Founded 2007 • With Angi since June 2008
Leak Geeks Plumbing is a full service plumbing company. Specialties in residential repairs, installation, remodels and lite commercial . Leak Geeks Plumbing exists to deliver top quality, fast plumbing service by highly-trained professionals to home and business owners in the Dallas/Fort Worth metroplex. We want to be your plumber for life!
FAMILY OWNED AND OPERATED. LICENSE #M-20731.
Verified Reviews
Showing 1-25 of 31 reviews
Billy B.
04/14/2020
We had a clogged kitchen sink which I tried to resolve myself with every home remedy from plunger, chemicals solutions, and a manual rotor rooter. Well, after two hours of failure I decided to call in a professional. My first call from memory was to contact Rotor Rooter since I knew the problem was originating in the sewer line. They should up with a two man team and provided an outrageous quote. I quickly, but politely declined their services. I became concerned with any other quotes from local plumbers because my family and I haven't worked in a month due to the COVID-19 pandemic so our budget limiteds for home repairs. My next call was to Leak Geek Plumbing in Keller, TX. A sweet lady name Christy took my call and was very polite with setting up the appointment. After explaining my plumbing issues, she connected me to the owner (Tony). We discussed some potential remedies and cost, and he understood how the nation was being impacted with a lot businesses being shutdown due to pandemic. He offer his team's services and provided a quote that was more than reasonable. He sent out a serviceman named Brad who resembled the same type of professional courtesy. Brad was very diligent and thorough with his service recommendation. In addition, I was relieved to see that the company provided their staff with all of the necessary PPE equipment to keep every safe from the virus. They have gained a customer for life regarding any plumbing services in the future. A "BIG" thank you from the Bolin Family!
Description of Work
Plumbing - Kitchen Sink Clogged
Category
plumbing, drain cleaning
Corrie D.
07/13/2017
Robert K.
07/04/2017
David P.
05/04/2017
Called them to come fix a plugged up kitchen sink. They came out very promptly, and set a big book, the size of the new york phone book, on the sink, and showed me the price in the book. $250 as best I can remember. When I balked, we negotiated a lower rate. I don't know if thats a sales tactic or what. Never had another plumber show me their book price. Anyway, they quickly performed the service and got the sink back in working condition. I would use them again, knowing we're gonna have to do some negotiating. Took 30 minutes total. Good job guys!
Description of Work
Kitchen Sink Plugged Up.
Category
plumbing, drain cleaning
Kimberly F.
02/14/2017
Leak Geeks were prompt, professional and very friendly! The price was extremely reasonable and I will definitely have them back to do further repairs on my home. I highly recommend Leak Geeks!
Description of Work
I had leaks in both bathroom sinks. Plumbing needed to be replaced under both sinks, a new sink installed and new faucets for both bathrooms. This undertaking was too big for me to handle.
Category
plumbing
Scott K.
09/04/2015
They arrived on time, conscientious about minimizing damage to walls, cabinets and flooring, got right to work. Thoroughly explained what they were going to do, got it done on schedule, and cleaned up. Very neat, nice and professional.
Description of Work
Isolated and rerouted a leaking pipe.
Category
plumbing
James S.
09/03/2015
Over several weeks the water flow from my kitchen faucet had become slower and slower. I took off the supply lines and found small pieces of black plastic so I figured a valve gasket was coming apart. Any time I have tried to do a plumbing repair myself it has become an unpleasant event. I had used Leek Geeks one time a couple years ago with good results so I decided to call them for this repair. Carol, in the office, handled my call and said all the techs had already been dispatched but she would send someone my way as soon as she could. She was very personable and obviously interested in helping me with of my problem. Soon after, she called to say ?Steve? was finishing up another call and would then be headed my way. Steve arrived within a short time and came to the door looking very neat and clean. (One would never know he had already handled a previous repair.) Also, he came to my door with his tools ? he was not going to waste time running out to his truck. He immediately got to work and was finished much quicker than I anticipated. He had replaced both supply line valves (angle stops) and also cleaned out all the debris he could find in my faucet. In no way did Steve fit the image of the prototypical plumber we see on TV and in cartoons. I was very impressed with him and with the service of Leak Geeks. I will definitely use them for any future plumbing needs I may have.
