be using them. Some of the other ratings on here claim to have received excellent customer service. Too bad I'm not one of them.
Description of Work: Poor customer service.
Rating Category
Rating out of 5
professionalism
2.0
martha B.
08/2015
5.0
plumbing
+ -1 more
.
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
$150
Jon L.
08/2015
5.0
plumbing
+ -1 more
unknown
Description of Work: These guys are great! Picked up a water heater I bought at Home Depot and installed it that day. Hauled away the old one. Home Depot quoted me almost $900 and wouldn't be until the next day. I will use these guys over and over!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
MK C.
05/2015
5.0
plumbing
+ -1 more
unknown
Description of Work: Mr. Malone and his 2 sons replaced all the supply piping to 2 bathrooms, the water heater, washroom, and the kitchen to a little pier and beam house in less than 4 hours. The other bid we considered was nearly $1200 more and the plumber said he needed 3 days. We are so pleased with Malone Plumbing. Would highly recommend them!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Amy H.
03/2015
5.0
plumbing
+ -1 more
Perfect. Could not have asked for a better job.
Description of Work: Installed pressure regulator, cold water line, sewer lines, primary drain, and fixed two leaks in my mobile home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$650
Jeff S.
03/2015
5.0
plumbing
+ -1 more
Malone plumbing has always provided me with great service, very professional
Description of Work: Hot water heater replacement on my residence . Also repaired some water lines on some rental property
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$175
Kim S.
02/2014
5.0
drain cleaning
+ -1 more
Thejob was hard due to deep sin he hd to put in but e handled it like a pro.
Description of Work: Istalled ew sink and faucet
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$220
Ben W.
05/2012
5.0
plumbing
+ -1 more
He was on time and priced his services reasonably. He is friendly, has a good work ethic and leaves the work area clean.
Description of Work: I have come to rely on Bynard Malone for all my plumbing repairs around the house. Over the past several years I have had him replace toilet tank and undersink shut off valves, install a couple of hot water heaters and circulating hot water pump, and most recently an undersink water filter.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Chris K.
03/2012
5.0
drain cleaning
+ -1 more
he was on time and he got it done with in one hour.
Description of Work: Was on time and installed my dish washer with in one hour.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$55
candice M.
02/2012
5.0
plumbing
+ -1 more
He is great. He is very knowledgable. He is friendly.
Description of Work: They did some plumbing work for me.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
ARTHUR L.
11/2011
1.0
drain cleaning
+ -1 more
see above
Description of Work: I left my number on three different occasions. Never heard from them. Very poor service, would never recommend.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
susan B.
07/2011
5.0
drain cleaning
+ -1 more
I have special needs due to hip and back problems. I cannot bend over and have a harder time straightening up. I called Malone Plumbing, told him what I needed and he said he needed a little time to think out how to work this special needs problem out. He came back within 2 weeks and installed a heavy duty hose and 3/4 turn faucet on both front and back for less than $150. Very reasonable and now I can turn on front and back hoses without any physical discomfort. For the winter I simply disconnect hoses using quick connects and cover the lower part of the faucet, something my hubby can do.
Description of Work: Asked to have outdoor faucet installed up higher on wall so I would not have to bend over to use spigot due to back/hip problems.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Lawrence L.
01/2011
5.0
water heater repair, drain cleaning
+ 0 more
i recommend him highly.
Description of Work: Mr. Malone replaced my water heater. He was prompt, courteous, did not leave a big mess. He also reseated one of the commodes, and he even cleaned under it while doing so.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$525
Maxie G.
09/2009
5.0
drain cleaning
+ -1 more
I called several plumbers about my stopped up sewer line,but everyone of them couldn't respond for at least a couple days. I became upset and started to dig the line up myself. While I was doing so, a friend drove by and saw me digging in my yard and stopped to ask what I was doing. After explaining my situation she called Malone Plumbing for me. He responded that same afternoon. I originaly wanted just an estimate, but was so happy with the price quoted I told him he had the job. He said he would get the job scheduled as soon has he could. A couple days had past and things were getting worse so I called him back at told him what was now happening he said he would check. I later went out on some business and returned home later that evening and to my surprise he was digging up the sewer line. I asked him if he had it on his schedule for today and he said he did not, but from the sound of things he needed to get on it now. That kind of concern by a home repair craftmen now days is far and few between, usually what you get from most home repair folks is, I'll get to it as soon as I can then you set and wait.
Description of Work: He had to dig up and replace about 30 feet of old clay sewer pipe that ran a long side a large tree that was blocked by roots from tree.
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Service Categories
Plumbing,
Drain Cleaning,
Water Heaters,
Drain Pipe Installation
FAQ
Malone Plumbing is currently rated 4.9 overall out of 5.
No, Malone Plumbing does not offer free project estimates.
No, Malone Plumbing does not offer eco-friendly accreditations.
No, Malone Plumbing does not offer a senior discount.
No, Malone Plumbing does not offer emergency services.