Founded 1990 • With Angi since April 2009
Service Provider ResponseThank you for taking the time to leave feedback for us, and for contacting us for our advice. Our clients mean a lot to us, even when it is only for advice. We are always happy to provide information and guidance even when you need services we do not offer. In your form submission to our website on Wednesday September 07, 2016, you stated that you have noticed that the rains have washed away the top soil down to a level that you don't think is good. We explained that when there is an active erosion issue around a foundation it is much better for you to handle the issue immediately by adding topsoil with the proper grade for the water to drain away from your foundation. Our company does not do that type of work. Our company only does foundation repair by installing piers into the ground which was not stated as your issue. Since your drainage issue is not within our scope of work we can only advise you to either grade the top soil for proper drainage or call a qualified landscaping or drainage company which we did in our email to you. You are obviously a very conscientious homeowner that takes a proactive approach to solving problems on your property. Because of your diligence, you have the opportunity to correct your drainage issue quickly before damage is done to your foundation. Many people wait too long to correct this type of issue, and we admire and respect your approach. If you are noticing symptoms of foundation problems such as cracks in the drywall of your home, doors and windows sticking or not working, floors sloping or anything else. please don't hesitate to contact us and we'll be happy to set an appointment for an evaluation for you. Fortunately, it sounds like you will be able to correct the situation before it becomes a foundation issue. The most important thing to keep in mind is that water should drain away from the foundation. If any water runs towards the foundation or pools around it then that will eventually create issues that may need to be addressed in the future. I sincerely apologize if we did not meet your expectations in our communications with you. The next time you need help with a foundation issue I ask that you reach out to me personally and I will be happy to stop by. Sincerely, Douglas Plauche, Owner
Service Provider ResponseThank you, [Member Name Removed]. A college professor once told me "if you're early, you're on time...if you're on time, you're late". We do our very best to not only be prompt and courteous, but early when we can. Of course, Austin traffic doesn't always make that the easiest task, but we do our best. It was a pleasure meeting you and working with you on this project. I hope you'll call us in the future if the need warrants.
Service Provider ResponseThanks, [removed member name]--sometimes to get the best access to the beam supporting your home, foundation repair must be done "through" existing concrete. Unfortunately, there is no way to match the concrete shading or texture from what was originally poured years ago. One solution to this problem may be to have your concrete sealed and stained using a concrete refinishing company, or have a thin layer of concrete poured over the entire area to cover the patch and make the surface evenly colored and smooth. Please give us a call if you have any additional questions! We were very pleased with the results of your project and appreciate your confidence in our abilities!
Service Provider ResponseThank you, ['member name removed] and thanks to your daughter, as well. Our crew enjoyed working with you and your daughter on the home. Your recommendation and confidence in our company are very much appreciated. If we can assist any further, please let us know!
Service Provider ResponseThank you, [member name removed]--we appreciate your feedback and are here to help hiwever we can. It was a pleasure working with you on your home!!
Service Provider ResponseThank you very much, (member name removed) ! We enjoyed meeting you and we're here for whatever you need, just give us a call.We appreciate the opportunity to repair your foundation and hope you have a terrific holiday season!
Service Provider ResponseAt Douglas Foundation Repair, we have a very long track record of doing the right thing for our clients and the houses we work on. We were hired to add new beams to the foundation structure and to shim the house upon the the existing piers to bring it to a more "level" condition. As far as our operations manager not being at the site when you dropped by, sorry he was not there when you went by but he did speak with you each day. He does not hang out at each job, but has other projects going on. That said we always had a foreman on your job that was able to speak with you at your convenience. Starting with the first evaluation, we provided you with tons of information so you could choose your best strategy for your repairs. Of course we offered to install piers to replace the existing failing piers as this is what we do, but you could only afford 5 new ones replacing the worst of the worst, so that is what we installed along with the new beams. We have had independent engineers come out to the project and they comment that the work we did was absolutely wonderful. And we stand by our work that was contracted. And as you say, what we actually performed was excellent. The problem is your budget is short of what the house required and for some reason that is our fault. Hmmmm. Your complaint against my firm is about what was not done and not contracted for so it makes no sense at all. Classically, the problem is budget vs actual need. When if became painfully obvious to you that you had to have new piers we asked if you wanted a price for the piers and you said no thanks, you would hire someone else. Sara, we were always responsive and considerate. Our performance of work contracted is exceptional and if we were hired to install new piers, the new piers would of been done first rate too. Thank you. Douglas Plauche. Owner
Service Provider ResponseWow, thank you for the review. Just love that you appreciate we are here to help and you take the time to say so publicly. Thank you! Stick to the hydration program, pay attention to changes to the performance of your home and you will take care of your home's foundation. Your neighbors will be curious how you do it. Haha. All the best. Douglas
Service Provider ResponseReally? An "F"???? You are exaggerating your project on all levels. (no pun intended) Per contract, we installed cribbing and jacks throughout the foundation to lift as possible, concentrating on the center of the home. We replaced all of the poor existing shims on the existing piers. We got the center of you home up 1" without damage to the tile floors. That is exactly what you paid for. So giving us an F is absurd. We spent two hours of actual lifting and dropping your home to try to make you happy. We know what we are doing and your house would not cooperate without breaking. At one point, you took over the job because you wanted different results than we could provide. You actually commanded yourself to foundation contractor foreman and thought you could do better. You had my crew lift and lower the home over and over, failing to make the changes you wanted yourself. Your home is what dictated the results, not my crew or the effort. Finally, after you had us try everything possible several times over, we said "enough, the home is done". Yes, i understand you are just dissatisfied with the results. Do not be dissatisfied with the effort. We, for free, added 4 piers and 16' of beams trying to make you happy. Yes the evaluator said it should be able to come up fine on the existing beams and piers, but once we actually started jacking on the house, your beams were weak and needed additional support. No way that is typical but it is possible. We performed 100% of the contract terms, always with your goals in mind. Your home just needs more beams and piers, plus you have to be ready to remodel the home if you try to "level" it better. Finally, Alfred was on the job the whole time, he only speaks English and our foreman is bilingual. Lunch time is siesta time. My crew deserves the break in the middle of the day. I provide water and ice for them to drink too.
