Benjamin Franklin Plumbing

Installer did an outstanding job but in my opinion the job's price was way too high.

Joe gave estimate of proper work to be done to correct French drain issue. Very knowledgeable

Prompt, professional

Excellent job, have called for other jobs since

Always great job. friendly techs

Always great job. friendly techs

Ben Franklin Plumbing was the third company I hired THIS WEEK FOR THE SAME JOB! The third time is definitely the charm, in my experience! Donâ t waste time and money on anyone else, LIKE I DID! They were the quickest to show up. Eric Burns was very professional, extremely knowledgeable, and more helpful to me than I ever expected! He explained everything in words I could comprehend. He did NOT charge me for unnecessary or unfinished work. After hundreds of dollars and lots of time wasted (on 3 different companies), Ben Franklinâ s customer service representative informed me that they did not currently have anyone available to service my call, but she offered me a â standby appointmentâ . I accepted the option because I was incredibly desperate! However, I did NOT expect anyone to actually show up! Thank you God for Ben Franklin and Eric Burns (the plumber that was dispatched to my house)! Within an hour of my call to them, Eric showed up and literally saved our home from being damaged beyond repair. We thought we had a simple toilet & bathtub clog. It turned out that the main sewer line was severely clogged and had already almost completely covered my backyard with FECES & URINE. These same sewer lines also connect to a popular local BBQ restaurant, that neighbors my property. Neither the restaurant owner nor I, had any knowledge that this was even happening. I was totally ripped off by the â so-called licensed plumbersâ that I hired this week! Iâ d be homeless, Ben Franklin didnâ t help me today! In less than 4 hours (on a very busy day), Eric Burns was dispatched to my house, assed the issue, diagnosed the problem, fixed it, and here is the best partâ ¦Eric even spoke to the water company in my county, because the clog in the sewer main line was the cause of my toilets and tubs backing up. It was also the cause of all the waste filling up my yard and the restaurants patio area. He handled everything and was happy to do it! Thank you so much Eric! We are without a doubt loyal and lifelong customers! I will ALWAYS refer Ben Franklin Plumbing anytime someone I know needs a plumber! Itâ s the easiest choice to make, really!!!

Friendly prompt service

They showed up within 1.5 hours of my call and did a good job.

It turned out to be more difficult than expected but he persevered and did an excellent job.

Na

A little high priced for a toilet repair. The stopper was not fitting on the seal when you flushed causing it to run constantly. $395 was a pretty high in my opinion for a $20 toilet kit. We should have done that ourselves. Water Heater did have problems and we were happy to get a new one and have installed. There again, paid a high price for water heater.

Rudy replaced the drain pvc pipes under my kitchen sink - as I had asked. He arrived within the time promised. He was knowledgeable of the work, explained it all. He was friendly and completed the job in less time than I thought that it would take. He wore shoe coverings and cleaned up around the kitchen cabinets when he was done. He was COVID conscience - wore a mask and social distanced.

On time and explains each procedure being done. Very courteous!

Na

Was extremely happy with the two man team who came to fix my kitchen faucet: Miles Hummer and Nick Riley. They each worked very hard and were able to replace needed parts and finish the work terrifically!!

Service tech was very professional and answered all my questions.

Much better than Mr. Roter Rooter.

They do a good job.

Fast and clean, professional. Good folks.

The service is good. The price was nearly $400 to replace two small valves under a sink.

Very friendly and knowledgeable.

Awesome

Eric did a great job of explaining why I was having the problem and used the optical probe to show me what the issue was. He also made several recommendations on how to prevent the issue from happening again. The techs from Benjamin Franklin have always done a great job and taken the time to educate me. Super performance by a great company.

I thought they did an excellent job but weâ  re too expensive, however the guarantee helped a little.