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About us
Absolute FREE ESTIMATES at your home or business. As Tarrant, Dallas, Denton and Collin County's premier plumbing company since 1995, we’ve completed more than two million jobs helping residents and business owners get the quality plumbing repairs and installations they need and always at a fair and affordable price. As you learn more about Ernie's Plumbing you’ll realize there’s a lot more to our plumbing company than industry expertise alone; we’re also committed to providing the best customer experience you can find anywhere! Whether you need a brand-new plumbing system or some routine maintenance, Ernie's Plumbing is here to provide the service and professionalism you need. Contact us to schedule an absolute FREE ESTIMATE with a skilled technician.
Business highlights
Family owned & operated
30 years of experience
Services we offer
Plumbing, Drainage Our plumbers have extensive training and knowledge to answer your questions and find the most effective solution for any plumbing issue. Our plumbers are actually employed by us as we do not subcontract out anything. We will dispatch our plumber and they will arrive at your home in our clearly marked van, in uniform with their name tag reflecting a picture of our employee issued by “HR First Contact” which performs our drug screen and criminal history background check for ours and your protection. Call Ernie's today!
Services we don't offer
We do not install plumbing for new home builders. We perform plumbing service on existing homes and commercial buildings only.
Amenities
Eco Friendly Accreditations
Yes
Free Estimates
Yes
Warranties
Yes
Senior Discount
$25 off
Accepted Payment Methods
- Check
- CreditCard
Our recent projects
- 16
Assorted photos uploaded by Ernie's Plumbing Service Inc
Reviews
4.61,466 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 9% | ||
| 4% | ||
| 2% | ||
| 3% |
Filter reviews by service
Showing 1201-1225 of 1466 reviews
John L.
Mar 2013
Everything went fine. Tech was courteous and knew what he was doing.
Response from Ernie's Plumbing Service Inc
"Thank you, for your review on my company. Sincerely, Ernie."
Gary S.
Mar 2013
My impression from start to finish was one of professionalism and great customer relations skills. I could have beat their prices for the two projects, but I wouldn't have gotten the quality, and in matters of home maintenance, quality wins over low price every time. They were obviously more knowledgeable than the previous crews, spotting the code problem that had been missed twice before. Also, on the subject of code, they arranged for a city inspector to examine their work before they closed everything up; the two previous repairs were never inspected at all!
I would heartily recommend Ernie's Plumbing to anybody who is willing to perhaps pay a little more to have the job done right the first time, on time, by workers who take pride in their work and know their trade. From keeping the work area clean to showing up on time looking neat, to explaining both the problem and possible solutions in a clear and objective way, these guys are the best!
I would heartily recommend Ernie's Plumbing to anybody who is willing to perhaps pay a little more to have the job done right the first time, on time, by workers who take pride in their work and know their trade. From keeping the work area clean to showing up on time looking neat, to explaining both the problem and possible solutions in a clear and objective way, these guys are the best!
Response from Ernie's Plumbing Service Inc
"Wow! I could not have gotten a better review had I scripted and paid someone to write this. (Hey, I promise. I didn't folks) Thank you, sooooo very much for clearing taking some time to write this review on my company. I sincerely appreciate it. Ernie."
Renee S.
Mar 2013
He didn't just replace the toilet. I bought the toilet and he replaced it but he had to repair the flange. I got a discount because I am a repeat customer.
I have a particular plumber that I like to use from there. He's very professional. He's extremely knowledgeable and I've always had a good experience with him.
I have a particular plumber that I like to use from there. He's very professional. He's extremely knowledgeable and I've always had a good experience with him.
Response from Ernie's Plumbing Service Inc
"Thank you, so very much for posting a review. Sincerely, Ernie."
Richard J.
Mar 2013
3
Response from Ernie's Plumbing Service Inc
"The information you have put in your post does not reflect what we bid to you on our estimate? So, I am somewhat confused. You mention nothing about the top-out stage and the setting of the fixture stage. All that you mention is the rough-in stage? Regardless, I personally reviewed the job estimate given to you and the $12k quote was a good quote. My company couldn't do it for anything less! If you have found someone to do it for only $3k.....a nine thousand dollar difference??? Well, I sincerely hope that all ends up well for you. Respectfully, Ernie."
Ryan A.
Mar 2013
They came out the same day as scheduled.
Greg was fantastic and did great work.
Recommended highly
Greg was fantastic and did great work.
Recommended highly
Response from Ernie's Plumbing Service Inc
"Thank you, for your on my plumber Greg. Sincerely, Ernie."
Garrett B.
