Flooring Direct

Flooring Sales and Installation, Carpet Sales and Installation, Hardwood Flooring Sales and Installation,

This pro has maintained an average of 4.5+ stars throughout their time with Angi.

About us

Flooring Direct makes it easy to shop for new flooring and save money – all from the comfort of your own home. That’s because we bring the store and much more to you – fresh ideas, the latest looks and products, and expert design tips. And we make the process fun, creative and educational! Enjoy exploring different colors, textures, materials, styles and layouts with helpful guidance to get the most from your floor replacement investment. Our design experts consult with you on the right products for your lifestyle and what will look best in your home. We’re up-to-date on design trends and know which are the proven performers. So you can be confident that everything ties together tastefully and achieves the effect that you want. Plus, our installers are top-notch. They arrive and finish when promised, and take the utmost care in your home. Toll-free phone number - 888-466-4500

Business highlights

37 years of trusted experience

Services we offer

Carpet, Carpet Tile, Hardwood, Sand & Finish, Ceramic Tile, Vinyl, Laminate, Stone, Marble, Travertine, Porcelain, Cork, Bamboo & Granite.

Services we don't offer

Installation-Only: we do not install flooring you already own. Polishing, Cleaning & Waxing.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%



Accepted payment methods

Check
CreditCard
Financing Available


Photos of past projects

Reviews

4.8802 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
5%
3
2%
2
2%
1
3%


Rating CategoryRating out of 5
quality
4.9
value
4.8
professionalism
4.9
responsiveness
4.8
punctuality
4.9

Filter reviews by category

Showing 126-150 of 802 reviews

Lloyd B.
02/2017
5.0
flooring contractor
  + -1 more
Scheduling was prompt and the install was prompt and done well. Thank you!
Description of Work: Needed wood laminate for family room to replace worn carpet; Steve Ebsen was WONDERFUL! He was very thorough in his explanation of the services provided and easy to communicate with; I was VERY happy with my new floor and please with Flooring Direct's service. Thank you!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Flooring Direct
Thanks member!! What a wonderful review and we appreciate your taking the time to post this. Enjoy your new floors and be sure and tell your friends and family!! Sincerely, Karen Love Client Services 214-390-0850

Maureen V.
02/2017
5.0
flooring contractor, hardwood floor
  + 0 more
They were very professional. They showed up on time & let us know about unforeseen issues.
Description of Work: Evened at concrete then installed new hardwood floor.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,500

Valerie P.
02/2017
5.0
flooring contractor
  + -1 more
Went very well. Very professional installer glad to have him in my home.
Description of Work: Trim prices installed for previous flooring job.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Flooring Direct
Thanks so much member for this review. We will do our very best to turn those B's into A's!! Sincerely, Karen Love Client Services 214-390-0850

Amy D.
02/2017
4.0
flooring contractor
  + -1 more
Floors look good. Slightly slower then expected. Happy w/ result.
Description of Work: New laminate floors to replace carpet.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$5,500

Response from Flooring Direct
Thanks member for this post. We will do best to turn those B's into A's!!! Karen Love Client Services 214-390-0850

Don T.
02/2017
5.0
flooring contractor
  + -1 more
Perfect. I usually don't give a perfect review but this was perfect. The installer who very good and did a perfect job.
Description of Work: Sheet vinyl flooring installed in a B/A.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$550

Response from Flooring Direct
Well thanks member, we'll take it! Enjoy and tell all your friends about us:) Karen Love Client Services 214-390-0850

Mary E.
01/2017
5.0
ceramic tile, flooring contractor
  + 0 more
I couldn't have asked for an easier job. This was so much easier than having my husband do the work. He can tile floors but has another full time job. I suggested since it was so extensive that we pay to have it done. It was worth every penny. The best part was that even though my husband was reluctant to have someone do this, he was pleased with the results and really liked the company we worked with. Thanks Flooring Direct.
Description of Work: We had ceramic tile that looked like wood installed for 1600 sq. ft. This was practically our entire house. We are very pleased with the results. The guys doing the work did a great job. They were professional and cleaned up after they were finished. I was surprised how quickly they completed the job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$14,700

Response from Flooring Direct
What a wonderful review, thanks member!! It was very much a pleasure working with you guys as well. Tell your friends and family and enjoy!! Sincerely, Karen Love Client Services 214-390-0850

Jose E.
01/2017
5.0
flooring contractor
  + -1 more
Process went extremely well. Everyone thing from bid, to scheduling, to installation was smooth. They communicated very well throughout the process. I am extremely happy with the service. So much so I hired them to do a second job on my rental home.
Description of Work: I hired Flooring Direct to replace carpet in my home with laminate flooring for the downstairs areas.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Flooring Direct
Thank you so much member for this post, we appreciate it!! Tell your friends and family about us:) Sincerely, Karen Love Client Services 214-390-0850

