USA-HVAC
About us
Heating and Air, Ventilation Contractors
Business highlights
Emergency services offered
32 years of experience
Services we offer
COMMERCIAL HVAC UP TO 25 TONS. AIR PURIFICATION, COMPLETE RESIDENTIAL HVAC SERVICE AND INSTALLATION
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.113 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 62% | ||
| 15% | ||
| 0% | ||
| 15% | ||
| 8% |
Showing 1-13 of 13 reviews
Denise A.
Jun 2015
unknown
Randi R.
Mar 2015
unknown
Kevin S.
Jan 2015
We needed a complete home A/C install. Katy West Air stayed within the quoted price and did an excellent job. We are very happy with the work done.
Edwin G.
Jan 2015
I used the tune up service a couple of opportunities before and last time the technician that they sent last, called me to schedule an appointment for my upcoming maintenance, I called the company and it turned out that the technician that they sent was unlicensed!!!! I gave Mr Lawrence (the owner) SEVERAL opportunities to come to my house and check that nothing wrong was done in my system and basically to regain the trust in the company! Mr Lawrence cared less about that and never came and has not attempted to contact me, very disappointed I won't use them ever again.
Response from USA-HVAC
"I think you need to re-check your facts. The ONLY person that is licensed in an HVAC company is generally the OWNER and NOT the TECHNICIAN. The Technician that went out to your home is CERTIFIED as a NATE CERTIFIED TECHNICIAN, one of the highest certifications in HVAC. I informed you that HE IS UNLICENSED AND UNINSURED AS A COMPANY when he was terminated for unrelated matters, and proceeded to call (YOU) previous customers to solicit them for work. When you called me I told you this for YOUR PROTECTION, as he was no longer a part of my company. Furthermore, I told you that I would have been happy to recheck the inspection as a courtesy when I was in the area, although there was no need to do so, and YOU EVEN VERIFIED that the furnace was working fine. I did place a couple of phone calls to you when I was in the area, but I never heard back from you. Although I can appreciate your concerns, they go unsubstantiated. There is no basis for such a rating. I think you need to contact TDLR to verify your accusations. I work diligently with TDLR to keep unlicensed and uninsured individuals from preying on the general public, and I do not appreciate your false allegations toward my company."
Ron V.
Jan 2015
The technician, Mr. Lareau, was an extremely knowledgeable gentleman and seemed to know and understand his craft very well. He gave me some good advice and tried to explain much of what he was doing.
I'm very satisfied with his service.Response from USA-HVAC
"Thank you very much for your business. If you feel you want or need anything in the future, please feel free to call me personally."
Gail J.
Jan 2015
unknown
Karen M.
Dec 2014
Came to home on scheduled day. Called to inform homeowner of traffic delays due to accident. Performed check of heating unit in a professional manner.
Martha P.
Dec 2014
unknown
Response from USA-HVAC
"I apologize.Do you have an invoice number so that I may track whom it was that went out to your house? I do not have any individuals that work for the company that I would consider to be "young". This is very much out of character of the people that work for this company. What date did this occur on? Please allow me to make up whatever service was rendered at your home. I am the license holder, and if need be, I will come out personally. You may also call me at 281-855-4939. Laurence Lareau"
Edwin G.
Jul 2014
I like it.
Response from USA-HVAC
"Thank you very much for choosing Katy-West Houston Air as your service provider. I want you to know that you are important to us, and that we would like to keep you as a customer.Your complete satisfaction is my goal. If you have any problems or concerns, I would like to know about it. If you have a suggestion you feel might improve our company, let us know. Your input is greatly appreciated. Remember, occasionally technicians do make mistakes, sometimes their professionalism is not at their best after running many calls and enduring long hours. It is not our position for our technicians to be rude or misleading in any way. Any company can make an honest mistake, but it is what they do about it that makes the difference. We always strive to make things right by you. That is our promise. Laurence Lareau - Owner 281-855-4939"
Bibi M.
Jun 2014
Everything went very well. I was very surprised at how affordable my new unit was. Very honest and very passionate about what they do. Service guy showed up just as the owner Laurence stated. I loved the service, I'm happy with my new unit and I will definitely recommend them to everyone I know.
Response from USA-HVAC
"Thank you for your business. We always strive to provide good service at a reasonable cost. Call me if you ever have a problem."
Teresa C.
Aug 2013
I called Katy West Houston Air when my A/C quit cooling. A friend of mine referred me to them, because that was who he used and he seemed happy with them. When the technician came out, I thought he looked familiar. We started talking and then I realized he was the same guy that fixed my parents A/C system a few years ago. My parents were happy with the work he did for them and their unit has had no further problems since they had their's fixed.
