Volunteer Fence

Completely unprofessional. Did not return phone calls or emails. Installers showed up, never rang the doorbell or introduced themselves. They installed the wrong gates, the fence spindles were completely uneven and the fence corners didn’t line up. I called the company to inform them this was unsatisfactory and I wasn’t paying them until it was fixed, and they didn’t even have the decency to call me back to discuss the matter. Completely reprehensible

Salesman returned our call and met for initial meeting and was on time. We told him to put us on the schedule and we were given a date. After that he would not return our calls or texts. About 10 days We sent another text and we got a text from him that he had a family emergency and would call us in the morning. We received no texts or calls the next day. After 2 weeks, we text and told him to forget it and we would not be using them. Even after that we received nothing from him. No text and no calls. I would not recommend this company to anyone. Apparently they have so much business that they can turn it down if they want to. If they didn’t have time a simple explanation would have sufficed. We went with a different company and couldn’t be happier. The fence was installed in one day.

Cody was very responsive and gave us an estimate. The cost came right in at the estimated price and the crew installed the fence in a very timely manner and on time. I would recommend Volunteer Fence to anyone.

I have not been contacted by this company.

They are fine. They did a good job. They came on time.

Smooth and efficient. Cleaned up afterwards as well.

Great. They were very professional and did an excellent job.

They put the fence up quickly in one day. Repairs were needed immediately after. Got stood up multiple times but after 2 months and coming out 3 times they finally finished the repairs.

It went amazingly well! I would call him if we need any fence repairs in the future!

They came out real quick. It worked out good for my needs.

We scheduled an appointment. They never showed up. Nor did they ever call to follow-up.

It was an interesting experience. They installed the fence backwards and had virtually completed it before I found out. They made appointments and did not show up three times. I said I want the stringer board for the neighbors and put the picket fence for them instead. I finally said you guys need to come back and turn them around. They ended up cutting the cost substantially and leaving it as is. The person I talked to throughout was the salesperson not the person on the job and he has such a heavy accent I could hardly understand him. They did do a nice job, the fence looks gorgeous but they did it wrong. They were much less expensive then other peers. They used nails not screws which I was not thrilled about. They never came when I was there. I would use them again but I would clarify things about 4 times with them.

I called around several vendors and had several quotes from all of them. While Volunteer wasn't the cheapest they provided the quickest response to all questions and promptly return my calls. They set a date/time for the installation and were right on time, early actually. The crew came out and install the fence in two days and did a great job. The fence looks great and we are very pleased with the service provided. The workers were not keen on keeping us up to date on progress which might bother some but it did not us. They did the job and left without notice which is fine by me. The cleanup was a little sloppy as I found several cases from the nail gun and left tools but it is not a big deal. I cleaned it up easily and am thankful for the hard work they put in to make this beautiful fence a reality. I highly recommend using Volunteer fencing for your fencing needs as they exceeded my expectations by a long shot.

did as expected within the required time frame. see comment above about gate.

UPDATE: the company took my order and installed the fence very quickly. UNFORTUNATELY, when issues arrived with my fence, the company failed to come out and fix the problem. After making many contacts with the owner and was given many promises that someone would be out to fix the fence... it has been 3 weeks now and they will not answer any of my phones call since Oct 31st. I have left my gate unlocked many times in the hopes that they would come and fix it. Which I was told to do by the owner.. I highly do not recommend this company.... once they have their payment they are GONE!! and probably take a court order to get them back to fix anything.

It went great. Had to work around my work schedule but did not affect the workmanship even with the rain.

This review is a mixed bag. Volunteer installed our fencing 2 years ago. There were mixups on their part with the ordering. After weeks of calling and waiting, we finally went to their place of business and spoke with them directly. They were apologetic but that did not install the fence. When the workmen finally arrived, the job was quickly completed. The fence looks great. We've recently run into trouble with one of the gates closing. Although we have called twice and spoke with a representative and were promised action, no one has arrived. We called again this morning and hopefully will have someone here in a day or two. The final product is what we wanted but the effort to get there may be more than it is worth.

They did a good job, corporative and did what they promised me.

We contacted them on Friday and they came out Monday for the quote, completed the job on Thursday. The sales person who wrote up the quote was wonderful-he was very friendly, arrived on time, he quickly understood our custom order, very professional and just a nice guy. The quote was better than two other quotes we got - one was much higher and the other company had a creepy quality. We immediately felt comfortable with this company. They estimated Friday or the next week to do the job, but were able to get to us a day early. The two gentleman on the job were exactly what I had hoped for - experienced, prompt, polite, professional, great sense of humor, and just plain nice. We needed the gates to open in an unusual manner, and they made it work. I usually dread it when we have work done, but this was a great experience and I wish they did every type of job so I could use them all the time! We couldn't wait to write this review - we like them that much!

