Glass Doctor of Dallas Metroplex

I wanted to delay the installation for about a month, and they were able to do it on the day I wanted. Excellent job.

Steve responded quickly to my request. He was on time delivered what he promised. He stayed on top of the project and kept me informed. The price was fair and the service top notch

When I phoned Glassdoctor this annoying beeping sound occurred once I spoke with an agent. It was extremely creepy. I realize that many inbound call centers do record for training purposes - but not every single call. This leads me to believe they have had some serious litigation - because only an organization that has had litigation goes to the expense of recording every single incoming call. Note that I've worked in call center environments - and recording and maintaining calls is an expensive proposition. Generally a call center agent, manager or others can choose to record calls but leaves that up to the individual's discretion. The agent said she couldn't turn off the capability. I'd just be leery - I know I am - when someone records what I do. The assumption that only guilty people have something to be afraid of in our litigious society is entirely farcical.

We had a tennis ball break a single pane window in our garage. I called Glass Doctor and described the situation. I estimated that the size of the window was 3 x 3 (36 in. x 36 in.). They told me that a guy could be out in a week to fix the window between 1:30 and 3:00 p.m. They also said that the cost would be between $170 and $190 for the repair. The guy showed up today about 4:00 p.m. (which is not a great big deal), but then he measured the window and said he would get me a price. What? I already had a price ($170 - $190). The window turned out to be 28 in x 28 in ( smaller than what I estimated) and the price he quoted turned out to be $232 ($40 - $60 above what was quoted to me). I told him about my prior quote and he asked if I told them it was a putty seal, as if there is another kind - or at least an easier kind. Anyway, with the guy here, and having waited a week and an extra hour to get him here, and needing the repair, I agreed. They guy did a fine job, but I feel like I got the old bait and switch on price. Granted, in the scheme of things it is not that much, but it irritates me when service folks do this kind of stuff. Glass Doctor repairs windows every day and should know exactly what the job will cost, so I expect that it will cost what they quote me. This just feels very low end. So, congrats Glass Doctor - you shook me down for 40 extra bucks, but you lost all of my future business. Hopefully, you guys will see this and repair the thing that needs repairing the most - which is your business / pricing approach. Do the job for what you quote.

Our town experienced a severe hail storm last night leaving an extremely high number of residents without windows. I asked for an estimate to be performed and was informed of a $50 non refundable fee. The fee would be deducted if they were hired to perform the work. Not desirable, but workable. I was asked how I would be paying the fee, to which I offered cash or check. I was told by Laura "they" were only accepting credit card number over the phone. My first reaction was why would you ask if there was only one option, instead I expressed my concern of not being comfortable providing this type of information over the phone. Claiming she understood, I opted not to deal with this company. My reason for writing this is to share my experience during a time of crisis, a company should understand the last thing any consumer wants to do is add to their already elevated stress levels, so why push for what appears to be an easy way to add extra income to their bottom line during a stressful time. Consumers need help, not another avenue to price gouge. Please consider this when making your decision. We come looking for assistance, not providing additional income at the mercy of a homeowner. Needless to say, my business will be taken elsewhere.

I did not hire this company. I had three other companies come out and give me a bid. ALL three were priced at about $175 and had a 10 year warranty included in that price. ALL three didn't expect any money down and said full payment was due once work was completed. This whole ordeal has taught me a valuable lesson when replacing glass in windows.

Glass Doctor guys were great! Very professional and they know their craft. Estimator was also the installer and he was very professional and meticulous in his installation. He took care to cover the floor and cleaned up afterwards. My windows are out of square due to settling issues in my building, and Jeff Joseph took the time to measure and cut the panes out of square to exactly fit the out of square frames. That is way above and beyond what the typical contractor does. Thank you Glass Doctor.

Jeff Joseph came out and gave me an estimate right away. They had it ordered and installed the next week. They did a fantastic job. I love our new guest shower.

I just had to post about the excellent service provided by this company. I called at 8am yesterday morning about a window pane I broke. The scheduler was great to deal with, and was able to work me in for end of day. They called twice to let me know the exact time of arrival (which was accurate.) My glass turned out to be an odd thickness, and the technician made a special trip back to the office to get the correct glass, even though it was after hours. He then patiently spent nearly an hour trying everything he could think of to fit the frame back into my slightly warped window sill. He made it work, because he was concerned and did not want me to have to spend the night with a broken window pane that would allow others access into my home. I can't stress how pleased I am with the professionalism and service of each person I dealt with in this company. I will consider them first when I replace all the floor to ceiling windows in my 1950's house. Great people to do business with.

This is a very dependable company, it's a pleasure doing business with a company that is responsive and holds to their commitments. I would advise anyone looking to replace any type window to contact them, I would use them again and will tell everyone I know to call them 1st!!