I was pretty bummed out when I found out that my compressor had failed. The outside unit was filthy. I figured I was going to have to buy a new A/C. The technician told me that although the unit was several years old that the compressor was probably still under warranty. He made a phone call, and sure enough it was under warranty. Another guy picked up and brought the compressor and installed it. They also changed the capacitor and some relay they say may have contributed to the failure. After the compressor was installed the technician came back, cleaned the unit outside and topped off the freon. He checked everything in my attic and said we should be good to go. After talking to a couple of people at work, they said that sounded like a deal. Ironicly enough I found a renewal notice in my e-mail. I renewed just in case I have any other problems and looked the company up. I read the other review, and I can honestly say I have never had that experience with this company. They were fair and honest with my parents and very honest and fair with me. I can admit that I did not remember the name of the company at first, but I am glad I was put back in contact with them. The technician gave me a sticker this time inside my breaker box by the unit so I have their phone number if I need it.
I was pretty bummed out when I found out that my compressor had failed. The outside unit was filthy. I figured I was going to have to buy a new A/C. The technician told me that although the unit was several years old that the compressor was probably still under warranty. He made a phone call, and sure enough it was under warranty. Another guy picked up and brought the compressor and installed it. They also changed the capacitor and some relay they say may have contributed to the failure. After the compressor was installed the technician came back, cleaned the unit outside and topped off the freon. He checked everything in my attic and said we should be good to go. After talking to a couple of people at work, they said that sounded like a deal. Ironicly enough I found a renewal notice in my e-mail. I renewed just in case I have any other problems and looked the company up. I read the other review, and I can honestly say I have never had that experience with this company. They were fair and honest with my parents and very honest and fair with me. I can admit that I did not remember the name of the company at first, but I am glad I was put back in contact with them. The technician gave me a sticker this time inside my breaker box by the unit so I have their phone number if I need it.
LARRY L.
Jul 2011
Our 3-ton, 4-1/2 year old home air conditioner began letting the house temperature rise several degrees above setpoint. On May 7, 2011 we called Katy-West Houston; they sent a technician who added R22 refrigerant and charged us $250 (he did not use a scales but charged us $40/pound for his estimated amount). After a couple of weeks the A/C started falling behind again, and we called. On May 27 a different technician came, said we had a bad leak and it was illegal to put in more R22, and he would order a replacement evaporator coil on warranty. We did not want to destroy the compressor, so we were without air conditioning in a record-breaking Houston heat wave until June! On the morning of June 1, he called and asked "are you willing to pay $1200?"--of course I said yes (after 5 days without A/C). They sent a man to install the coil, and while he was installing it he mentioned that it was his first day with the company. I asked him if he was going to replace the refrigerant filter (something that should be done when totally emptying and opening the system), and he then had the second technician deliver one. The next day, the A/C began falling behind on temperature again--the second technician came out, and found that the coil installer didn't properly tighten the refrigerant tubing, so we had lost much of it again. He did not come back to refill the system with refrigerant until June 6, and when he came he did not tell anyone in the home that he was here and did it. While he was here on an earlier visit, he brought his teenage son (not an employee), who came into our home with him and placed his open sweaty hand on our highly textured soft-white non-gloss interior wall. When I called them as the days went by, they said that they were too busy dealing with other "emergency calls". What about our emergency? We are in our mid-sixties, and too much heat and humidity are dangerous for us. I will never call them for service again.
Response from USA-HVAC
"Any complaints called in are directed to me, the owner.This customer never called into the company to complain about such services, which is a standard procedure whenever there is a problem with any company, regardless of who they are.. Any company can have a technician or installer at a home that makes a mistake, as humans, we are not perfect. If Mr. Lyons had contacted me I would have certainly made an adjustment to his account. When I find out about a bad review three years later, by randomly looking at our reviews, then the complaint was directed to the wrong party. Three years later, I still fully intend to contact [member name removed] in an effort to straighten this out. It's not a matter of the mistakes a company makes, it's what the company does about it to straighten things out."
Teresa C.
Apr 2009
The air conditioner was not cooling at my parents house. They had another A/C guy look at it and they were told they needed a new unit. They called me and asked me if I knew anyone in the A/C business since they needed a new unit. A friend refered me to Katy-West Houston Air. When the technician came out, within minutes he told me the compressor was fine, that appearently a power surge had shorted the capacitor. He replaced the capacitor and the unit started right up. Once he got the unit running, he shut it off, took a hose and rinsed the dirt from the A/C unit. He put guages on it and checked the freon. He went into the attic and checked the drains and ducts. He seemed to check everything pretty accurately and was done within about an hour. I think the technician was very honest and went well out of his way to help. We were very satisfied and will use them again.
Licensing
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FAQ
USA-HVAC is currently rated 4.1 overall out of 5.
USA-HVAC accepts the following forms of payment: CreditCard
No, USA-HVAC does not offer free project estimates.
No, USA-HVAC does not offer eco-friendly accreditations.
No, USA-HVAC does not offer a senior discount.
Yes, USA-HVAC offers emergency services.
No, USA-HVAC does not offer warranties.