Trophy Roofing

I had hail damage in June 2018 and contacted Trophy Roofing to replace my roof in approximately 8/2018. Everything began turning sour when the first check was to be paid and my insurance company had not forwarded it to me yet, therefore I couldn't cut a check yet. I explained I would be more than happy to pay it as soon as I received it, but the insurance company has their schedule of releasing payments, and were evidently slower than the owner, Garrett wanted them to be. I received said check finally and issued a check to Garrett at Trophy Roofing. There had to be additional paperwork filed with my insurance company for an additional payment. The same thing occurred, a long wait, which I've been told is normal in these situations. I was not going to issue my check until I received the insurance check, but Garrett seemed very impatient and he began calling my insurance company, according to them, almost daily, wanting to know when the check was going to be issued. I received 2 calls from my insurance company, more or less, complaining that they had already on many occasions, explained to Garrett that they had a schedule of handling their claims and it was in process. They also explained that Garrett had not even submitted one form they needed to process said additional payment. I then called Garrett and told him about the additional paper work which he said he would submit. I then went on and asked that he “PLEASE” not continue calling my insurance company on a daily basis, as it was an embarrassment to me...to which he said “ I have every right to call your insurance company about the payments, as it is MY MONEY!” He also went on to explain that he had a huge amount of claims that he was owed (I believe he mentioned approximately $200,000.00) so he “would continue calling my insurance company if he felt like it.” There were other issues too...I had 5 new turbines installed. Four of them that were installed were aluminum silver and one was brown, which matched my roof. I called Garrett who came out to inspect them, and he asked if I didn't “just want to leave them!” I told him “No, my roof is brown and 4 silvers and one brown was not acceptable!” I then requested that the brown one was left, as it was factory brown metal which looked really nice. Garrett said “No, the brown would be replaced, that I didn't want it, because it would not last as long as the silver ones, and that he would paint the silver ones brown.” I thought that explanation was a bit ridiculous and knew it was easier to replace the brown and less expensive for Garrett, so that's what he did. I already had to many issues with him by this time. Then I walked my yard and to my horror, the crew smoked evidently one after another cigarette and I had hundreds of cigarette ends in my yard, which I had to pick up. There was also trash in some of my bushes/flowers which I called Garrett and he said he would take care of but I ended up picking up all the cigarette ends and the rest of the trash that was left. Then I had a contractor come to do some insulation. After he inspected my attic, he said...”Boy, the roofers sure used your attic for their trash!” I had no idea they actually had access to my attic, but the contractor explained how they did it. Shingle pieces, trash and nails/staples what have you. I wondered why pieces of shingles fell down on me when I pulled the attic opening down. Then my roof rippled. I called Garrett, he came out, inspected the attic, told me he “saw no issues and he would send his crew out to fix it.” Then he advised me to get a Structural Engineer report before he would repair the ripple. The Structural Engineer said he was not a roofer, but did know that when a new roof is put on a house that has an addition added to it, there are certain actions that needed to be done to prepare the roof before adding it. Thirty minutes after the Structural Engineer left, another roofer stopped by because he had seen the ripple. I told him it was a new roof, and asked him if there was any special treatments to be done before adding the new roof to an addition add-on and he said “Yes.” He also said the only way to really tell is to remove the shingles and inspect the job if the foundation is OK. The roof Trophy Roofing removed had been installed in 2011 dues to hail. The addition was added in the late 90's and there were no issues with the 2011 roof. I forwarded to Garrett the Structural Engineers foundation drawing that stated the foundation were fine and holding where the addition was added. Garrett would no accept this and told me he would have his own Structural Engineer come out and do his own report and that if the roof was caused by a foundation issues according to his Structural Eng. that I would pay for the report plus the repair. He then went on to report, that if I hire another roofing company to repair the roof, that his warranty would be null and void. Seems to me, it already was.