Andy O.
01/2017
5.0
flooring contractor
  + -1 more
Did a very solid job.Drew and installers were great. Thank you!
Description of Work: LVP floors in living room and guest hallway.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Response from Flooring Direct
Thanks member! Yes, we have wonderful flooring specialists and Drew is certainly a favorite:) Tell your friends and family:) Karen Love Client Services 214-390-0850

Beth F.
01/2017
5.0
ceramic tile, flooring contractor
  + 0 more
2 man crew arrived on time every day and were very meticulous in every detail.
Description of Work: Install new flooring to upstairs master bedroom, hallway and stairs to main level. Also porcelain tile in guest bathroom.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Response from Flooring Direct
Thanks member for this wonderful review! We do have great installation crews and we appreciate your comments!! Sincerely, Karen Love Client Services 214-390-0850

Marci G.
12/2016
5.0
carpet installation, ceramic tile, flooring contractor, hardwood floor
  + 2 more
They were quick, professional and cleaned up after they were done. It was all installed properly. I'm writing this before the carpet was installed, but the tile and laminate look amazing.
Description of Work: I had tile that looks like hardwood, carpet and laminate installed. The removed the old carpet and tile before installing new tile in the kitchen, living room, dinning room, bathroom and office. They installed laminate in our upstairs game room and hallway. New carpet in all the bedrooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$21,000

Response from Flooring Direct
Thanks co much member!! We have excellent installation crews and thrilled to see your post:) Thanks again for the business and tell your friends and family! Sincerely, Karen Love Client Services 214-390-0850

ROBERT & PAULA M.
12/2016
5.0
flooring contractor
  + -1 more
Great. They had different installers this time.
Description of Work: We had them come back to do another room.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Response from Flooring Direct
Thank you so much member for giving us another opportunity to serve you. We certainly appreciate your business!! Sincerely, Karen Love Client Services 214-390-0850

Drew K.
12/2016
5.0
flooring contractor, hardwood floor
  + 0 more
Mario and his assistant were great!
Description of Work: Installed wood flooring throughout most of our house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$11,500

Response from Flooring Direct
Hi member and thanks so much for this review!! As always, we love to hear from our customers after a job. We have wonderful installation teams as you have found out. enjoy:) Karen Love Client Services 214-390-0850

David S.
12/2016
5.0
flooring contractor, hardwood floor
  + 0 more
Excellent work from start to finish.
Description of Work: Wood floor installation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Flooring Direct
Thanks member for this post and comment!! It was a pleasure working for you and your family and we hope to again in the future!! Sincerely, Karen Love Client Services 214-390-0850

David S.
12/2016
5.0
carpet installation, ceramic tile, flooring contractor
  + 1 more
Start was rough- No one showed on first day and no phone call- l called them a they noted the problem. One the guys slowed up everything was excellent!
Description of Work: Put carpet in bedrooms, tile in bath and laundry.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$11,000

Response from Flooring Direct
Hate to hear about the rough start but very pleased to hear of the outcome!! Enjoy those new tile floors and tell your friends and family!! Sincerely, Karen Love Client Services 214-390-0850

James H.
11/2016
5.0
flooring contractor
  + -1 more
Speedy, thorough neat-left every thing looking great.
Description of Work: Flooring (vinyl) put in.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,700

Response from Flooring Direct
Hi member and thank you so much for this review! We cannot hear it enough how happy our customers are!! Karen Love Client Services 214-390-0850

Sumom G.
11/2016
5.0
carpet installation, ceramic tile, flooring contractor
  + 1 more
Drew was great-very helpful to answer all questions. Karen & Claire were so accommodating. Installers were professional & friendly & exceeded time frame to finish early.
Description of Work: Removed carpet & replaced w/ tile in 3 bedrooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Response from Flooring Direct
Ahhh, thanks so much member for this review. You were a pleasure to work with as well. Tell your friends and family!! Karen Love Client Services 214-390-0850

Jody F.
11/2016
5.0
ceramic tile, flooring contractor
  + 0 more
Sales were great and the crew that came out was very good and professional
Description of Work: replaced carpeting with wood looking tile in half my house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

Response from Flooring Direct
Thanks member for this post!! We enjoyed working with you and hope to more in the future. Tell your friends and family!! Karen Love Client Services 214-390-0850

Robert Y.
11/2016
5.0
carpet installation
  + -1 more
Installers showed up on time, were courteous and worked efficiently.
Description of Work: Carpet installation in multiple rooms in the residence.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Response from Flooring Direct
Great to hear member and thanks for the post! Tell your friends and family:) Karen Love Client Services 214-390-0850

