Ernie's Plumbing Service Inc

They came right out. They took the old commode out and installed new one. He also installed new internal parts for a commode in another bathroom. He also cleared the drain in the other bathroom.

My wife woke up at around 4am and there was water on the floor in the bathroom. I called Ernie's Plumbing at 7am, when they first opened, and they arrived promptly (around 9am). The representative, Fred Theiss, took care of the leak along with several other plumbing issues we had. Fred provided a full explanation of all the work he did, and he went out of his way to make sure my needs were taken care of. My wife requested a gold handle. Fred didn't have that on hand, but he made phone calls to find a place where they carried that handle, and went to pick it up, then proceeded to install it. As he left, he introduced the warranty, which covered everything for an entire year. We ended up purchasing that warranty. Once the representative left, we received a phone call from the office to follow up with our experience, which was nice. The price was very competitive and reasonable. I've used them several times over the past several years. I would highly recommend this company to anyone for any plumbing needs. We were very pleased with this service.

We had a bathroom faucet that started dripping a few months ago, and it finally got to the point where it was running at a slow rate constantly. Much more than a leak. We had Ernie's come out an give us an estimate, which was $197.50. We had to wait a few days for the money to come in to get the work done. When we called, they had an appointment available between 12 and 5pm. Within a half hour we got a call that the tech was on his way. He arrived within 5 or10 minutes. He immediately set to work replacing the seats and washers on both handles of the faucet. (Only one was leaking but you need to replace both at the same time.. it just makes sense) It took about twenty minutes, and he cleaned up after himself. This was almost a moth ago, and the faucet is working fine. Ernie's had worked on our kitchen sink a year ago and did a great job then. We have another $35.00 coupon and plan to have them back out soon to replace our kitchen faucet.

The plumber explained exactly what the problem was. He also detailed the possible solutions. In other words, if he was unable to clear the clog on his on from outside, it would be necessary to call in a second technician to assist. I apologize for taking so long to respond, because I don't remember names or too many details. I do remember that the less expensive work was completed, and I have had no further problems. I also remember that I got a follow-up call from Ernie's asking if I had been satisfied with the service. I was.

I was not particularly happy with them. The guy came out and checked my gas. He said that he thought that it was in my oven. I asked him how he was sure about it. To make sure, he called the city and I called the city too. We misrepresented the call from the city. He told me that the city told him something. He was flabbergasted that I too talked to the city guy. He then told me to talk to his boss. I spoke to his boss and his boss took the ownership of the call. The guy kept running out of the supplies he needed. He went to Home Depot three times during the course of the job. I forced them to lower the bill by almost $200. I will not call him again. He got the issue with oven fixed; the gas leak had not been in the oven. The leak was still there. I told him to come and fix a problem under my sink, when he was just standing outside for half an hour before he could certify that the leak was fixed. He was not happy that I made him do it, though he fixed the problem under my sink. They were overpriced and they lied to me. He broke a light in my oven. The gas company fixed that. Other than that their work was of pretty good quality.

In the beginning we had scheduling problems & weather problems. He was not exactly professional, hiring extremely young assistants and smelling up the bathroom after using it & once playing music loudly, but the job got done. We had to help him at some points and he was not always equipped for the day- he had to make a trip to Home Depot at one point so not exactly utilizing time. He was however good at problem solving when we came upon challenges. Overall, the price was reasonable for the job & it was eventually completed sufficiently.

