This pro has maintained an average of 4.5+ stars throughout their time with Angi.
About us
With over 40 years of experience serving the greater DFW area, American Air-Customs, Inc. is your solution for all your cooling and heating needs and we are proud to service and repair all makes and models of appliances. We take great pride in our extreme professionalism, timeliness and superior customer service on every job. We make sure to develop a lasting relationship so that the next time service is needed there will be no question on who to call. We are family owned and operated. Satisfaction guaranteed!
All in all they were solid on time and honest. However, they were unable to fix my problem so the money for the service was money not well spent.
Rating Category
Rating out of 5
quality
5.0
value
4.0
responsiveness
4.5
Yes, I recommend this pro
Walker H.
01/2020
5.0
Very professional, very courteous. Got us taken care of
Rating Category
Rating out of 5
quality
5.0
value
4.5
responsiveness
5.0
Yes, I recommend this pro
Darrell E.
01/2020
5.0
Arrived right at the time they said they would. Quickly found the problem with or appliance. Very honest and straightforward with the assessment and explanation. I definitely appreciated their honesty.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Francis A.
01/2020
5.0
I liked their honesty, I was told I would be treated like family and I was. Joe went and checked out the refrigerator . He advised me I was better off purchasing a new one, with parts and laborit would not be worth fixing. I appreciate his honesty. Will definitely recomend to family and friends
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Evyan T.
01/2020
5.0
Randall and Joe were excellent. They pinpointed the issue in about 2 minutes, and then advised me on what was best for my money. Would definitely call them again.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Richard C.
01/2020
5.0
on time
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Thomas F.
01/2020
5.0
Great experience, I was contacted almost immediately after requesting quotes for a dryer repair at 9pm! They stated they would call me in the am to setup a time, they called, set up the time, the service team member contacted me when he was on his way, showed up handled the repair beautifully and left by 10:30am. He was very customer focused and made sure I understood what he was doing and why the less than two year old Maytag dryer needed repair. Overall great experience with the company and employees!
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Susie G.
01/2020
5.0
Fast & Thorough I Highly Recommend
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Angel C.
01/2020
4.5
The two technicians that came out are very knowledgeable, professional and HONEST,they did tell us no work was necessary and answer all our questions giving us some advice. Happy to pay their service call fee.
Rating Category
Rating out of 5
quality
4.5
value
4.5
responsiveness
5.0
Yes, I recommend this pro
Pat w.
01/2020
5.0
They were punctual, polite, professional, knowledgeable, explained everything thoroughly, and I will definitely use them again. Pat W
Rating Category
Rating out of 5
quality
5.0
value
4.5
responsiveness
5.0
Yes, I recommend this pro
John H.
01/2020
5.0
Very knowledgeable and courteous staff. Will definitely use them again. I appreciate honesty and reliability and they demonstrated such in their actions. Highly recommend.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Becky H.
01/2020
5.0
This company was prompt in returning my call. They were out to my house within hours of initial call. They were friendly and professional.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Laura L.
01/2020
5.0
They responded very quickly, got me on the schedule immediately. They showed up when they said they were goin going to and we very friendly, polite and answered all of my questions. I will be using them in the future for other appliances that might fail me. I had a clogged garbage disposal line to my dishwasher they fixed very quickly and tested everything out before leaving.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Jason F.
01/2020
5.0
Fast service reasonable price. Thanks guys
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
John H.
01/2020
5.0
Joe was incredibly honest, told me my dishwasher wasn t worth fixing and I would be better off buying a new one.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Kara G.
01/2020
5.0
I highly recommend American Air. They were extremely knowledgeable. They tackled 2 appliance projects and completed the jobs quickly and thoroughly. Their prices are a great value for the money and they were polite and on time.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Candace B.
01/2020
5.0
This was my first time using this company and I was extremely pleased. I would recommend them to everyone.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Mark C.
01/2020
5.0
Professional and timely response. Knowledgeable and honest. Definitely recommend.