DOUGLAS FOUNDATION REPAIR

"It was our pleasure working with you!! Thank you for the opportunity to earn your business."

"Thanks, [removed member name]--sometimes to get the best access to the beam supporting your home, foundation repair must be done "through" existing concrete. Unfortunately, there is no way to match the concrete shading or texture from what was originally poured years ago. One solution to this problem may be to have your concrete sealed and stained using a concrete refinishing company, or have a thin layer of concrete poured over the entire area to cover the patch and make the surface evenly colored and smooth. Please give us a call if you have any additional questions! We were very pleased with the results of your project and appreciate your confidence in our abilities!"

"Thanks for the feedback and the opportunity to shore things up. We know that foundation repair can be stressful especially under the circumstances and we are so happy with the results too. We are here to help and look forward to helping you or your neighbors whenever we can!"

"Thank you, ['member name removed] and thanks to your daughter, as well. Our crew enjoyed working with you and your daughter on the home. Your recommendation and confidence in our company are very much appreciated. If we can assist any further, please let us know!"

"Thank you, [member name removed]--we appreciate your feedback and are here to help hiwever we can. It was a pleasure working with you on your home!!"

"Thank you very much, (member name removed) ! We enjoyed meeting you and we're here for whatever you need, just give us a call.We appreciate the opportunity to repair your foundation and hope you have a terrific holiday season!"

"At Douglas Foundation Repair, we have a very long track record of doing the right thing for our clients and the houses we work on. We were hired to add new beams to the foundation structure and to shim the house upon the the existing piers to bring it to a more "level" condition. As far as our operations manager not being at the site when you dropped by, sorry he was not there when you went by but he did speak with you each day. He does not hang out at each job, but has other projects going on. That said we always had a foreman on your job that was able to speak with you at your convenience. Starting with the first evaluation, we provided you with tons of information so you could choose your best strategy for your repairs. Of course we offered to install piers to replace the existing failing piers as this is what we do, but you could only afford 5 new ones replacing the worst of the worst, so that is what we installed along with the new beams. We have had independent engineers come out to the project and they comment that the work we did was absolutely wonderful. And we stand by our work that was contracted. And as you say, what we actually performed was excellent. The problem is your budget is short of what the house required and for some reason that is our fault. Hmmmm. Your complaint against my firm is about what was not done and not contracted for so it makes no sense at all. Classically, the problem is budget vs actual need. When if became painfully obvious to you that you had to have new piers we asked if you wanted a price for the piers and you said no thanks, you would hire someone else. Sara, we were always responsive and considerate. Our performance of work contracted is exceptional and if we were hired to install new piers, the new piers would of been done first rate too. Thank you. Douglas Plauche. Owner"

"Really? An "F"???? You are exaggerating your project on all levels. (no pun intended) Per contract, we installed cribbing and jacks throughout the foundation to lift as possible, concentrating on the center of the home. We replaced all of the poor existing shims on the existing piers. We got the center of you home up 1" without damage to the tile floors. That is exactly what you paid for. So giving us an F is absurd. We spent two hours of actual lifting and dropping your home to try to make you happy. We know what we are doing and your house would not cooperate without breaking. At one point, you took over the job because you wanted different results than we could provide. You actually commanded yourself to foundation contractor foreman and thought you could do better. You had my crew lift and lower the home over and over, failing to make the changes you wanted yourself. Your home is what dictated the results, not my crew or the effort. Finally, after you had us try everything possible several times over, we said "enough, the home is done". Yes, i understand you are just dissatisfied with the results. Do not be dissatisfied with the effort. We, for free, added 4 piers and 16' of beams trying to make you happy. Yes the evaluator said it should be able to come up fine on the existing beams and piers, but once we actually started jacking on the house, your beams were weak and needed additional support. No way that is typical but it is possible. We performed 100% of the contract terms, always with your goals in mind. Your home just needs more beams and piers, plus you have to be ready to remodel the home if you try to "level" it better. Finally, Alfred was on the job the whole time, he only speaks English and our foreman is bilingual. Lunch time is siesta time. My crew deserves the break in the middle of the day. I provide water and ice for them to drink too."

"thanks [remove member name] Really appreciate you taking the time to give your review. Amazing how invasive the project is during the job, and then when we are all done, not so bad. In fact we hear all the time that we leave the job better than we found it. Pretty cool. Thanks again. D"

"Hi [member name] Foundation assurance. That is what we do. thanks for the review. Douglas"