Abacus Plumbing, Air Conditioning and Electrical

Had one tech give bid and promised be done next day if paid in full which I did. No show called and said he was on vacation. New tech came and gave another bid much higher and I told them to get lost. Got repair work done for way lower than the original bid and no demo needed as they were going to do.

If you have a big job they come right away Small job when they have the time no matter if you are member or not. For small job i need to hire a different plumber due to the delay.

Professional and back up their work

Excellent professional knowledgeable service.

Expensive job $150+ that took only 15 minutes to complete. Ask to program timer and was told it's not part of his job description as he refused. I asked again if he didn't know how or just would not do it. He said he knew how but continued to state it's not in the scope of his job. Because of this poor customer service, I will not use them for electrical. I did submit a YELP review as well.

We have used them for years The work is always done right the first time They are extremely professional.

Not as thorough as advertised. First tech spent too much time selling a considerable expenditure on improvements. I answered yes on hiring them again but not sure.

great-everything was done as agreed

We have been using Abacus for many years for both electrical and plumbing work. Since finding Abacus the guess work of who to use for all these services has been removed. They are prompt, curteous and have the ability to do a very thorough job.

Job was well done. Personnel was great.

Great! While we had to call them out a couple of times for minor fixes, they were quick to respond and took care of the issues.

Excellent work done by the plumber(s) doing the installation. Even the inspector commented positively on the thoroughness of the job for both the re-piping and installation of new water heater. Some very minor problems after work was completed but they were corrected very quickly by the plumber. The only major issue was getting the work done on time. The project was initially planned to take one week; to get the pipes finished and do the sheetrock repairs afterwards. The plumbers started on time (on a Sunday) but were late finishing up and weren't ready for the inspector when he came out Friday morning so the inspection had to be rescheduled for the following Monday. It took the drywall repair crew almost the entire week to complete their repairs and that was due to poorly managed scheduling which was not the fault of Abacus. The repair and repainting eventually got completed to my satisfaction.

Very pleasant and professional gentleman addressed and fixed the problem

Leak was found and repaired. They even put the dishwasher back in place.

He made perfect, he had the time to explain us the situation, excellent service.

plumber was clean, courteous and knowledgeable. Quickly diagnosed and fixed my problem.

Tech said unit was low on freon. Said it wasn't serviceable. Need to buy a new unit. I called two other companies who came out and said not low and no freon needed. If freon was needed they were willing to put freon in. The R22 my unit uses has been prevented from being mfg anymore, but there is a lot out there and it isn't prohibited from using existing supply. Outside units were not cleaned as they had been in past years. I don't feel like I got my moneys worth this year. Have the same maintenance on hot water heaters. Got a big sales story on why mine were no good and I needed to spend a bunch of money on parts and labor, until I told them they put them in and still under warranty. Suddenly they were ok.

The service personal are exceptional. We have used them three times and have been very pleased with the results

very well. always trust abacus to do the job right first time!

Your representative was friendly and did his work professionally and swiftly. He used a mask while in our house. You can always send him back to us.

Outstanding. Work was completed efficiently and professionally. They have been our electrical, plumbing, HVAC, water conditioning servicing company for the past 8 years. They are the best! Wouldn’t go anywhere else.

Everything was explained to us and the tech completed all the work, with details. We are very pleased with the work.

They worked well as a team to get the work done. It was done with the least disruption possible. They upgraded our circuitry to code & added convenient additions at our discretion which enhance our existing system. They provided the opportunity to do recommended upgrades, eg new for old ceiling fans, by installing them as a complementary service. They found and corrected unsafe previous work. Payment was very easily arranged & was not addressed until the work was done.

They were only interested in selling a new system.

They did electrical work for me 6 months prior which I paid over $6,000. My alarm technician had to go in the attic and told me I needed to call an electrician to repair the light. When Abacus came out they discovered the light fixture was receiving 220 volts. Prior to them doing electrical work in my attic the 110 volt light was working. They would not take responsibility for sending 220 volts to that light and I had to pay them to replace the blown out fixture as well as the labor for the repair. Even with my discount, it was over $300. In my opinion you can "count" on Abacus to not stand behind their work.