CEDAR MILLS MARINA & RESORT

This review is for their service department. Let me start off by saying they did fix my boat but it's what happened afterwards which was befuddling. There was also some shenanigans about what they fixed. I had an overheating issue with my boat and I personally replaced the Sea pump, serpentine belt as well as other parts in the 3 weeks leading up to throwing in the towel and bringing the boat in for service. As with any marina, the cost was high, roughly $3,500, but I paid the bill eager to get back on the water. 2 of the items they wanted to replace were a 3 week old impeller and serpentine belt. Huh??? That wasn't the problem though. As part of the repairs the boat's out drive had to be removed as several items required repair. Again, outside of the odd advisement that the brand new impeller and belt had to be replaced the boat was returned in working order. All should be ok right? Not quite. One thing I do regularly is check my zincs when at the beach. One week after receiving my boat, I checked the zincs and the largest zinc on my bravo 3 is gone. Note that these were all replaced about a month earlier, attached with a torque wrench and lock washers. There was no vibration issue with the Boat either. I called Cedar Mills and advised them the zinc on the lower unit, which they removed from the boat by them, was missing. Their answer over this $10-15 part? "We didn't do that nor did we have any reason to remove it". Not the answer I expected as a customer service zealot myself. If you worked on my boat and you removed the lower unit where the zinc was, is there a chance it was removed? Did you not inspect that lower unit before putting it back on the boat? Cedar mills offered to replace the zinc but NOT with a new one; a part that would have cost them about $10-15. Instead they gave me a used and beaten up zinc. In summary, Cedar Mills' solution was to offer me an old degraded zinc instead of simply offering me a new one. Where do you think I will be getting my bottom job and annual tune-ups or any service moving forward? Not at Cedar Mills. All of this could have been avoided if they simply said, "oh we should have noticed that, let us order you a new part". Instead they lost a customer not over a $10 part, but their utter lack of professionalism and customer care.They proved to me they don't care about their potential new life long customers, they'd rather nickel and dime them. Sad. I will advise anyone who asks about service how they treated me and recommend they find another place to go. There are choices. I wouldn't normally post online about **** poor customer service but the fact that this was service provided by their Manager and not part time summer help, is the only reason. Stay clear or if you do go there, ask for your old parts and ask them to ensure everything has been inspected and have them put it on your invoice. Hold them accountable.