"Urgent Handyman"

Nov. 2017-Water main pipe busted under our driveway, and was a typical plumbing emergency (no water service to entire property). Ended up going with this company as they were the only ones who could start work that same day (now I know why)...When they arrived, they didn't have the proper equipment to tunnel underneath the driveway and spent hours trying to bang a PVC pipe all the way through the other side. I insisted that they go out, and rent a gas powered snake/drill which they ultimately did on the 2nd day! Ultimately took these guys 2 full days to get the work done and then put 3 bends in the pipe (2-45*, and 1-90*) in less than 5' which is poor craftsmanship. I wanted to ensure they would stand behind their work, and the tech offered a 2-year warranty (in writing) on the contract. Fast forward 21 months to Aug. 2019, same pipe now springs a huge leak again! I call the office at 11pm to leave a message and get the office manager who tells me they are closed but to call back at 6am to set something up. I then proceed to call their office 56 times between 6am-8:30am, leave multiple messages and SMS text requests to no avail. Not able to wait, I contract another plumbing firm to handle this. (FYI, that company showed up 90 minutes later, and did a fantastic job. Had the pipe repaired and water flowing in less than 4 hours). I finally get a hold of the office manager and ask him why he hadn't returned my many messages..to which he responds, "never got them." I then fill him in on what just happened and reminded him this job was under their warranty which I was unable to execute since they wouldn't pick up their phone. He goes on to state that because I had another company fix the pipe, its no longer his problem. To which I responded I only chose another company since his was MIA for 2.5 hours. He dug in, and maintained that he would not be standing behind their shoddy work, and that he would ask upper management to get back with me...Which they never did. (**BTW, I have photos of the 3 bends in the pipe to show the shoddy work, the phone records supporting the 56 calls made to their office, as well as the written contract including the 2-year warranty which they wouldn't stand behind**). Bottom line, this company is total garbage. Wouldn't hire them if they were the only plumbing firm left on Earth. I'd duct tape the pipe myself before giving them a thin dime. Consider yourself properly warned.

Nov. 2017-Water main pipe busted under our driveway, and was a typical plumbing emergency (no water service to entire property). Ended up going with this company as they were the only ones who could start work that same day (now I know why)...When they arrived, they didn't have the proper equipment to tunnel underneath the driveway and spent hours trying to bang a PVC pipe all the way through the other side. I insisted that they go out, and rent a gas powered snake/drill which they ultimately did on the 2nd day! Ultimately took these guys 2 full days to get the work done and then put 3 bends in the pipe (2-45*, and 1-90*) in less than 5' which is poor craftsmanship. I wanted to ensure they would stand behind their work, and the tech offered a 2-year warranty (in writing) on the contract. Fast forward 21 months to Aug. 2019, same pipe now springs a huge leak again! I call the office at 11pm to leave a message and get the office manager who tells me they are closed but to call back at 6am to set something up. I then proceed to call their office 56 times between 6am-8:30am, leave multiple messages and SMS text requests to no avail. Not able to wait, I contract another plumbing firm to handle this. (FYI, that company showed up 90 minutes later, and did a fantastic job. Had the pipe repaired and water flowing in less than 4 hours). I finally get a hold of the office manager and ask him why he hadn't returned my many messages..to which he responds, "never got them." I then fill him in on what just happened and reminded him this job was under their warranty which I was unable to execute since they wouldn't pick up their phone. He goes on to state that because I had another company fix the pipe, its no longer his problem. To which I responded I only chose another company since his was MIA for 2.5 hours. He dug in, and maintained that he would not be standing behind their shoddy work, and that he would ask upper management to get back with me...Which they never did. (**BTW, I have photos of the 3 bends in the pipe to show the shoddy work, the phone records supporting the 56 calls made to their office, as well as the written contract including the 2-year warranty which they wouldn't stand behind**). Bottom line, this company is total garbage. Wouldn't hire them if they were the only plumbing firm left on Earth. I'd duct tape the pipe myself before giving them a thin dime. Consider yourself properly warned.