METROPLEX HOMES

Description of Work: Leasing agency

Description of Work: Management of Property (Real Estate Rental)

Description of Work: They were supposed to mange my rental property!

Description of Work: Metroplex Homes was under contract to perform property management service for my rental property. I live out-of-state and wanted to find a company willing to make in-person inspections if and when necessary at the property. My initial dissatisfaction started shortly after the contract was signed, my phone calls and emails went unanswered. It took on average two attemps before receiving a response from Metroplex Homes. Prior agreed terms stated in communications/contract were not fulfilled; including quarterly walk-through of property, follow-up with tenants on any damages and overall a more hands-on approach to managing the property. Damage to the property was not documented properly and/or billed for work that was not completed. Their due diligence was extremely lacking. New tenants moved in with the property not in a move-in ready state. My neighbors had to assist with trash removal (on my request) from previous tenants in order to meet move-in date for the new tenants. Per rental contract, no removal fee or accurate damage charges were billed to previous tenants. Pictures taken of bathroom counter with heat damage from a curling iron was not documented by Metroplex Homes. I was told that "unless I could prove it was damaged my the tenant or the counter completely replaced" they were not going to charge the tenant for any such damage to the property. I was at a loss for words, considering the counters were completely free of damage on the tenants moving-in. This example alone demonstrated how unprepared they are, if they had done an initial walk-thru they would have noted any such damage prior. Billed for cleaning service that was not performed, pictures taken after tenants moved out showed mildew in bathroom shower after the cleaners had already finished cleaning. No follow-through form Metroplex Homes during move-in or move-out. They did nothing to protect the owner, very unprofessional in communication both over the phone and in email communications. Extremely disrespectful and communicated like a bully over the phone and in email. Turns out they had no customer service toward tenants or owners alike. I had to finally take over the management on my own. The tenants had complaints about Metroplex Homes level of service, their phone calls went unanswered. I can't stress enough about the lack of attention to details, customer service, professionalism and I highly discourage anyone from using their services. I am on Angie's list now in order to find a professional to complete the "repair" work they billed me for that was never completed. I have just incurred additional charges of $300 for work they billed and claimed was completed.