Robert & Sons AC & Heating

STAY AWAY FROM THIS A/C COMPANY! Here is my story of Robert & Sons A/C: I called my Home Warranty Company because my downstairs HVAC was not working properly. Hector from Robert & Sons came out and told me that I was low on refrigerant. He told me he would replace and after this is when it all went sideways. Hector told me that my A/C drain pan in the attic was rusting and he recommended replacement for $950 to prevent water damage. He also said that my the outside unit was working too hard but they sell a proprietary suppressor that makes the A/C run better. I gave him the go ahead for the drain pan (to avoid water damage) but declined the suppressor. After about and hour Hector shoved his phone in my face and demanded payment for $1,500. I asked what it is this for and he told me the drain pan and the suppressor. I said, “I told you I never authorized the suppressor.” He said condescendingly “I’ll take it out!” I said “go ahead, I never told you to put that in anyways.” As Hector was removing the suppressor I was sitting in my living room and to my amazement water started dripping down from my living room ceiling (recently painted and textured) onto my leather couch. Hector said there must have been water in the drain pipe he just cut and asked me for paper towels. After 5-10 minutes of water pouring onto my couch and floor he said he couldn’t get to all of it and ran to his van for a sawzall to cut open my attic to get to the water. At this point I was done. The very thing I paid Robert and Sons (Hector) to prevent ($950), they caused. Water damage to my attic, ceiling and living room couch and floor. The owner Robert called me shortly thereafter and asked me to send him an estimate for repair in which I did. My contractor came out, inspected the damage and provided a written estimate for repair. I sent Robert the estimate and soon received a call saying he would not repair the texture damage because he believes it was pre-existing and that he would hire his own painting guy to repair. I told him, “No, I was want my ceiling repaired back to what it was prior to Hector’s work and from the contractor who just painted my ceiling a month ago.” He refused and hung up on me (twice!) Suffice it to say….. STAY AWAY FROM THIS COMPANY, run as fast as you can! Find a reputable company who stands behind their work and provides decent customer service.

It was a timely response by Alex. He was thorough, professional , and friendly. The system had zero freon, and he found a leak in the liquid line service valve cap. He closed the vale and tightened the cap. He then charged the system with refrigerant. Everything Cool! The owner , John dropped by and was personable and answered all my question. Thanks for a job well done under my Home Warranty.

They were really great. I don't have anything to compare the price to.

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They were assigned to me via my home warranty and I was pleasantly surprised. Scheduling was easy. Robert was gracious to work around my hectic work schedule. Pedro showed up on time. He first cleaned the system. When that didn't work he cleaned the radiator thing that's on top. When that didn't fix the problem he went into the attic to adjust the vent. It works! Before he left he checked the thermostat and the batteries had corroded in them. He fixed that as well...I didn't even know thermostats had batteries. Oops. Anyway I will be using them again. Pedro is so friendly and didn't mind any of my dumb questions since I have zero knowledge on the system.

Moved in to new home with Home Warranty. Two days later heat stopped working. The Home Warranty sent Robert out to repair the heat. He fixed it but it failed the next day, the motor died. it was original to the house (about 16yrs old) so Ihad him give me an estimate for new furnace and outside unit. He was honest and fair and did not take advantage of my situation. $3200 for a Rheem HVAC system was within my budget...replacing my old Heat Pump system.

My home warranty company sent the company out. They have been out 3 times to make sure the unit is working the way it should. Their repair should make the unit more efficient and save on the heating bill. 2-3 technicians were out for the job. They were very friendly and easy to talk with. They asked me questions and kept me informed on what they were doing step by step. They were very knowledgeable and gave me great information about the service and the unit. They were diligent workers and did not give up on the issue. I appreciated their honesty and that they were willing to fix the unit and not just sell me a whole new unit.