Mar 2013
I have several properties that they have worked on, and they’ve been great to work with. He was prompt and did a good job, but there was one part that he needed to go get; I paid over $200 for the installation and $200 for a part to install that was only about $5 and took him about 5 minutes to install.
Response from Ernie's Plumbing Service Inc
"Thank you, for your review on my company. Sincerely, Ernie."
Matthew D.
Mar 2013
Great service. They did a good.
Response from Ernie's Plumbing Service Inc
"Thank you, for your positive review on my company. Sincerely, Ernie."
Patsy S.
Mar 2013
All the service up to this date was good. this experience could have been way better.
Response from Ernie's Plumbing Service Inc
"Thank you, for your positive review on my company. Sincerely, Ernie."
Elizabeth F.
Mar 2013
I purchased this water heater on 4/18/11 for 1325.00 plus permit and tax. On 9/9/12, they (Ernies) were called out to find out why it was not working. Of course it was past the one year mark. They had to diagnose (207.00 for this) the problem and replaced the upper thermostat (68.25 for the part). On 9/19/12, they had to return to find out why we were not getting any hot water. This time they replaced the upper thermostat again along with both upper and lower elements along with the lower thermostat. This trip cost me 512.81. On 3/1/13, we called again because something caused the circut breaker to flip. We reset the unit and was getting some hot water. The technician that came out checked out the unit and said the lower heating element was going out , but he didn't know why the breaker was flipped and what might have caused this. He read through all of the previous tickets from his company and said he didn't understand what was causing this to keep happening on a 2 year old unit. Since he didn't know what to do, he went out to his truck. After sitting in his truck for 10-15 minutes, he came in and said he would check the elements again. Story changed and the element was good and he suggested we call an electrician to come out and check the voltage going through to the unit. All he could do was stick his little meter in and verify it was getting the correct voltage. To make a long story short, my husband and son-in-law went to Lowes and bought a new heating element (after verifying this was the problem) and special wrench for less than 20.00. They drained the unit and replaced the element in 30 minutes. According to the manual that came with the unit, the heating element they pulled out was not the element required by the unit. I won't trust this company ever again.
Response from Ernie's Plumbing Service Inc
"I am so truly sorry that you are continuing to have problems with the elements on your water heater. Just as you stated, my company installed a new water heater on April 18th of 2011. Everything worked fine for nearly eighteen months. You called us out on September 09th of 2012 because it quit working. Upon diagnosing the water heater we found that the upper heating element had gone out. Ten days later on September 19th you called us back because it quit working again. Upon diagnosing the heater we found the upper thermostat as well as both heating elements had gone out. Six months later on March 01st 2013 you again called us because it quit working yet again. This time the breaker located at your electrical box had tripped. Anyway, you have a problem going on with your electrical system coming into your water heater. Elements just don't burn out that quickly. I am certain that you're going to find that sometime soon the element you just installed is going to go out as well. I suggest that you get a qualified electrician to check out the wiring between your breaker and the water heater itself. Respectfully, Ernie."
Kari D.
Mar 2013
Great service - prompt, friendly and patient! The technician worked through all the other service people in the house who were delivering a new refrigerator at the same time. He was very friendly and cleaned up after his work as well. I was very happy with the service. He even offered me a discount for being a first time user which I was grateful for.
Response from Ernie's Plumbing Service Inc
"Thank you, for your positive review on my company. Sincerely, Ernie."
Darin C.
Feb 2013
The plumber arrived when he said he would. He snaked the line to clear the drain, and was finished in 30 minutes.
Response from Ernie's Plumbing Service Inc
"Thank you, soooo very much for posting a positive review on my company. Sincerely, Ernie."
Trish J.
Feb 2013
Overall, the plumber was courteous but one of the stool lids was not installed correctly. I don't feel Ernies Plumbing is worth what you pay. I hope to resolve the stool lid issues with the manufacturer but probably won't use Ernies to do that work. It is frustrating to have three new stools installed and pay almost $800 for the installation and still have sloppy stool lids.
I would be interested to know if anyone else has had a similar problem with stool lids from American Standard.
I would be interested to know if anyone else has had a similar problem with stool lids from American Standard.