11/2016
4.0
flooring contractor
  + -1 more
Day got too long-finishing up after 8:30 pm. I'd have preferred to have job completed the following morning. But-they were very hard working.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Cathy B.
10/2016
3.0
carpet installation
  + -1 more
The salesman, Tom Woods, were very pleasant during the initial meeting. We sealed the deal on the spot due to his, what we thought, was his professionalism and knowledge. We were informed that before the install, we would be called to confirm the date and time window and then receive another call before installers showed up. We did not receive a call confirming the window and the installers showed up earlier than planned. It would not have been an issue, however, we were trying to disconnect cables and such from the satellite, DVR, etc. and my husband informed the installer that he needed a few more minutes since they showed up earlier than expected. The installer ignored him and pulled out the cables. While the installers were proficient, their customer service was very poor. In addition, we had discussed with the salesperson that we wanted additional trim for the carpet but that was not relayed to the installers so we have to schedule another appointment with the project manager. I have tried to reach out to the salesperson and he has not responded even though he informed us when we paid him that if we had any questions he was available 24/7. This was a small job so I am guessing our business and customer satisfaction does not matter to the company. Very, very disappointed!!
Description of Work: Carpet installation

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0


Cory M.
10/2016
5.0
flooring contractor, hardwood floor
  + 0 more
They were very professional, courteous, and did a fantastic job. They were very particular about every aspect of their services.
Description of Work: Removal of carpet and ceramic tile moved our furnished replaced it at the completion placed hardwood.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,823

Response from Flooring Direct
Thank you so much member. We certainly appreciate our customers that take time out of their day to support us!!! Tell your friends and family and enjoy:) Karen Love Client Services 214-390-0850

Holly G.
10/2016
5.0
flooring contractor
  + -1 more
Very wall, looks great. Professional.
Description of Work: Laminate flooring installed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

Response from Flooring Direct
We can't thank you enough for taking time out of your day to post this review. Customer reviews are so very important to our business! Enjoy your new floors and tell your friends and family:) Karen Love Client Services 214-390-0850

Alex P.
10/2016
5.0
carpet installation, ceramic tile, flooring contractor
  + 1 more
Jase and Richy are too awesome for words. I've had tile work done in the past, but these two very professionals are so tax above superior its unbelievable. Beautiful work.
Description of Work: Tile work-back splash-carpet install.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$28,000

Response from Flooring Direct
Thanks member! We definitely have the best installers around and thank you so much for the comments and ratings! Karen Love Client Services 214-390-0850

James W.
10/2016
4.0
carpet installation, ceramic tile, flooring contractor
  + 1 more
Ordered new material(so soft) and expanded the job without extra charge. The second installer did a great job. They stood behind their work and price.
Description of Work: Don Swain, our salesman, was very patient and made multiple trips to help select product. Our first installers damaged some kitchen tiles when old carpet tack was removed. They corrected the problem.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$2,300

Response from Flooring Direct
Thanks for your honest and detailed review. We never like hiccups but do view them as opportunities to show what kind of company we are. Glad we got you fixed up! Dan Ratcliff President 972-679-6426

Andreia M.
10/2016
5.0
flooring contractor
  + -1 more
Very professional installers. Mario & Daniel were excellent, would recommend. Flooring direct to any & all who have a mobile home!
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,200

Response from Flooring Direct
Thanks so much for this review! Both Mario and Daniel are excellent, you couldn't ask for better crews to have done your installation. I put our guys against anyone!! Dan Ratcliff President 972-679-6426

Contact information

9886 Chartwell Dr, Dallas, TX 75243

https://www.flooringdirectdfw.com/

Service hours

Sunday:
Closed
Monday:
9:00 AM - 4:00 PM
Tuesday:
9:00 AM - 4:00 PM
Wednesday:
9:00 AM - 4:00 PM
Thursday:
9:00 AM - 4:00 PM
Friday:
9:00 AM - 4:00 PM
Saturday:
Closed


Licensing

Insured

Licensed*
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Flooring Sales and Installation,
Carpet Sales and Installation,
Hardwood Flooring Sales and Installation,
Ceramic Tile

FAQ

Flooring Direct is currently rated 4.8 overall out of 5.

Sunday: Closed

Monday: 9:00 AM - 4:00 PM

Tuesday: 9:00 AM - 4:00 PM

Wednesday: 9:00 AM - 4:00 PM

Thursday: 9:00 AM - 4:00 PM

Friday: 9:00 AM - 4:00 PM

Saturday: Closed

Flooring Direct accepts the following forms of payment: Check,CreditCard,Financing Available
Yes, Flooring Direct offers free project estimates.
No, Flooring Direct does not offer eco-friendly accreditations.
Yes, Flooring Direct offers a 10% senior discount.
No, Flooring Direct does not offer emergency services.
Yes, Flooring Direct offers warranties.
Flooring Direct offers the following services: Carpet, Carpet Tile, Hardwood, Sand & Finish, Ceramic Tile, Vinyl, Laminate, Stone, Marble, Travertine, Porcelain, Cork, Bamboo & Granite.
Installation-Only: we do not install flooring you already own. Polishing, Cleaning & Waxing.

Contact information

9886 Chartwell Dr, Dallas, TX 75243

https://www.flooringdirectdfw.com/

Service hours

Sunday:
Closed
Monday:
9:00 AM - 4:00 PM
Tuesday:
9:00 AM - 4:00 PM
Wednesday:
9:00 AM - 4:00 PM
Thursday:
9:00 AM - 4:00 PM
Friday:
9:00 AM - 4:00 PM
Saturday:
Closed