Our toilet began leaking between the tank and the commode. First visit/first tech installed a new tank and stressed that IF it began leaking the work was guaranteed. Made me wonder. Sure enough it began leaking the next day. Same tech called me back and said I had said I did not want to buy a matching tank and toilet but that is what was needed. That was a lie. I never said that I did not want a matching set. AND why didn't he tell me the problem about unmatched sets yesterday. He clumsily added that the parts man had told him yesterday that unmatched sets won't work. So why did he not tell me that you have to buy an entire new commode. I demanded a new tech. The new tech whisked my old commode out of my house into his truck without asking. I wanted to switch my seats out with one in my 2nd bathrm). They offered to install one of their toilets at no charge BUT I purchased and toted my own upgraded commode from Home Depot for it is in our Guest bathroom. New tech installed successfully. He adamantly wanted my new empty box the new commode came in. I think he was going to use it to reuse my old toilet that he conviscated from me ( without asking )to pass off as new to the next customer. So their approach to repairs is to send any flunky out. Only upon demand is someone who is really skilled sent out. They apprehend your old toilet and your new empty box from your new toilet to utilize for their next unsuspecting customer. Sounds like some shady business going on behind the scenes regarding replacement parts- the 2nd tech conviscated our old toilet without asking and adamantly wanted to take my new empty toilet box too. Biggest problem is their first tech did not know enough, and LIED, and did not share imperative information with me regarding unmatched tank and toilet sets. Even the lady at Home Depot knew that unmatched sets are likely to leak.

It was a good deal. They don't take credit cards, which is weird so I had to send them a check but it was okay. The guy was fantastic, he was brilliant and really he could work with it. I think I got a really good deal with them. Everything was excellent, top of the line - they were really good, seriously. Working with the owner was really easy and he was great to work with. They were polite, prompt and everything. It was just fantastic.

Gary gave us a 30 minute lead time which was great since we aren't yet moved into our newly purchased, built in 1968 home. He was very professional with his assessment of our overall gas line structure and cleaned up the work areas before he left. He completed the work ahead of schedule even though we had unknown booby traps in the attic in the form of unsafe boards to walk on. We felt like the charges for the "Unknown Work Needed" were fair. We have used Ernie's Plumbing before, but the next time we call, we will ask for Gary if he's available.

The gentleman who came out was very dirty, I mean filthy, when he came to my home. At the end of the visit he did want to honor the coupon of $25.00 off from the yellow pages, after much debate he did honor the coupon. He got the job done, but it was not a good experience. The work was on a rental home and my tenants were living there still, I was not impressed by him. He also gave me an estimate for additional work at that house and was almost twice as much as the other estimates I received. I would not use them in the future.

The service was great and the price was reasonable and fair though not cheap.

We have used them at least once a year for about 5 years. They are the best. They are professional, prompt, courteous and clean. They will follow up with you.

David came out and checked the leak and found out that it was ok. He made some suggestion about gutters. He also was able to check my water heater and gave suggestions about that as well.

I will say the woman who booked my appointment was very nice on the phone. The plumber showed up on time and they called ahead to make sure I was home. HOWEVER, this does not give them the right to charge such high prices. The plumber who showed up admitted that they did charge more than most of their competition. I will never call Ernie's Plumbing again.

Felt the plumber recommended services not needed and was after the money only. Not very honest approach.

I have an older house and this house has the old style clay pipe drain line, with no clean-outs mind you. I also have a ton of trees in my yard. The two make for a very bad combination. I am constantly having roots in my line and the sewer line backs up into my house. So I called Ernies in to see about getting some clean-outs put in so I can take care of this problem more readily. They told me first that they would have to locate my drain line to be able to tell what they needed to do, understandable. It took the guy three days to "locate" his equipment from someone else to be able to do the job that we had scheduled for three days earlier. All the while my line is clogged and I cannot use my plumbing (toilet, showers, sinks, etc.). He shows up finally and puts his snake camera in the line and we cannot really see anything as to tell what the blockage is, which is the point of the camera part. He locates the line using the same equipment, for 350, very expensive for the work done mind you. So now that the guy knows were the line is, he gives me a quote for digging down 18" in a 5x2 foot area and replacing a 4 ft section of pipe with two clean-outs (this is code now days to have two, which is ok with me and honestly a better thing to have). His price was 1200 dollars. We talked about that for a while as that is just insane to pay IMO. I asked what would he charge me if I dug the hole myself, he told me he could probably do it for 400-500 if I dug the hole. So I decided to dig the hole and call him when I was ready. Instead I found another plumber who would do the same thing for 200 after I dug the hole. So I did not go with Ernies for the bulk of the service I requested due to price. They were extremely professional and the guy spoke great English, which is always a plus. A very professional plumbing company, but a bit on the pricey side.