Response from Ernie's Plumbing Service Inc
"First, let me apologize for any inconvience my company may have caused you. However, I must state that my plumbers are only as good as they product they are installing. The three stools that you provided to us to install for you were what I will politely call "very competively" priced. And you get what you pay for. Thus, the problems you are having. It also explains why you are the one having to go back to the manufacturer for the replacement bolts and other problems with the product rather than my company. Had you purchased your commodes through us you would have purchased a better product. My plumber did not strip the bolts. He tightened them according to the manufacturers specifications and due to them being "competively" price the seat on your commodes wobble thus causing the bolts to "pop" their threads. Please keep in mind that I actually sent my plumber back to you to make the necessary repairs "absolutely free" even though you realized that we don't warrant product defect on products that my company does not sell to you. I'm truly sorry that the product you purchased is inferior and I deeply regret that we installed it for you and are now appearing to be the bad guys. Please everyone reading this review....take note. While I certainly don't mind you purchasing product and paying me to install it for you, keep in mind that there are cheap products out there that even us professionals have a problem with in installing. And remember.....You get what you pay for. Unfortunately, the product this person provided us now is reflecting upon our workmenship. And this just is not the case. Thank you, for your review. Respectfully, Ernie."
Allison W.
Feb 2013
Gregory arrived on time, as promised. I had a leak in my downstairs half bath and he diagnosed it as a leak in the toilet. The toilet was 30 years old. I immediately asked him to replace the toilet as I did not want to fix a 30 year old toilet just to have something else break on it. I also asked him to look at the faucets in my shower/bathtub in the upstairs master bath as I could no longer get them to stop dripping without breaking the handles. They are also 30 years old. He recommended replacing the entire faucet plus the stem. The price seemed reasonable ($288). While he was onsite, I decided to have him replace the toilet in the upstairs guest room and he offered me an additional discount for adding on that service (which he did not have to do, since I had decided to do it without prompting). Gregory left to obtain the supplies at 9:30 and was back by 10:30. He worked diligently on all three projects and was done by 2:50 (as requested since I had to leave the house at 3 pm). He showed me all the rocks that he had cleaned out of the plumbing lines (and there were quite a few). Gregory was neat, polite and very professional. He was so nice to a nosy neighbor who showed up and tried to distract him from his work, but he stayed focused on the job. I would definitely recommend Ernie's plumbing to everyone.
Response from Ernie's Plumbing Service Inc
"Excellent! Thank you, for your comments on my plumber Greg and for posting your review on my company. Sincerely, Ernie."
Warren F.
Feb 2013
Plumbing was backing up. They sent a service technician to unstop drain. He couldn't find clean out and wasn't willing to really look for the pipe in the back yard. He snaked through the vent in the roof. Removed tree roots and said we should have that looked at. Service technician was overweight, sloppy and chain smoked the whole time he was at the house. He honestly seemed like he was going to have a heart attack at any moment while he was up on the roof struggling with the snake. He told me he didn't know which direction the drain went but I should have them run a camera and find out where the roots were growing. He left and a week later we were back at the same problem. I called another plumber on a Saturday recommended by a friend and he came out in the rain, worked in the back yard to find the drain, dug down to it and ran the snake to clear the line. He recommended at minimum to install a new clean out or lay a new pipe. We are putting in a clean out and having them snake the line for tree roots every 6 months for the time being. The second plumber took the time to diagnose and locate the problem and did a much better job that seems to be working.
Response from Ernie's Plumbing Service Inc
"Dear Member, it is unfortunate that you experience such poor service from a service provider. We have checked our records and we do not show having provided service to you. We are located in Lone Oak, Texas and Dallas is outside of our service area for sewer services. We believe that you have us mistaken for an Anchor Plumbing that is located in Dallas. If you would like to discuss this matter further you may contact our office manager Cory McNamara at 903-259-4430 or our Owner and RMP Jerald Lester at 903-355-0022. We hope that you enjoy the rest of your day. Thank you, Anchor Plumbing"
Carl H.
Feb 2013
They sent an 18 year old kid to my house and provide an estimate. Did not seem professional and was not friendly. He sat in his truck for over 45 minutes to get together an estimate. He then was going to over charge me. I was able to call another plumber, and they were able to do it for less than half the price. I would not recoemmned them to anyone.
Response from Ernie's Plumbing Service Inc
"Wow! My plumber may look eighteen however he is in his mid-twenties and holds a Texas state plumbing license and is an exceptional plumber for us. You state that he sat in his truck for over 45 minutes? For everyone reading this review please allow me to illustrate to you just how far people will exaggerate when they are upset. All of my vans have a Teletracing device in them that my company utilizes. It allows us to gps my plumbers from one location to the next. They communicate with the office with it. And it is their time-clock as well. This plumber arrived at this customers home at exactly 2:05 pm. He drove away at exactly 2:29 pm. That equates to ONLY twenty-four total minutes elapsed. That's nearly half of the time this customer exaggerated on. Therefore, I have to suspect that he has grossly over exaggerated on his statement that he found another plumber to do it for less than half the price as well. Just my thoughts. Respectfully, Ernie."
