Abacus Plumbing, Air Conditioning and Electrical

We really like Abacus. They were very helpful. They were very good. It was reasonably priced for their service. They were on time, very knowledgeable and efficient.

BEING AN ELECTRICAL AC/HEAT SYSTEM THERE WASN'T MUCH WORK INVOLVED IN THE INSPECTION & MAINTENANCE. WE SIGNED UP FOR 'BAM' TUNE-UP SERVICE [AN ANNUAL INSPECTION, ETC.].

Completed the necessary steps in a timely fashion without trying to oversell additional services.

I had purchased what they called a bam. It is their yearly furnace and air conditioning checkup and a once a year plumbing checkup for $126. They did exactly what they said but the only problem I had was a big problem. They are extremely expensive. The charge for the work yesterday was $450 which included a 15 percent discount and a $10 off coupon. It does also have a 2 year warranty. I went ahead with him because he said if they had to come back, it would be a $49 service fee on top of it. It was just outrageously. We discussed it and I agreed to it but I wasn't happy. It was originally $542. I'm not going to use them in the future because they are too expensive. I love them but I can't afford them.

On time. Thorough. Professional. Explained what was done and assessment of condition of my three HVAC units.

We have positive things about them. They're fair, courteous and professional. We were happy with them but they use duct tape. They are not the cheapest but you get what you paid for. Their level of professionalism and their availability are their clicks so that's why I would recommend them.

Abacus Plumbing & Air Conditioning were very good, very professional, on-time.

This was the third plumbing company that was called regarding a leaky hot water heater. One company didn't do the work because they claimed HVAC flex ducting needed to be moved before the work could continue; and they won't do the duct work. Abacus had both plumbing and HVAC so I gave them a shot at the job. The first thing was they declared the present hot water heater was too tall and it's replacement wouldn't pass code (limited installation space, roof line too close). A 'short' water heater wouldn't fit up into my 20" wide pull down ladder. After considering other places to install the hot water heater, about the only viable option left was a tankless. To install the tankless required a different location for the vent (it's a gas heater) which meant some roofing. Needed to install a new gas line as the existing one was 1/2" and the tankless requires 3/4"; plus they still needed to remove the old heater. I will also (in the near future) need to install an outlet because the electronics for the tankless uses electricity. It is 11:45 AM as I write this. I accepted that it was the only and VERY expensive way to replace the hot water heater (and we looked at installing it in other places in the house) but the work hasn't yet started. I'm not unhappy, it's just taking an exceptionally long period of time to get everything lined up. Two other plumbing companies said they would do the work and then didn't. Abacus is doing the work and found many issues that might have had it not pass inspection and/or be a fire hazard to the house. I'll be happy when this ordeal is over. Update - did not choose to go with this provider due to the cost. Very good firm, but the alternative that they gave me was just too expensive.

The service man called before he arrived to let us know he would be a little early. He was very polite and professional. The leak was very difficult to find as it was underneath our A/C unit. He searched and searched until he located exactly where it was. He was very neat and left the work area clean and orderly. He had to leave to get a part, and returned quickly. We were very pleased with the service we received.

I called and they had someone here within a couple of hours. They explained the issue was due to a clogged drainage pipe for the a/c. I was given 2 price quotes. One to just quickly unclog the pipe and the other to unclog the pipe and install a backup plan if it were to get clogged again which would send it to the overflow pan on the a/c unit. He was quick and afficient and answered any question I had.

I had a water softener installed by another company, they charge $500 to set it up, connect water line, program, tune, etc. They had a problem connecting water line so only charged me $150 and asked that I get a plumber to connect water line. Called Abacus, told them what I wanted, the guy showed up and looked at the Water Softener (which as brand new) and Water meter (located on same side of house as unit) then provided an estimate of $8000!!!!. He also tried to sell me a new water softener???? He charged me $50 for this amazing service. I called them based on commercials from Tynan and others but will never call them again.

See above. I ended up using another plumbing company to replace my water heater. The other plumber did not charge $4500! His cost was half of Abacus and they installed a RUUD water heater which is what I had originally (lasted 23 years!). The other plumber did not have to add a larger vent, so I didn't have to call my roofer back to add the larger roof vent and repair shingles. Also, the other plumber replaced the old attachments and installed the water sensor into the drip pan. I am extremely happy with the work and was very impressed by the professionalism and courtesy of the other plumbing service.

After I picked myself up off the ground, I stated that this was highway robbery and they were obviously trying to take advantage of the situation. He called his manager and they lowered the price to $485 - still a crazy amount of money to fix a nick in the pipe that now was an 8' section missing. I do NOT proceed with this service, paid $49.95 for the service call and will go with another provider. DO NOT USE ABACUS - They are out to RIP YOU OFF !

They did well. I thought they were expensive but I have no idea. I had done it before so I had no idea how much it is going to cost. I have nothing to relate to. I had replaced it 8 years ago. He was clean and neat and came quickly, I had no hazel. I actually had him price out a new toilet and he told me why I cannot have what I want, it was the lack of having enough water flow. They were all the kind of things that I had read in Angies List. I had looked up a whole bunch of reviews before I took them.

