Abacus Plumbing, Air Conditioning and Electrical

They charged my son a lot of money. I could have done better if I had used the people that I used before. They decided that they could not warranty anything. It was a cheap air conditioner. It is still running but, I did not like their attitude.

They did a good job. The guy cleaned up. Everything was fine. There were no problems. It has been good. We tried a couple of places and they could not do it on time. Abacus came in and did it. I think there was a $50 difference in price. The quality of service was good. They were pretty quick; they came out and did it. They did give a time. It was about half-an-hour or something like that and it was good. The guy was good. We would probably use them again.

It couldn't have been any better. They're the only plumber I'd let in the house at this point.

They show up when they say they are going to show up, the work is done professionally, and it’s done in a reasonable amount of time.

They show up when they say they are going to show up, the work is done professionally, and it’s done in a reasonable amount of time.

Abacus was SO expensive. I was quoted $6000 for work that was needed (replacing toilet which was plugged), replacing kitchen faucet etc... I had another company come by to give me a quote and they ended up completing all the work for approximately $1,000. The toilet did not need to be replaced, but taken apart to retrieve the object that was blocking it. The kitchen faucet did not need to be replaced, but a small part replaced. Abacus is very professional and competent (I used them in another house I own), however they are very pricey.

I felt the technician kept finding reasons to continually increase the charges. To unstop a pipe it was going to be over $500, to install a garbage disposal it would be over $800. I paid the service fee and declined using them. In conclusion this company does excellent work. This has always been the case since recently. I was disappointed in the high pricing. I was willing to pay more money in the past because of the quality, this time it was outrageous. This company was the best, but they have priced themselves so high they have taken themselves out of the competition as far as I am concerned. The price given was what I paid for the service fee.

We are very busy professionals, this is extremely inconvenient to say the least and frankly unacceptable.

Called to unclog a drain that the A/C condensate line drained into. I called specifically for a plumber and they sent an A/C tech. He stated that they do that when you mention A/C even though I specifically stated plumber. He called in for a plumber who showed up later in the evening without any proper equipment. He came out the next morning and tried to up sell me a "membership" plan before he did any work. After I loaned him my flashlight, he proceeded to snake the line. He said that he couldn't clear the clog and suggested rerouting the condensate line, at no additional cost. We are talking a pvc elbow and about 8 feet of 3/4 inch pvc. After I told him to continue to try to snake the line, he admitted that he thought rerouting was the best bet. When I agreed, he informed me that the company would charge $1150 to do the job. Remember, we're talking maybe $10 worth of pvc. When I got through laughing, I paid for the service call. Subsequently called Plumbco, who was prompt and snaked the line clear in about 15 minutes for $185. Scratching Abacus off my list of plumbers.

Explained service required and went to work. Very professional and courteous.

I had a list of 6 honey do's such as minor leaks in sinks & toilets, etc. & installation of a faucet I purchased, etc. Ended up I could only install a faucet, due to the high estimate of each job. It still was over $400 to install my faucet I purchased elsewhere and only took a short time to install. While the serviceman was courteous, the prices are exorbitant.

My home had to have foundation piers adjusted inside and outside requiring a complete move out and floor removal on May 23, 2014. The foundation company sent a plumber a few days after the lift to do a hydrostatic test at the clean-out site and confirmed a plumbing leak. I called Abacus Plumbing after finding them on Angie's list and set the appointment. The sales representative arrived at my home and I presented the details of my situation and frustration that we had previously gone through this process two years earlier and a plumbing leak had been detected after that lift and the repair was performed thru the bathroom floor reaching under the foundation. I provided the paperwork for that repair which included the cost. The representative was very accommodating stating they could have someone out the next day. I met the same representative and his partner at my home the next day and they performed the hydrostatic test that confirmed another leak. Moved on to the camera/isolation test in which they discovered it was the same problem that had been repaired previously but continued on until they were able to clock and charge me for 2 hours of "isolation" time. During the testing the two gentlemen were outside my home and I happened upon their conversation with one man facing me and the other had his back towards me and when I was discovered the man motioned his partner to stop talking. It was rather apparent they did not want me to hear them. That visit cost me $965.00 then they presented me with a written quote for work to be performed to the tune of $32,783 but if I joined the "club" for $126.00 it would be discounted to $27,866. The quote did not solve my immediate plumbing problem they were trying to sell me a complete re-plumbing to include two more piers!! I was also given a courtesy call to inform me that there was financing available. After researching and two other estimates my problem was resolved by a licensed plumbing and engineering company for $3200.00. Abacus proposed a solution that included foundation piers which seemed troubling since I just had my foundation leveled!!

