Custom Pools By Reynolds

We were greeted with a lengthy pool service history about how much the owner know and does. we met about a pool design, agreement made and selections made. We started the build on the pool, where 1 man came, marked, dug and moved dirt with one machine. We originally discussed our soil situation where it was agreed that Reynold's would take a soil sample and confirm a process to insure stabilization to help prevent cracking along with a double rebar mat. The soil sample never happened. Once the hole was dug, the rebar crew came out to start tying steel, while a young employee also start running the plumbing. I knew he was new, because of the way he was running the line. Instead of using the shovel to move dirt lower, he would use elbows to maneuver around things making the plumbing flow more extreme than easy. The lights were installed very poorly in position, which showed up up after plaster. At this point, no one from Reynolds had contacted me nor did representative come to approve any of the work at this point. The gunite crew show up doing their job, which took the day and were proficient. The tile, coping and water fall were installed, providing a nice clean neat job. At this point, still no one had been on location to see job. During this plumbing, pump and electrical was being run. I noticed one day late that they were putting electrical in the ground with direct burial wire. I specifically asked for conduit, which had to be corrected at a later date. Next came the plaster where the guys showed up and started their job. Once complete and starting to clean up, they were washing plaster and putting it on my existing yard where we were told they would be self contained and they would pump into barrels and this would not be put on the ground surface. We had to stop this and get them to clean and put into barrels on their on their crew truck. STILL NO ONE form Reynolds on site. That afternoon, we started filling pool, where finally a representative from Reynolds showed up to collect last check. They did a walk around, and within 10 minutes left location. Once pool settled and we turned power on, we kept tripping breakers in the main panel. Hiring an electrician, we found that other breakers in the box had been loosend, the pool breaker was tightened half way, breaker was getting hot and making the pool trip. The decking was the next task, were a flower bed was formed up with a 2" pvc pipe going from the bed under the deck. I told the employee running the plumbing that this would not work because of our ground and type of select fill Reynolds was using. He was told it would swell and make would crack the deck. Nothing was done, pipe was left there. We now had to remove dirt out of yard where we had to wait for backhoe operator to get back from an oilfield job. I was told the budget $ for this process and found a local operator to bring trucks and tractor to remove the dug dirt and install the "fill dirt for the decking and back fill around pool. This last job was scheduled with Reynolds by Operator, where the Reynolds employee showed up late and was supposedly sick. I had to stay on site to oversee loading, hauling and back fill of job. I had to go to my personal job for 2 1/2 hours to check on my customer and gave specific instructions to Reynold's employee on what to do with backfill. When I returned the employed had left. At this time is was 2:00 pm. I continued moving dirt with the operator, and shoveling and raking dirt by hand around the perimeter of pool. Once this was complete I made a phone call to the owner of company and he had "ZERO" concern for how the job was or was completed. The only thing he saw was a the site, a signed contract, draws made and numerous texts from myself about my concerns for the pool, which were never seen. Getting through this we paid for the flagstone coping to be sealed, which was paid for up front. The application was poor and the entire coping bubbled up. They came out twice to strip sealer and reapply, where the 3rd time they just stripped it and left it off. We had plaster issues, where we had big white spots within the blue color. Some were 12"-14" in diameter. We had to do an acid bath on the pool for several days, within the first month of pool operation. Almost immediately the back side of the water fall had leaking water, which was addressed 3 years later. Also, immediately, where the pvc pipe was inserted from the flower bed, the decking started to crack right down the top center of this pipe, because the "select fill" used began to swell from the water seeping around that pvc pipe. This was discussed from the beginning, but Reynolds knows best from his years of experience. Fixing the coping sealer 3 times, the water fall 3 years later, hiring an electrician to come fix an electrical problem, having to oversee some of the steps because of NO representation, Pool lighting being recessed deeper than gunite wall surface, plaster color issues, type of select fill used without seeing it, having to find local people to complete job for Reynolds, we still have a pool. Reynolds addressed cracking around a skimmer drain that was reported the same time as the deck cracking. This problem was addressed 2 years later, but still refuses to address decking. Today, 3 years later, they refuse to address this major issue.

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My husband is not pleased.  I guess there were certain things that we didn't care with the way they handle as far as pride in their work I guess.  He dealt with me through emails but I wasn't there and my husband is and they didn't coordinate with him as to what is going on.  I wish that would have been handled a little better.  Other than that, I love my pool.  I like what it is like and the design.  We were happy but after that we weren't very happy with them.