Description of Work
Replaced the hot and the cold angle stops under my kitchen sink.
Category
plumbing
Debbie K.
07/11/2015
David M.
02/16/2015
Jim B.
11/23/2014
We recently used Leak Geeks Plumbing for a plumbing problem with clogged toilets and showers. Steve, the plumber who arrived to do the work, was friendly and knowledgeable. He took time to listen to our concerns and made us feel confident we chose the right company. We also felt comfortable having him in my home as well (which isn't always the case with repairmen). Best of all, the price of the service was very fair. I would gladly recommend them to anyone in need of plumbing repair.
Description of Work
Clogged toilets and showers
Category
plumbing, drain cleaning
Sue P.
10/29/2014
We had been told by another plumbing company that the only way to fix the hot water faucet on a bathtub was to remove a tile surround on front of tub. Instead I read the reviews on Angie's List and selected Leak Geek. The quality of the work done was well worth the price. It was also much less than removing tile. I will use Leak Geek again because of their knowledge and the quality of their work.
Description of Work
Fixed a bathtub faucet
Category
plumbing
Kristen C.
02/07/2014
Kevin G.
02/01/2014
There was an unforecasted hard freeze in the DFW area and my wife and I were out of town on a 2 week trip overseas. Once we saw that the weather back home had turned horrid, we phoned the city and they were kind enough to shut off the water. But the water already in the pipes froze at some point and caused an and quot;Land quot; shaped copper pipe joint in the ceiling to fail. We could not turn the water back on until we fixed the broken pipe. Of course, there were thousands of others across the Metroplex having similar problems. I checked Angies List and found Leak Geaks. They were able to get someone to my house the next day. He quickly isolated the problem and quoted a staggering $950 to fix what he told me would take 30 minutes and minimal parts to fix. I was outraged on the inside at what seemed to me to be gouging but I approved the repair because we really didn't have much choice. In the end, the insurance company paid it, which I suspect that tradesmen know when they are doing and quot;disasterand quot; repairs like this. But outrageous pricing for such repairs is one reason why insurance costs go up, up and up. To the extent that we homeowners sit still for this, then we deserve the higher premiums that inevitably result. He finished the work and was there a total of 90 minutes. He was professional in demeanor, polite, cleaned up any mess that we could see and stayed focused on his work. The negative components of my rating have totally to do with the price charged. Had their pricing made sense (e.g. reasonable rate for the time spent), they would be our regular plumbers because their work was good. But I believe they engaged in price gouging so I won't use these guys again. We've since used Angie's List to find another good local regular plumber.
Description of Work
Replaced a 2" pipe junction in the water pipes in the attic which had failed
Category
plumbing
Service Provider Response
[member name removed], We looked up your invoice that was done on February 7, 2011 not 2013. You had a freeze break that we diagnosed and fixed, when we were done we discovered you had ANOTHER freeze break and fixed it at a discounted rate. Our business is to help our customers fix their plumbing problems. At the same time we provide a service. We wear shoe booties, we clean up our mess when we leave, we wear uniforms, insured, Licensed Plumbers, and have clean trucks. Since you are an Angie's List member I would gather that those things are important to you and a priority. We are not Bubba's plumbing! You gave us a poor rating on professionalism but in your own words said "he was professional in demeanor, polite, cleaned up any mess that we could see and stayed focused on his work". If that was not worthy of an "A" I would like to know what else we could have done? Our pricing is based on our costs of doing business. If you were not satisfied with the quote you have the opportunity to deny service before we start and get other estimates. One thing is for sure that profit gouging is not our business. We make a fair wage and only hire professional plumbers who care about what they do and our customer. Sincerely, Tony & Christie Herman OwnersCecil H.