First, the coils in the attic were frozen, so he came back several hours later. As soon as he arrived, he ran diagnostics in the attic and on the condenser outside. He told me there was some insulation that was very old and falling apart that needed to be replaced. There was condensation forming and that is what was dripping on my bathroom ceiling. Also, told me there was a leak in the condenser coil outside. He had to check whether the condenser was still under warranty. He sent me an email the next day letting me know it was covered for parts, but not labor. He gave me a price of $2105 to perform the repairs. I told him I was going to contact the company that originally installed the unit, which I did, and they came out the next day. They inspected the unit in the attic, and then the outside condenser. They told me the condenser was not put back together. They did that and ran their tests and did not find a leak. Bottom line: the filters were dirty and were restricting the air flow. Once the filters were removed, the air conditioning began blowing cold air, and it is working fine. They came out the following work day to clean out the drain pipe and replace the insulation. I really was disappointed with Abacus. I was hoping that I had found a good A/C and plumbing company that I could count on.

They were good and thorough. They explained everything.

I have had any problems with them. They were responded in a reasonable amount of time. Their prices were really competitive and they were really helpful. I think we went with them because we might have priced it out with a couple of others and you also get some kind of membership thing where they have discounted rates and we kind of felt like we were going to be needing fair amount of work so we signed up for that.

I was referred to this company by another company I previously used. They definitely are on Angie's List. I needed somebody right away.

The technician was very thorough in explaining what he was going to do. When he encountered some challenges, he explained the options and helped to clarify over the telephone the needs for some additional parts to the Kohler service representative. The work was performed in a very professional manner. The technician was very polite.

The plumber was very nice and seemed to know exactly what he was doing.. He was quick and clean. I just thought the price was way out of line. The work took maybe 20 minutes. When I talked to him about the price, I thought maybe they charged more because it was a Sunday, but he said that was the standard price. I think the part cost less than $10.00 at C&D.

I had used Abacus before so called them for an estimate for replacing my 14 year old electric water heater. They provided an estimate of $2200, including removing the old unit, installing a new unit, adding a pan, new valves and flex hoses, adding an electrical disconnect to the wall, (all of which they said were required to bring my setup to code) and pulling the inspection permit. They also recommended installing a "Floodstop" water emergency shutoff, which would require some additional electric work since my closet did not have an electric outlet already (this for an additional $700 or so). They did offer a discount if I were to sign up for their BAM service club, and when I didn't accept their quote came back a little late with a $350 reduction to their offer. This was all more than I expected, so I sought out a bid from another company, which came in at $1100 for removing the old, installing a new water heater and pan, and permit - and none of the other items. This company said I didn't need to bring everything up 100% to code being an existing structure. After getting these two different opinions, I called the City of Houston plumbing inspection group and was told that indeed, on an existing structure that was not set up to current code, if I were just changing out the water heater I only needed to add a pan because I didn't already have one, and make sure the connections were correct. So I did not go with Abacus for this job, as they perceived this job as much bigger than necessary. In the end I went with a third company which had a special offer that met my needs and got my water heater replaced, and which passed inspection, for under $900. I know Abacus is a capable firm, and would probably use them again for smaller jobs, but am glad I did my research on this one. Their price might be fair for the work involved, but I did not require the work they recommended.

I called the owner and told him to take off the parts they repaired that weren't relevant to the water leak and he said he didn't have time to waste and charged me the labor costs of putting on useless parts. long story short, they are not useful for water heaters.

An earlier job of installing an outdoor shower, two new hose spigots, new sink connections and a drain were not done to a standard that would be acceptable by inspection nor a home owner as we hope to sell our property in the near future. Abacus had performed another job on another property which was done to a high standard, also correcting previous poor workmanship. Tommy visited the property and did a full assessment, patiently walking me through the entire job step by step. He required 50% payment up front and promised to return on an agreed date. On the agreed date, I had other work being done to my home which made access through the front door challenging with scaffolding and other construction materials partially blocking the entrance. Tommy requested that he reschedule as he was concerned over his safety and that of the other construction crew. I was a bit frustrated that we didn't start that day as I had already arranged other contractors to follow Tommy once he was completed, but I accepted his reasoning and respected his concern over safety. We agreed a new date to do the work and he arrived very promptly on that new date to begin. He carefully selected all the tools and materials necessary and carried them up three flights of stairs over several times. He worked diligently and answered any questions I raised in the corse of his work without complaint. He stopped only for lunch and completed the job by mid afternoon. He returned all his tools and carefully retrieved any construction debris ensuring that he wore shoe slip overs to protect our floors from his work boots. He was obviously very meticulous, demonstrated a very high regard for his profession and quality and earned my respect in the course of his work. He was only gone a few minutes before Abacus phoned me to ensure I was fully satisfied. Cost is always an issue when hiring someone for plumbing, but in this case I was left with a fully satisfied view of the quality of workmanship and attention to details.

We called them for a quote. I was very explosive for the operator who sent the plumber to give a quote but did not sent the carpenter even if I insisted. I was provided a contractor to work for me. I was trying to contact the carpenter for days, but not call back. Finally, I did not hired them. I think there was a miscommunication between the guy who booked the call and the contractor. They guy who showed up was very professional. Overall, they have a D grade.

It went very very well. The guy came out, got here earlier than he said he would be here and was here like two minutes to get out and was gone. Too fast. Customer service is absolutely wonderful.

Done as per their estimate and work detail.

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