What a pleasure to have this professional, patient, and helpful service person performing this work.

We have had an intermittent slab leak for the past 18 months. It would leak and by the time we had a plumber arrive to find and repair the leak, it would stop and they couldn't find the source of the leak. We noticed the leak on Wed morning and I called several plumbers right away, explained the problem and urgency because of our bad luck finding the leak in the past. Ernie's was able to send someone within the hour, but didn't bring any equipment to troubleshoot or repair the problem. The plumber who came just gave an estimate of how much it would cost to find the leak and then fix if they were able to find it. The estimate was much higher than we expected. We contacted someone else, who, although they didn't come over right away, they had what they needed to do the job, did the job to our satisfaction and at a much lower cost than Ernie's estimate.

I think they are new to our area in Gainesville and when I have called have come out in less than 24 hours. I first called them for an estimate to re-plumb our polybutelene pipe that is getting old. I thought there estimate was reasonable at first. We ended up having a leak a week or two after they were here. Their estimate said they give a 10% discount on follow-up business so I figured it might be good to call them for the leak and then I would get a discount on the larger job. One thing about these guys is they like to fill out their paperwork and whatever else they do when they get in the driveway. Don't be surprised if they leave you standing in the driveway while they start their paperwork for 5-10 minutes. This happened more than once. Even though the plumber had been here and knew what kind of plumbing we had, he didn't have the basic T or fittings for our pipes. He spent a whole lot of time on the phone vs. working and charged us labor to drive 30 miles to Home Depot to get the part. The bill ended up being $361 for a relatively minor leak at a T-joint. It should have been half that or less if he had gotten off the phone and brought the basic parts. He wouldn't even give us the Angie's List discount saying we were going to get reimbursed by our home warranty company. He only grudgingly gave us the refrigerator magnet for future discounts. Shortly after he left, I got a call from someone in Ernie's office asking whether we were satisfied. I told them I was disappointed in the service, the high charge and perhaps an hour or so that he spent on the phone. They put me through to the supervisor. We discussed it and he said he would get back to me. He did call back and leave a message but then didn't return my call when I called back. I called him a second time a week or two later and refreshed his memory. He said we had not been treated right but made no offer to do anything about it. We talked about the re-plumb job. He offered to send someone else out to talk to us about it. When he came, he did the same, sit in the van for 5-10 minutes doing paperwork while I waited in the driveway to show him what was needed. He confirmed the original estimate of about $4700 and said they would give me the ten percent discount. However; he said if they ran into any surprises or problems, they would charge me $175 an hour in addition to the bid and he didn't want to be very specific about what the surprises might be. He wanted me to sign on the spot but I decided I wasn't comfortable with the $175 an hour for any surprises. I've since found another contractor on Angie's List with a better price and agreed to cover everything for the bid, not leave himself an out for "surprises" @ $175/hr. The second plumber was $96 an hour if I needed some additional work down like some outside plumbing.

It seemd a bit expensive, so I called and asked why the price was $190.00 (complained) and I was given a $65.00 refund. We have used Ernie's for many years and once again they came through with flying colors.

We had used them before. The quality of their work was good. They were responsive and punctual. We would use them again in the future.

While he was working, I went to get a new faucet and had him install that as well. Henry also checked out our hot water heater which ended up being corroded and replaced it. He also brought our water heater up to code. We had an inspector out who felt Henry did a great job. I felt their pricing was reasonable and Henry was thorough and cleaned up well after himself.

I thought we had a water leak at a rental house and they explained how it was water running off the neighbors house which is on higher ground than we are. They did not charge anything, not even a service call.

They were prompt and they did a very good job. Their price was a bit more than the estimate. I would grade them high across all categories.

I found them off of Angie?s List. We like them and we have used them several times before. They accomplish their work, their price is reasonable, they do whatever we need and they don?t seem to add in extras to make more money out of us. They are honest and prompt, and they go out of their way for us. I have no complaints whatsoever.