06/25/2013
They came out as soon as we called them and turned our water back on. They went over our water system and reviewed it for us at a minimum rate of $60. They did it all in one day. They were clean and did a good job. We have been very pleased both times we've used them.
Description of Work
We used Leak Geeks Plumbing the first day we moved into the city of Fort Worth to turn on our hot water. We had them come back later and take out the two commodes and put in two new commodes.
Category
plumbing
Debi D.
06/07/2013
On June 4 we discovered that our hot water pressure was low. We tried flushing the tank, but that didn't help, so we called Leak Geeks and got an appointment for the next morning between 10 and 12 am. Michael arrived a little after 10 and spent quite a while with us talking about our hot water problems. In his opinion, our 8 year old water heater was having ball float problems in the inlet or outlet due to scale or corrosion. We discussed possible solutions, including the pros and cons of tank vs. tankless water heaters. We decided on a new tank, which he promptly installed since he had one in his truck (which is large and contains lots of parts). Installation took about 1.5 hours. We signed up for the monthly service contract ($12.95 / month) in order to save 10% (which more than covered the price of the service contract). We now have lots of hot water and are very happy with the service and the result. Not only would I use this company again, I would also recommend them to others.
Description of Work
Installed a new Rheem model 22V50PROF 50 gallon gas water heater.
Category
plumbing, water heater repair
June A.
04/01/2013
I called Leak Geeks as I had a broken faucet handle. They came out and advised me that they could still order the parts for the hardware I had and rebuild the handles. I authorized the order. They called me on a Wednesday when the parts came in and I scheduled the work for the following Monday as my girls were home from college for Spring Break. On Thursday, my oldest daughter called me and said she had noticed water running down the outside of the hot water heater in the garage. She said the catch tray below the unit was catching the water so far. I was in Denton looking at apartments with another daughter. I told Sophie (my oldest daughter) to call Leak Geeks and explain the situation. They came right out, inspected the unit (10 years old), turned off the water from the hot water heater and called me to say it needed to be replaced. As long as they were there, they fixed the bathroom faucet. He did not have a large enough replacement unit on his truck, as I have a 75 gallon water heater (with 3 daughters, we can still run out of hot water). They ordered the unit and said it would be in on Monday. We would be without hot water for the weekend (again with 3 daughters, that takes on a whole new meaning). Saturday morning they called and said the unit was in and they would be right over. They replaced the unit, added a larger drip tray, insulation on the pipes to the unit. Having had hot water heaters flood other homes, they were lifesavers!!!
Description of Work
Ordered parts and rebuilt broken hot and cold faucet handles on a bathroom sink. Replaced hot water heater.
Category
plumbing, water heater repair
Ken Y.
02/13/2013
The guy who came out told me I was going to need a new regulator on the line; which carried a pretty high cost, plus labor. While he was there I asked him how much it would cost to repair a dripping kitchen faucet problem I had. The prices he gave me were ridiculous so I did not do anything more with him. It turns out I did not need the regulator and I got both of my issues resolved in other ways. I did not have a very good experience with this guy although he did a good job of being on time for the appointment. He was good, but I think he was trying to oversell.
Description of Work
I had a gas leak coming from my hot water heater and I used Leak Geeks Plumbing to assess the problem.