Connie B.
Feb 2013
The experience was good. They discovered something that I didn't know was wrong. I actually had them out to see if I had a slab leak. I didn't have a slab leak. I don't think since the house was built, and it's 20 years old, he showed me that, it wasn't a break, but between the sewer line and where it actually ran into the sewer line were not actually connected. They lined it up they just were never connected. The sewer always worked for us, so I am looking at it and going, okay.
They also put in a clean out valve. The one I had in there, that had been put in by the builder, he said wasn't up to code.
They also put in a clean out valve. The one I had in there, that had been put in by the builder, he said wasn't up to code.
Response from Ernie's Plumbing Service Inc
"Thank you, for your positive review. Sincerely, Ernie."
Marcia C.
Feb 2013
I called American Home Shield to schedule an appointment. They assigned a plumbing company to complete the repair. We were told that American Home Shield would not cover the repair, but they could still come out. They came out and told me that the entire faucet assembly would need to be replaced and charged me a $75 trip fee. They were not sure when they could return. I had used Ernie's plumbing before so I contacted them. A plumber arrived first thing the next morning and immediately told me he could repair the faucet. He ran to get a cartridge, returned and replaced it and was finished in an hour. I will always use Ernie's.
Response from Ernie's Plumbing Service Inc
"Thank you, so very much for your positive review. Sincerely, Ernie."
Michelle N.
Feb 2013
They had to come back three times because they didn't fix it right so I wasn't really sure they knew what they were doing. It seemed like it was really expensive for the few parts but I didn't have time to shop around. I have a feeling their prices are high and maybe we could have saved money if we had gone with somebody else. It wasn’t the worst experience but it wasn't the best experience either. I probably wouldn't go back to them.
Response from Ernie's Plumbing Service Inc
"I am so sorry for your frustration. I want you to know that my General Manager can not only always get a second plumber out to you however, can view your invoice and see if my plumber did indeed overcharge you. Please call Randy. He will take care of you. Respectfully, Ernie."
Terra R.
Feb 2013
I wanted to write this review because I found out that they were honest. I ended up using a friend's company that was able to save me money as a personal favor, but everything Mike said was wrong was spot on.
When I called him back to cancel the work - he was courteous and professional. Sometimes you find out someones character best when you are NOT giving them what they want and Mike was a gem. If I didn't have friends in the industry, I would be calling Mike at Ernie's for sure.
When I called him back to cancel the work - he was courteous and professional. Sometimes you find out someones character best when you are NOT giving them what they want and Mike was a gem. If I didn't have friends in the industry, I would be calling Mike at Ernie's for sure.
Response from Ernie's Plumbing Service Inc
"Thank you, for your positive review on my company. Sincerely, Ernie."
Amy G.
Feb 2013
The tech from Ernie's Plumbing Service Inc was fabulous. He couldn't have been nicer and he offered some suggestions that nobody else had had, because I'd had the same problem fixed before. I called them and they were there within three hours. He was punctual, he was really professional and he was really good. I would not hesitate to have him do further work for me. If you are looking for a plumber, call them first.
Response from Ernie's Plumbing Service Inc
"Thank you, so very much for your review. Sincerely, Ernie."
James H.
Feb 2013
The experience very nice. They wore their shoe cover and they did everything. They tried to make it as quiet as possible. They had little back hammer thing to jack out the concrete. They shut the door and it was fine. They were here most of the day. It was a pretty big mess but they took care of it. They are on Angie’s List and that is how I found them. The price was okay and fair for a lot of work.
Response from Ernie's Plumbing Service Inc
"Thank you, so much for your review. Sincerely, Ernie."
Matthew S.
Feb 2013
I highly recommend Ernie's Plumbing! Fast, Courteous, and Knowledgeable!
I called Ernie's Plumbing at about 8am this morning as my toilet and
drain were backed up. Kevin, a technician, with Ernie's Plumbing was at
office in less than 2 hours. He was courteous, straight forward, and
pleasant to work with. I know have a permanent plumber on file and will
do business with them again.
I called Ernie's Plumbing at about 8am this morning as my toilet and
drain were backed up. Kevin, a technician, with Ernie's Plumbing was at
office in less than 2 hours. He was courteous, straight forward, and
pleasant to work with. I know have a permanent plumber on file and will
do business with them again.
Response from Ernie's Plumbing Service Inc
"Awesome! Thank you, for your comments on my plumber Kevin and your positive review on my company. Sincerely, Ernie."