They did an extremely professional job and were given a "outstanding" rating by the City of Sugar Land for the work that was performed when it was examined. New unit works great and it is good to know the installation was done "better than code".

The tech (Jason) was great. Very friendly and professional at the same time. He was very knowledgeable and was able to quickly diagnose and fix the problem. Turned out to only be a tripped breaker (duh) and he showed me what to do should it trip again. He was one of the best AC guys I've ever had come out. Appreciate his honesty about needing a new system and all the options available. Great experience and would definitely call them again. Great company!

I had a new air conditioning/heating unit, new ductwork, and attic insulation installed by ABACUS in April 2013 (>$16,000). I was instructed at the time of installation that the media filter on the AC/heating unit would need to be replaced every six months. I became a BAM member with the understanding that I could schedule semi-annual inspections where I could have my filter changed out as required and to make sure that there were no issues with the unit. I had an inspection performed in Nov 2013 and had the filter replaced. I was very pleased with the thoroughness of the inspection and happy overall with the service performed. I renewed my BAM membership this year with that same understanding. I called several weeks ago to schedule an appointment for my Spring 2014 inspection. When the technician arrived today he indicated that my filter was dirty and needed to be replaced but that he didn?t have any of my filters on his truck. I asked him why he didn?t since it was my understanding that changing out the filter was part of the semi-annual inspection. He then told me that he had been assigned a new truck and that it had not been properly stocked. He then said that I could probably wait until the end of May to replace the filter and that I could call someone to come out then (for a service fee?). When I told him that the main reason I had scheduled this inspection was so that the filter could be changed, he said that he would go and get a filter for me. About an hour later he returned with the filter and installed it. THEN, he told me that the price of the filter would be $252. I told him that I?d paid half that amount for a filter when I?d had my inspection in Nov 2013. He said, ?Oh, that?s right, you?re a BAM member.? He then agreed to charge me the same price that I?d paid in 2013 but THEN said there would be a $60 trip fee for his travel time going to get the filter. I told him that there was no way I was going to pay a trip fee since I was not previously told there would be a charge for his going to get a filter. He then hadme speak to his supervisor who told me that the trucks couldn?t be stocked with every filter that they might need due to space limitations. I told him that since my unit was installed by ABACUS and that I?d been a continuous BAM member that they should have been well aware of the type of unit they would be servicing and should have had the filter available on the truck. In the end, I was only charged the 2013 price for the filter, but today?s experience left me feeling very disappointed, and I no longer have the feeling of trust I once had with ABACUS.i

He came out and supposedly inspected my air conditioners for functionality and condition. In order for the inspection to be completed the technician has to open up the air conditioner access panels to check the indoor coils. The panels are sealed with tape and mastic along the seams. The guy either never went into the systems to check them or never resealed the joints with mastic. Either way he did not do the work as paid for. He did take the time to up sell me components for the systems. He pushed water sensor shut off switches for each unit $195.00 each and booster pumps for each outside unit at $300 per unit. Because I doubt he even did the check-up as required I now wonder if any of the parts were needed at all. It seems that I paid him $99.00 to come in and sell me parts that may or may not have been necessary. Bottom line will never use Abacus again. Update 05/05/2014: Was contacted by the provider and I sent pictures of the problem. He told me I would be contacted once they reviewed the pictures and talked to the technician. It is now 2 weeks later and still have not heard anything from the provider. I guess everything I said in the review is true. Update 06/20/2014 its been 2.5 months since Abacus came out and ripped me off. The manager called ne about 2 months ago and still haven't got a return call from him as promised. He was supposed to look at the pictures I sent him and then talk to the technician. That was 2 months ago so I have to assume I was right and they have no desire to call me back. I just got a note from them in the mail saying I'm due for my BAM semi annual checkup. This service is the vehicle they use to get in the house and push parts the system doesn't need. Had to call another company to fix the Air Conditioner they never checked as they were paid to do. The BAM service costs $99 a year and is a complete scam. Stay away from Abacus they are the worst. Update 07/01/2014 still haven't heard from Abacus since the first time. They here in their response to intial post that they would speak with their technician and get back with me. Well guess what still have not heard anything.

Technician was prompt and professional. Did exactly as I needed and also talked me through the process for future reference. Would definitely recommend Abacus!

I am extremely pleased with Abacus. They were courteous, punctual, professional and made the most of a bad experience. I would most definitely use them for any future plumbing needs.

Very professional and efficient Cleaned up after themselves Stayed on task Owner of the company was there to oversee Owner followed up with me in two days Excellent workmanship Will definitely use them again if the need arises

It went very well. Tech was neat and clean, knew what he was doing, no added product hard sell.

excellent inspection, well explained with options. to improve a/c the most detailed and the best I have had

Everything went well. The tech explained everything that he did, alone with cost to me, as well as how I should look at fixing the problem in the future. I think the cost for this service is fair,around 350, but I get a discount because I am a Abacus club member.

When my home warranty company came out they confirmed the diagnosis that Abacus had done. They were right on target.