Category
plumbing
Service Provider Response
[member name removed], I would like to apologize we couldn't accommodate your needs. I would first like to say thank you for the compliment on our service technician being on time for the appointment, and being good. We are a local family owned business that strives to deliver the highest quality customer service of any plumbing company, the last thing we want is an unhappy customer. Secondly, rest assured our Licensed Plumbers are not commission based so there was no ill intent on trying to up sell you. Third, I am not familiar with a regulator on a water heater so I pulled the copy of the written estimate that our licensed technician gave you on 9-5-12. We gave you a price to replace the pilot assembly that was leaking natural gas (not a regulator), along with a separate price to replace the entire water heater. Due to the age of your water heater and the average life expectancy of a tank style water heater being 7-9 years, it is our company policy to give a replacement quote along with a repair quote to help our customers make an educated decision on which direction to go. Any customer would not be happy to pay for a repair on a water heater that has past its life expectancy, then turn right around and have to replace the entire water heater due to an age related failure. At least by giving this information to each customer before we make any repairs / replacements, our customer has a better understanding of the entire situation. The other price that was written on the estimate sheet was for the necessary repair of your dripping kitchen faucet. A price was quoted to replace the cartridges, again I don't know of anything that could have been done differently in this situation. All of our prices are listed in our catalog, and all prices are presented to each customer before any work is performed so you will know the exact cost of the repair no matter how long the repair takes. This is the "no surprise" way of doing business. With this system, our clients now get what they truly want, “The cost before the work is performed.” Nor do you pay extra if our technician takes longer than the average amount of time required performing the work. By removing the unknown of how much the job is going to cost, we believe you are better able to make the decision of whether or not to have the work done. Lastly you noted that you got both of your issues resolved in other ways... I hope for the safety of you and your home along with the safety of your surrounding neighbor's families and homes that you hired a professional Licensed Plumber to make the necessary repairs to your natural gas line. Natural gas can be very dangerous if proper materials are not used or if materials are installed incorrectly. Again I apologize that we could not help you at this time, but please feel free to contact us in the future if the need for a plumber should arise. We would like the opportunity to serve you again and change your thoughts about our company and the way we do business.Jon W.
10/09/2012
Billy W.
10/01/2012
I called Leak Geeks to locate a leak in my front yard. They were in the area and were able to come over right away. We were led to believe it was a big task when the service technician gave us an estimate of $592. We agreed to the price because we felt we were between a rock and a hard spot - it was Friday and we didn't want the leak to continue through the weekend. It took him 1.5 hours to dig up the small area, find the leak in my 3/4and quot; PVC water main and fix it and 30 minutes to wait for the area to dry up. (He ate lunch in his truck during this wait time.) He still charged the $592 plus a $29 and quot;Service Call Chargeand quot; for a total of $621 - that's like $300 per hour, including his lunch break. Oh, he had to use some PVC glue to glue the open joint, but no other pipe materials were needed to repair the leak. I called the home office to complain but I got no relief. I was told by Darrell, and quot;That's what we charge everybody.and quot; I will never use Leak Geeks again nor would I recommend them to anyone else.
Description of Work
Repaired a broken water main line to my house, which required digging a roughly 2' x 2' hole (12" deep).
Category
plumbing
Louise D.
07/20/2012
ROB T.
07/19/2012
They charged us as they found the leak and once they found it they would charge us to repair it. I found someone who was cheaper. I got a quote for $500 and we got it fixed from someone for $150. I disliked the price they were going to charge me. They seemed to be nice people. There was this young guy and he looked at the book and went by what the book said and that's how he determined the price. I think the guy was new and didn't seem to be extremely knowledgeable. They were nice but they were overpriced. They were here on time. They were professional.
Description of Work
I got an estimate from Leak Geeks Plumbing to locate a leak somewhere.
Category
plumbing
CINDY C.
06/28/2012
Overall it went very well. I will definitely use this company again.
Description of Work
I had a leaking hose bibb. Michael came out within the expected time and told me it would need to be replaced. He said the pipe might also need to be replaced since it appeared the threads were rusty. He tried to attach the new hose bibb to the existing pipe but it was indeed too rusty. He had to dig down about a foot or so and was able to install a new brass coupling onto the good portion of the pipe.Michael was very professional and explained everything he was doing. He offered to do a plumbing inspection of house free of charge. He gave me an estimate for future work that needs to be done to my water heater.
Category
plumbing
Susan D.
