Founded 1979 • With Angi since August 2004
Service Provider ResponseThank you for your comments,we value your feedback.The twice yearly service is great in preventing major breakdowns. It also gives you piece of mind in knowing your system is performing as it should. We strive to provide professional,competent service in all respect to our clients at the most economical cost. We assure you we will continue in our efforts to be the best HVAC company in Texas and would like to thank for allowing us to look after all your Cooling,Heating & Electrical needs
Service Provider ResponseWe want to take this opportunity to thank you for allowing Doctor Cool & Professor Heat to take care of all your air-conditioning and heating needs. As a valued customer we really appreciate your business and we look forward to many years of serving your home comfort needs. We are certainly glad that our technician could be of assistance in finding the leak for you which we usually charge $120 for, but as a valued (Cool Club) customer the technician never charged anything. The reason for this is the leak was found during his visual inspection instead of having to use his electronic leak detector. He also found the blower motor bearings where bad. Our “Quote the price first policy” gave Member the options to look elsewhere rather than just doing the needed repairs and presenting the bill. We appreciate the review as we are always striving for excellence and ways to improve customer service.
Service Provider ResponseWe want to take this opportunity to thank you for allowing Doctor Cool & Professor Heat to take care of all your air-conditioning and heating needs. As a valued customer we really appreciate your business. Thank you for your kind remarks and trust. It's a pleasure working with you and we look forward to many years of serving your home comfort needs.
Service Provider ResponseWe appreciate the review and feedback. We did not perform service for this member. WE DID A FREE ESTIMATE. There was no work completed. The free estimate was in February 2012 and the review was only posted in late September, early October.Seven and a half months later. Regarding the Trane brand Heat Pump: Our companys tag line (one of many) is "We sell the best and service the rest" A heat pump is a very technically sophisticated, highly engineered product. Our 55 year experience tells us to stick with the most reliable. We never demand our customers to take our recommendations but we feel a responsibility to give them our best when we do our free consultative selling process.Our written records show we gave two different estimated prices for two different recommended Trane models. These include replacing all duct work and moving the equipment from a moldy, smelly closet to the very low overhead attic. One was $11,521.00 and the other was $12,633.00 We did not quote $16,000.00 "There is no right way to do the wrong thing" Another Doctor Cool tag line. I would think the best thing would be to say nothing about other comments.
Service Provider ResponseWe are certainly glad that our technician could be of assistance in finding the leak for you. Our “Quote the price first policy” gave Member the options to look elsewhere rather than just doing the needed repairs and presenting the bill. As we researched the service call we did find the technician over quoted by two hundred Dollars. We have instructed him on the correct way to follow the pricing guide. Our repairs are guaranteed on parts and labor for at least one year and up to four years. Our response time and commitment show our dedication to customer service and satisfaction. Our prices reflect the cost of that service and a profit of 10%. We service, repair and install 5,400 customers’ homes and businesses every year since 1979. We sincerely hope that the repairs that have been made to this member’s AC unit last for many years. If you have any further queries please don’t hesitate to contact us
Service Provider ResponseWe want to take this opportunity to thank you for allowing Doctor Cool & Professor Heat to take care of your air-conditioning and heating needs. As our most valued customer we really appreciate your review.
Service Provider ResponseWe are disappointed that we did not met your expectations. Yes, we had a difficult time locating your filters and UV replacement bulb. We deal with all the major HVAC distributors in Houston and our distributors were not familiar with these products. Just as you did, we located your products through the internet. Since we did not have a relationship with these suppliers, they priced the products at a retail level. We quoted a price that included our standard mark-up, shipping, and a technician delivering and installing the products. There is a cost associated with these services that you are not taking into account in your price comparison. We do not want to lose you as a customer and if you contact us, we will make every effort to rebuild your trust in our company. We really try to be the best HVAC experience available.
Doctor Cool & Professor Heat is currently rated 4.3 overall out of 5.
Doctor Cool & Professor Heat is open:
Monday: 7:30 AM - 5:00 PM
Tuesday: 7:30 AM - 5:00 PM
Wednesday: 7:30 AM - 5:00 PM
Thursday: 7:30 AM - 5:00 PM
Friday: 7:30 AM - 5:00 PM
Saturday: 7:30 AM - 3:00 PM
Doctor Cool & Professor Heat accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover, Financing Available
Yes, Doctor Cool & Professor Heat offers free project estimates.
Yes, Doctor Cool & Professor Heat offers eco-friendly accreditations.
No, Doctor Cool & Professor Heat does not offer a senior discount.
Yes, Doctor Cool & Professor Heat offers emergency services.
Yes, Doctor Cool & Professor Heat offers warranties.
Doctor Cool & Professor Heat offers the following services: Air Conditioning and Heating Installs,Air Conditioning and Heating Repairs,Air Conditioning and Heating Replacement,Home Energy Audits,Duct Leakage Testing,Air Flow Balancing,Zoning Specialist,Indoor Air Quality Specialist,Whole Home Dehumidification,Ultra Violet Germicide Installation,System Performance Evaluation,Heat Max Calculations,Cool Max Calculations,Blown in Insulation,Blower Door Testing Whole House Infiltration Test,Manual J Heat Load Calulations,ACCU Balance Flow Hoods,Technicians NA
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