The wanted to make things right and fix what was wrong. Polite and found the problem. Ordered the right spring and come back in a week and replaced. Surprised they cared and was very apologetic about service before. I would definitely use again since they are good at follow ups on reviews. The made it right. The additional cost was because we had more springs ordered to fix other windows that had gone bad.

It turned our very well. They did excellent work. They were organized. They knew how to approach. They were on time. Certainly, Glass Doctor would be my go to person.

It worked out very well. I'm very happy with them. They were very prompt, straight forward, gave me all the options and left it in my hands, no hard sale or anything like that. I have no complaints whatsoever. The price was about what I expected.

They were the same with everybody else. Their quality was very good.

Glass Doctor of Dallas Metroplex performed services for me. They were excellent. They did what they said they were going to do. They were courteous. We would use them again and highly rate them.

They did a really good job. My real estate person gave me their name.

I don't recall any issues with the service from Glass Doctor of Dallas Metroplex so I guess it was okay. They did a good job I guess.

They were great. I don't have a complaint on the work that was done. I do have a complaint on how long it took them to complete the work. I had a broken window, called them, and it took three days for them to come out. I thought they were going to replace the window that day. They had to order something and it took an additional week before they got the glass. It wasn't special glass. Then they had to come and install it. It took close to two weeks.

They are good and I don't have any complaints. The price was reasonable.

They were quick on getting out and getting everything measured. It was a special order glass, we had it in in just a couple of days. They were really quick on their service. What they quoted us initially is in fact what what we paid. There were no surprises on the cost.

It was good. I guess the price was pretty good. I've used them before in the past.

Our rear entry door glass was broken during a home theft attempt. We needed it replaced quickly. Called that evening and scheduled for the next day. I called the next morning and they said they did not have my appointment and no one was scheduled. It was a bit upsetting, but they put me back in the system and guaranteed someone would be out before the end of the day. The technician was polite and replaced the glass and door features/insets. He cleaned up the area and we had our door back by 6pm. Mission Accomplished, :)

All the service people were polite and worked around my hectic schedule. It's nice to have windows I can see through. There was a problem with a leak in one window and they promptly came out to fix it. Turns out the problem was a lose brick under the window which wasn't even their fault, but they didn't charge me for the repair.

It was good. They were behind on their schedule - I was scheduled in for a certain time and I was delayed by an hour or so. Every body was helpful in getting me scheduled and in.

We had a disappointing experience with Glass Doctor and our glass shower enclosure that could affect the outcome of the sale of our home. First, Joshua Calhoun was over an hour late to our measuring appointment, then sold us a frameless glass shower unit we thought would look great on our renovated shower, but he failed to detail what "industry standards" would involve regarding the amount of water that would leak out of our shower. Secondly, Josh stated that he would have the glass installed in one week, we waited 2 1/2 weeks. They sent a one man crew to install the glass, (who was on a personal phone call almost the whole time he was here). After about an hour, we could tell there was some trouble with the install, due to Joshua being sent back out to help, but were reassured there was no problem. After the install we were able to look at a distance at the shower (both installers were in the bathroom cleaning up packaging). My husband and I were able to get a better look at the shower glass after the installers left, and found a chip and crack in the top corner of the glass shower door. Also, the gap from the shower door to the side glass was very large, on the upside of 3/8" and the silicone caulking job was gapped and messy on the side glass. We called the office the day of the install, but they were closed. My husband and I took showers the next morning, and the amount of water that leaked out of the door soaked a large bath towel, enough to wring out water from the towel. My husband called and spoke with Brandon. He set an appointment for the following Tuesday. Joshua Calhoun came back out, stated that the gap was too large and acknowledged the chip in the door. He also said that they would replace the glass door within a week. My husband spoke with Brandon over the phone and he also said they would be replacing the glass door. Several days later, Brandon called to say they would not be replacing the door, due to the glass being within industry standards. Brandon also stated that the chip and crack in the door was acceptable if it was not in view 5 to 6' away from the glass and the gap could be within 3/8". I asked Brandon why Joshua had stated the glass door would be replaced and his reply was " he was comforting an angry client". I have been in the service industry over 25 years, dealing with all manner of issues, my husband and I were in no way mean, abusive or outrageous in our warranty concerns. We paid good money for shower glass we expected would not be chipped and cracked or for an enclosure that would leak the amount of water it does. Why does this company believe that an outright lie is comforting? During the conversation, Brandon tried to blame the amount of leakage on my method of taking a shower, I am an adult who knows better than to point the shower head toward the door with a massive gap and flood my bathroom floor. I am truly disappointed in this company, the employees, the product and manner of the customer service. I would never recommend this company to anyone. Steer clear unless you wish to be "comforted" by lies.