Service Provider Responsethanks [remove member name] Really appreciate you taking the time to give your review. Amazing how invasive the project is during the job, and then when we are all done, not so bad. In fact we hear all the time that we leave the job better than we found it. Pretty cool. Thanks again. D
Service Provider ResponseHi [member name] Foundation assurance. That is what we do. thanks for the review. Douglas
Andy's Sprinkler, Drainage, and Lighting, founded in 1987, provides Sprinkler Repair & Maintenance, Outdoor Drainage Installation, and Low-Voltage Landscape Lighting services to home owners, property management groups, and commercial businesses. Our top priority is earning your trust through outstanding customer service provided by our honest, licensed professionals. Our technicians receive criminal background checks, receive extensive training (on top of their required state licensing), and we don't cut corners. If you want the job done right the first time, give Andy's a call today!
Mr. Rooter Plumbing of Austin is standing by to take care of any plumbing issues you might have in your home. Our team is known for being friendly, punctual, knowledgeable, efficient, and clean. Our Austin plumbing services are known for being effective and competitively priced. Keep your home’s plumbing systems in tip-top conditions with the help of Mr. Rooter Plumbing of Austin. With routine maintenance, we can help you avoid major plumbing problems. But if they do happen, our repair services can get us at your door quickly to get things under control, even for emergencies that happen at odd hours and on weekends or holidays! We bring you the best of all worlds when you call on us to work on your Austin home plumbing services. You get the personability and quick turn-around times of a local plumber. But you also get the advanced training and top-grade equipment of a corporate plumbing company!
Foundation Support Specialists offers foundation repair services for both slab and pier & beam foundation types. We also offer extensive concrete repair, waterproofing, encapsulation, and drainage options. We offer a wide variety of financing options and stand behind our services with a variety of warranties. FSS is committed to its customers!
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DOUGLAS FOUNDATION REPAIR is currently rated 4.8 overall out of 5.
DOUGLAS FOUNDATION REPAIR is open:
Monday: 8:30 AM - 5:00 PM
Tuesday: 8:30 AM - 5:00 PM
Wednesday: 3:30 AM - 5:00 PM
Thursday: 8:30 AM - 5:00 PM
Friday: 8:30 AM - 4:00 PM
DOUGLAS FOUNDATION REPAIR accepts the following forms of payment: Check, Visa, MasterCard, Discover, Financing Available
No, DOUGLAS FOUNDATION REPAIR does not offer free project estimates.
Yes, DOUGLAS FOUNDATION REPAIR offers eco-friendly accreditations.
Yes, DOUGLAS FOUNDATION REPAIR offers warranties.
DOUGLAS FOUNDATION REPAIR offers the following services: FOUNDATION REPAIR & MUDJACKING, SPECIALIZING IN CONCRETE RESTORATION AND FOUNDATION REPAIR, SERVICE SLAB-ON-GRADE FOUNDATIONS, MUDJACKING SERVICE INCLUDES RAISING/LEVELING DRIVEWAYS, SIDEWALKS, POOL DECKS, ENTRY WAYS AND PATIOS. WE PROVIDE PROPERTY DRAINAGE SOLUTIONS INCLUDING FRENCH DRAINS, SURFACE DRAINS AND RE-GRADING SERVICE. WE INSTALL ROOT BARRIERS TO PROTECT FOUNDATIONS FROM ROOT DAMAGE.