Honest, great customer service! I called upset, but I hung up knowing that they were going to help me. I told the repairman, as long as I own my house, they will be the ones I will call. Thanks! Joan
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Connie F.
11/2017
4.5
Hank was very nice according to my Renters. They said he did a excellent job. Plus they came out same day. I had a leak and I was scared it was gong to go through the whole house. With me being six hours away I could not get there to check tit out. I really appreciate the quick response I had. He was very nice and helpful on the phone when I talked to him. Plus he emailed me pictures when he was completed. He also email me picture of the old way it was done. It looks way nicer and cleaner the way he installed it. I have two rental properties in Tennessee and will be using them again someday.
Rating Category
Rating out of 5
quality
5.0
value
4.0
responsiveness
5.0
Yes, I recommend this pro
$1,275
Melanie A.
10/2017
5.0
Awesome service! Hank did a fantastic job. Will definitely look to Southern Service for all our future plumbing needs!
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
pam z.
09/2017
N/A
It was well.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
john s.
09/2017
4.0
Did a good job. Had a fair price. Did the work the same day of the quote.
Rating Category
Rating out of 5
quality
4.0
value
3.0
responsiveness
4.0
Yes, I recommend this pro
Mark S.
09/2017
5.0
I had a unique problem that 2 previous plumbers failed to solve. Hank from Southern Service diagnosed and solved the problem, consulted with the manufacturer, got the needed part and fixed the problem. I got a more than fair price. What sold me was his tagline, "If you think a good plumber is expensive, hire a bad one." You get what you pay for. Very satisfied.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
David T.
08/2017
5.0
Professional. Did what was hired to do . Clean and finished before estimated time. Would recommend.
Rating Category
Rating out of 5
quality
5.0
value
4.0
responsiveness
4.5
Yes, I recommend this pro
JUNE S.
06/2017
4.5
THE PLUMBING NEED WAS NOW/MADE PHONE CONTACT IN LESS THAN 15 MINUTES.THE OPERATOR WAS VERY FRIENDLY AND HAD THE APPOINTMENT SET UP IMMEDIATELY. THE JOB WAS COMPLETED IN LESS THAN 2 HRS.HANK WAS VERY KIND AND THE COST WAS AFFORDABLE.
Rating Category
Rating out of 5
quality
5.0
value
4.5
responsiveness
5.0
Yes, I recommend this pro
$75
Kelly H.
06/2017
5.0
Super friendly
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Mark T.
05/2017
5.0
Second time using SS, LLC. Sent in my inquiry and 5 minutes later they were on the phone scheduling service for my broken water heater. Great company.
Rating Category
Rating out of 5
quality
5.0
value
4.5
responsiveness
5.0
Yes, I recommend this pro
$900
William R.
05/2017
5.0
It was a pleasure working with Southern Service on the replacement of our water heater. Jessica kept us informed throughout the decision process and let us know when Hank was on his way to actually replace the water heater. Hank was courteous and professional. Jessica quoted us a price beforehand, and Hank charged us the quoted price, despite having to do some extra work that was not included in the original quote. I will definitely call Southern Service first for any future plumbing projects.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
$1,300
Richard G.
04/2017
5.0
Courteous, knowledgeable professional. Our cost was given to us up front. Exceptional work ethic. Highly appreciated all aspects of this company. We will use them again. Thank you Southern Service!
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Chris L.
03/2017
5.0
on time and efficient.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
$200
chuck g.
03/2017
5.0
If you want the best in quality work, you want Southern Service.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Peter G.
02/2017
5.0
Southern Service responded very quickly to my HomeAdvisor request. Jessica made sure that my schedule could be accommodated. Hank was on time, professional and thorough. I will defilitely use them again when needed, and highly recommend the.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
$225
Don H.
02/2017
5.0
Friendly, showed up at scheduled time, cleaned up after the work was completed, and responded without question to an "after installation" issue on the weekend. It was a water heater replacement and the new unit, a week after installation, had a part on the control board go bad.
Rating Category
Rating out of 5
quality
5.0
value
4.0
responsiveness
5.0
Yes, I recommend this pro
$2,000
Catherine T.
02/2017
5.0
I had hired Southern Service a few months ago to install new hydrant at back of my house, and he did a great job. unfortunately, through our own ignorance, we forgot to cover it during a hard freeze that came later. The new hydrant froze and busted, causing a leak. Because of the excellent service we had gotten from Southern Service, we called them again. He came out early the next morning, changed out the faucet, and quickly solved the problem. He also picked up a cover that easily slips over the faucet to protect it from freezing. We will be calling Southern Service for any plumbing problems that arises in the future. They are honest, they do a great job, and their costs are very reasonable!
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
richard a.
01/2017
5.0
I received a call right away from Jessica at Southern Service. Jessica had already read my request and checked the schedule to see what was available and we set up an appointment for the same day. I work odd hours so they were able to fit me in later towards the evening. I received outstanding communication and customer service. Hank arrived on time and was extremely professional and knowledgeable in his trade. A job that was taking me many hours to solve took him easily less than an hour. Hank even took the time to help me understand why it took me so long and even looked at a couple of other plumbing projects with me. He cleaned up everything and emailed a receipt before he left. He performed a quality job at a great price. I highly recommend Southern Service for any of your plumbing needs.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
water heater installer,
gas leak repair service
FAQ
Monday: Closed
Tuesday: Closed
Wednesday: Closed
Thursday: Closed
Friday: Closed
Saturday: Closed
Sunday: Closed
Southern Service accepts the following forms of payment: CreditCard
Yes, Southern Service offers free project estimates.
No, Southern Service does not offer eco-friendly accreditations.
No, Southern Service does not offer a senior discount.