Paul L.
Feb 2013
He did a great job. He cleaned up after himself.
Response from Ernie's Plumbing Service Inc
"Thank you, so very much for your review on my company. Sincerely, Ernie."
Deborah W.
Feb 2013
I called them on a Sunday with a non emergency plumbing leak in our master bathtub. They called me right back and we scheduled an appointment for an estimate the following day! They called 30 minutes prior to arriving to say they were on their way(and within the timeframe they said they would be)and Don,one of their plumbers,was extremely polite,professional,skilled and gave us 3 different ideas on what it would take to fix the leak with the cost estimates. He couldn't determine exactly until he unscrewed some fixtures. We hired him on the spot and he was right on as far as the problem and cost estimate on what needed to be fixed. We had a seperate issue with our toilet. He assessed it and make 2 different suggestions but did not charge us for the assessment. We knew he had our best interest in mind as well as our pocketbook!! We received a follow up phone call from Ernie's to make sure we were satisfied! We are extremely impressed with Ernie's commitment to customer satisfaction! We would highly recommend this company for everyone!! Well managed company with skilled,professional employees! Good job Ernie!!
Response from Ernie's Plumbing Service Inc
"I want to thank you for your positive review on my plumber Don. He is great. Please always request him when you call on my company again. Your friend, Ernie."
Nick M.
Feb 2013
I called before they came out and asked for replacement of a standard shutoff valve running to my toilet. I was told that they could send someone out to complete an estimate. I told her it was a simple shutoff valve. All you have to do it turn the water off to the house, vent the water, cut the valve off and replace it. I asked her with that information if she could at least estimate. I was told their usual rates were $99/hour and that it sounded like a 1 hour job. With parts and labor, it should cost about 100-150. With the Angie's list $25 coupon, I scheduled an appointment. The person who came out quoted me $241 for the work - $25 coupon = $216. I told him what I was told on the phone and he didn't budge. Now that he was here, he offered that I could certainly get a quote from someone else. Gee, thanks!!!
Sure enough, it took only 45 minutes. He used a compression fitting valve rather than soldering, but the work was done right.
I feel cheated and will not use them again.
Sure enough, it took only 45 minutes. He used a compression fitting valve rather than soldering, but the work was done right.
I feel cheated and will not use them again.
Response from Ernie's Plumbing Service Inc
"Why do some (very few however) customers feel the need to lie? Folks, if you feel my company has wronged you then PLEASE just post "honestly" what you feel we have done. Please don't falsify anything, ok? All you have to do is scroll down and read my companies reviews. Do I have good reviews? Yes, mostly. Do I have a few bad ones? Of course. Every service company gets a bad review occasionally. Why? Because we are all human and we may mistakes. If you will take the time to read beyond this single review you will find that I reply to EVERY review that is posted on Angie's. The good as well as the bad. You will also find the integrity that I have built my companies reputation on. And when my company makes a mistake I absolutely own up to that mistake posted and I take care of my customer. However, if someone isn't telling you the truth? You will see me response to that as well. I personally guarantee you that no one working in my office quoted this person an hourly rate. It just did not happen. Please everyone, take the time to scroll down through my reviews and read not just the good ones however, the negative ones. And see how I own up to my customers when we really DO make a mistake. Respectfully, Ernie."
Licensing
Bonded
Insured
Licensed*
Trade License Number
M11116
Trade License Expiration
09/06/2025
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Ernie's Plumbing Service Inc is currently rated 4.6 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 8:00 AM - 3:00 PM
Sunday: Closed
Ernie's Plumbing Service Inc accepts the following forms of payment: Check, CreditCard
Yes, Ernie's Plumbing Service Inc offers free project estimates.
Yes, Ernie's Plumbing Service Inc offers eco-friendly accreditations.
No, Ernie's Plumbing Service Inc does not offer a senior discount.
No, Ernie's Plumbing Service Inc does not offer emergency services.
Yes, Ernie's Plumbing Service Inc offers warranties.
Ernie's Plumbing Service Inc offers the following services: Plumbing, Drainage
Our plumbers have extensive training and knowledge to answer your questions and find the most effective solution for any plumbing issue. Our plumbers are actually employed by us as we do not subcontract out anything. We will dispatch our plumber and they will arrive at your home in our clearly marked van, in uniform with their name tag reflecting a picture of our employee issued by “HR First Contact” which performs our drug screen and criminal history background check for ours and your protection. Call Ernie's today!
We do not install plumbing for new home builders. We perform plumbing service on existing homes and commercial buildings only.