09/18/2010
It went well. I had had several past experiences with clogs in the same drain.I released those clogs with soda and vinegar or boiling water. This time my home remedies did not work. I took several of the pipes under the sink apart, but couldn't find the clog. When I tried to put the pipes back, two of them would not stay screwed together. Leak Geeks came when they said they would and tried a couple of methods to release the clog. Thankfully, the second method worked (after several attempts). The plumber (Michael) was very professional, answering my questions and coming back when scheduled due to a very minor problem. I plan to call them again if I have any plumbing problems.
Description of Work
I had a clogged drain. Leak Geeks dislodged the clog. I also had a pipe that would not connect with the pipe that it need to, having tried to fix the problem (unsuccessfully) myself.
Category
plumbing, drain cleaning
DALE C.
01/25/2010
I have personnally contacted MOEN on two occasions and they mentioned the FACT that the entire and quot;Mounting Handle Bracketand quot; has to be replaced because they know of this particular problem with the handles. In fact, MOEN has actually REPLACED this particular model with CA-7835 that has better working parts and less problems. MOEN actually sent me the NEW faucet, but Leak Geeks wants to charge me $ 265 to install. I told Leak Geeks to REPLACE the broken and quot;Mounting Handle Bracketand quot; but after 4 calls since 9 January 2010 they keep making excuses not to fix the problem NOTE: Leak Geek Plumbing did make amends and CREDITED me 50 percent of monies I previously paid. Leak Geek Plumbing needs to be recognized for their efforts to correct my complaints. I did contract another plumber for the MOEN faucet install at the cost of only $ 100 as I mentioned in my recent reviews.
Description of Work
On 9/19/09, Leak Geeks replaced a "Mounting Kit" for a Moen Kitchen Faucet, Model # 7835 because the handle kept coming loose. This "Mounting Kit" seemed to work until 12/30/09 when the Handle become loose again. On 12/30/09, the Leak Geeks only adjusted a "Mounting Screw" and the Handle worked again for ONLY the next 10 days. Called Leak Geeks again on Saturday, 9 January 2010 about the problem and kindly informed them about the Serviceman's promise to REPLACE the entire "Handle Mounting Bracket" if the problem continued. As of today NOTHING but Excuses from Leak Geeks about when they are going to fix my broken Moen Kitchen Faucet. Problem was corrected and Leak Geeks Plumbing made amends to credit me monies previously paid.
Category
plumbing
Service Provider Response
You were given bids for replacing free parts plus labor costs or installing a new faucet. You had us order the warranty parts and in the mean while had Moen send you a new faucet for no charge. You then decided you wanted the new faucet installed instead instead of the replacement parts. You did not want to pay the bid price difference to install a new faucet minus what you already spent. That is why we have up front pricing so that you have that option and are not blind sided later. We were very pro active about listening to your complaints and finding a resolution. We issued you a refund for 50% of what we charged for our time, wages, gas and insurance. You were happy with the decision and stated that you would consider this matter closed. These remarks do not reflect the out come of our efforts to resolve this matter. We would ask that you reconsider your thoughts on rating your experience with Leak Geeks a D. Our family does own and operate this business. We are very proud of the moral and ethical code in which we follow. You can see this with the A ratings we have received previously.Steve A.
11/01/2009
I had a leaky external faucet and didn't know whether it needed to be replaced or could be repaired. Leak Geeks showed up despite the weather (rainy and cold). I had to reschedule via email at the last minute and received a confirmation email the next morning...the technician arrived precisely on time. Because of the weather the plumber brought his own doormat to my door and insisted on wearing cloth overshoes to protect my wood flooring. (What a cool way to differentiate your business!) Plumber was able to repair the problem without replacing the faucet and also provided an estimate for downstream replacement. I was delighted with the services rendered and Leak Geeks professionalism.
Description of Work
I had a leaky external faucet. Plumber was able to repair the problem with least cost solution.
Category
plumbing
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