Piper Plumbing
About us
24 Hour Residential & Commercial Plumbing Service. In business since 2001.
Business highlights
Services we offer
Specialize in under the slab repairs. Tankless and standard water heaters. All plumbing problems inside and out.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
68% | ||
0% | ||
11% | ||
5% | ||
16% |
"[Removed member name], My name is Ben Marshall and I am the Vice President of Structural Repair LLC, which is the general partner for Halshall Plumbing LP. I am sorry to hear you were dissatisfied with the discounted price we negotiated prior to starting the work. I am happy to hear that you were satisfied with the quality of the repairs. I wish you the best with your home. Thank You, Ben Marshall"
My home warranty company sent Halshall Plumbing to fix my kitchen drain, which was almost standing water and getting worse. I called and after a day and contacting Landmark again (the home warranty company) the company called and scheduled the repair.
The first visit:
Bryan showed up on time, called first, and was professional and pleasant. After showing him the drain, he looked under the sink and went outside to the exterior of the house to snake the drain. He did not take anything apart under the sink. He did look at the faucet and after snaking it, it ran a bit better down, but was still slow. He recommended that I get some crystals for a drain cleaner.
The drain was better, but still slow. I paid the visit fee of $60 and he left stating I should call if the problem was not solved. Bryan left his flashlight and I ran out to give it to him and thank him for coming. I went out of town for ten days.
The second call:
After two weeks, I noticed the drain was getting progressively worse again, I called Landmark Warranty. They advised if the plumber had snaked it, they would not issue a recall. I called Halshall and they said they would come out and fix it since it was just done and I was still having a problem. I assumed this was because they did not check the trap when they were out here the first time and they provide a warranty for their work.
Bryan, the original guy who came out, came back. He did not recall it still being slow, but could not remember. He did remember snaking it from the outside and said they do not usually look at the trap. I told him it was still slow and getting bad and he took after the pipes under the sink. He found them to be a little plugged going outside and from the first sink to the main drain pipe there was an existing clog of material (see pic) that appeared to have been in there quite a while (I think before I bought the house!). The pipes were very clogged.
The Ripoff:
Bryan called his supervisor Bill who said that they needed an additional $130 to fix it. With my pipes all apart and a huge clog that was not fixed the first time, I had erroneously assumed they would fix it since they should have discovered it on the first visit. So this visit, which should have been completed the first time, in total cost $190.00. Bryan said Bill would not budge on the price even if it was for a previous problem that was not fixed.
Recommendation:
I would not use these guys. Although the guy who came to fix it was nice and professional (Bryan) he should have discovered the plug below the sink on the first visit and his coming back to fix it should have been at no charge. Bill, the supervisor, appears to not care if the work is done correctly and just wants to ensure they come out so they can charge extra (and they do not tell the customer this). Their own employee said he could not remember if the water was draining properly when he left and he was surprised at the shape of the pipes under the sink!
"Mrs. [member name removed], My name is Ben Marshall, and I am the Vice President of Structural Repair LLC, which serves as the General Partner for Halshall Plumbing. I have looked into your case personally, and would like to address some apparent misunderstandings. To begin with, Landmark only authorizes to make certain repairs when we go out on one of their warranty calls. This means that we cannot fix anything we are not authorized to. In this case, Landmark authorized us to unclog the lateral line and nothing else. Landmark chose not to cover your additional problems, which gave us more freedom in solving your problems on the second call but meant you had to pay for the additional work. Aside from that, it would seem that no one made it clear exactly what we were charging you for. Your pipes had degraded to the point where replacing them was necessary, although we were not aware of this until we had disassembled them. In the end, we did not charge you for unclogging your drain, but rather for replacing the pipes connected to it. I am sorry that things were not explained to you in advance, but I hope this clears things up. Thank You, Benjamin S. Marshall Vice President, Structural Repair, LLC Structural Repair, LLC as General Partner for Advanced Foundation Repair, LP"
Plumber was late - very unprofessional. "inspected" a problem with my hot water heater and spent 5 minutes at my home then basically told me there was no "mechanical failure" even though I am still having problems with my water heater actually heating the water. When he accessed the attic he did not put any covering down to protect my carpet and left a mess of yellow insulation debris on the floor. I 've hired a number of contractors and this is by far one of the worst experiences I have had - plumber seemed completely unconcerned about my problem with the water heater.
"[member name removed], My name is Ben Marshall, and I would like to apologize for any inconvenience we have caused you. When we open the attic, we are always unsure as to whether or not any insulation will fall down. Generally, we assume that the attic door has been opened enough times that no insulation will fall if we are not installing anything. I am sorry that this was not the case for your home. As for your water heater, I can only say that at the time of the inspection no problem could be identified, and I am sorry we couldn't satisfy you. Thank you, Benjamin S. Marshall Vice President, Structural Repair, LLC Structural Repair, LLC as General Partner for Halshall Plumbing Company, LP"
Our toilet began to leak along the base, so we contacted our home warranty company. Within 2 hours, we received a call from Halshall stating that a plumber would be at our residence within 4 hours. Maybe 2 hours later, the plumber had arrived. Since he was working under the home warranty contract, he identified and repaired the necessary item. We had just moved into the residence, and he told us exactly what our general contractor (and what we observed): the toilet was 20 years old, had numerous parts that were all about to fail, and it was basically crap (pardon the pun). He had come prepared with an extra toilet, and we gladly jumped at the opportunity to have the toilet replaced (the house was a pre-foreclosure, it was seriously an awful, awful toilet). Since it was above and beyond what the home warranty would cover, we had to pay $300 out of pocket. We had a great experience with the company. Now that we no longer have a home warranty, we will continue to call them for future issues.
"I am sorry you are not 100% satisfied with the service that we provided. As to the water on your floor, it is almost impossible to change a commode without spilling any water. I was glad to hear you state, when we talked, that our plumber thoroughly cleaned the spill when it happened. We do ever thing we can to minimize any spills or mess that may occur during a plumbing repair. With that said, I have reviewed with all my employees the techniques to be used to minimize the chance of spilling water while changing a commode in the future. If you would like to revisit your decision on my refund offer I would be happy to talk with you again. Kirk Smith, General Manager Halshall Plumbing"
The only thing I was upset about (other than having a leak in my pipe) was I had asked the plumber to look at a few outstanding plumbing situations within the house to get his opinion. He was not at all interested in fixing the items I pointed out. He must have misunderstood that I was willing to pay him for those items and not trying to piggyback off a service he had just completed. They were small problems that I would not be willing to pay the base price for the plumber to come out again. I'll give him the benefit of doubt and think maybe he had another appointment shortly after mine but I was never contacted or marketed about my outstanding issues.
Licensing
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