Jim came out the same day I called and measured and bid, giving two prices for galvanized and black. Jim called the next morning and said "I can send a crew right now if you want" Saturday morning the crew came out and set the posts. Monday the weather was wet so they came out today, Tuesday, April 8 with a rather large crew and in a few hours they were finished. I had a coupon for a free gate which they honored. Would I recommend or use them in the future? Yes, in a hot minute! Their bid was a bit higher than everyone else's, but I got what I paid for, a nice looking fence at a fair price.

No services performed due to provider non reply.

Great experience. Came when they said they would and at the quoted price. Very friendly and professional.

Met with Kenny 2 days after calling for a quote and he was very friendly and knowledgable. I had 4 quotes done using all the same materials and they came in the lowest. They removed an old fence and put up a new fence that looks great and is exactly what I was told it would be. Could not be happier. Front of house and one long side completed with two gates a was able to tie into neighbors on side and back. Would use again.

Overall, my wife and I were very pleased with our experience with Volunteer Fence.

UPDATED 8/17/2013: Our initial review follows below. What started out great turned into a nightmare; two fence posts (one on each gate) began warping this summer. I called July 22, left a message, and received a call back on July 23 from a gentleman who stated someone would be out the next week to take a look. The next week came, no one called or showed up. August 5, my husband called and spoke with Sidney, who stated someone would be out Wednesday, Thursday or Friday that week and would replace the posts outright. He stated they would call first. No one called, no one showed up. August 12, my husband called and spoke with Kenny, who did our initial consult. Kenny apologized, explained they'd had a difficult time keeping up with all of the rain we'd had this summer, but that someone would be out by Wednesday, possibly Tuesday to fix the fence. My husband asked that they please call before they came out, because we have a dog and four small children, and always keep the gates locked. We needed to know to keep them open. No one showed up or called Tuesday, Wednesday, or Thursday. Friday, August 16, at 6:57 a.m. I received a call from C.J. who said they'd be out around 8:30 a.m. that day to fix the posts. He said it would take a couple of hours and asked what kind of posts we had. I said I thought they were French Gothic, but I didn't know fencing material that well and couldn't be sure. I told him we'd waited around all week and I had errands to run that morning. I stated I'd leave the gates open and that we'd be back around 10 a.m. At 8:40 when we left, no one was there. At 9:45 a.m. when we got back, no one was there. I called C.J. back, who seemed surprised no one had shown up. He said he'd call me right back once he got in touch with the gentleman who was coming out. A few minutes later he called back, and said the gentleman would be there any minute. At 10:45, he did show up, told me they didn't tell him we had French Gothic posts, and that someone was going to have to bring some out to him. I showed him the posts that needed replacement, and he started working. Around 12:30, I didn't hear anything, so I looked outside. He was gone. I assumed he'd gone to get the posts, so I didn't think much of it. Around 3:00, he came back and started putting up the new posts. Again I assumed he was going to then finish the job, as I'd been told the whole process would take a couple of hours. At 4:00, I looked outside to see how it was going, and the man was gone. Hadn't said anything to me or given any indication he was leaving. I waited until 4:45, then called and left a message, asking if he was coming back or what the plan was. My husband called Kenny and left a message asking what was going on. Kenny returned the call and said they'd be out 'first thing" Saturday morning, or he'd come out himself and finish the job. My husband stated the job needed to be finished by then. Saturday morning, we received no calls, no indication that they were coming out. At 9:45 a.m. I called and left a message with Kenny, asking what was going on, and expressing our sincere frustration with this situation. I told him I'd previously left a great review on them here on Angie's List, and that I was going to update it with a negative one. Fifteen minutes later, he called back and the crew was apparently on their way and scheduled to arrive at any time. He gave no reason for not calling to tell us that, just that they'd be there any minute. Shortly after, two gentlemen showed up to finish. By that time, my husband had started to put the fence back together, because we hadn't received any notification they planned to do so. I'm terribly disappointed with this; I just hope and pray we never have another problem with this fence. At this point, we are willing to pay someone else to come in and do the work, rather than be blown off by Volunteer. I understand this is the busy season--we've also had a lot of rain which I'm sure makes their schedules difficult. But I don't appreciate being treated like our time isn't valuable, or as if we have time enough to just wait around on them. Our experience with Kenny and Volunteer Fence Company was awesome. Kenny came out on a Saturday to run a quote for us, was extremely prompt in getting back to my husband about any questions, and when our association asked us to re-draw the plot line for the fence, he did so and re-quoted the estimate in under five minutes. We moved into our home Jan. 2, had Kenny out to quote the fence on the 13th, and the job was done by Jan. 24. It looks fantastic and it's very sturdy. Overall, we are really pleased and happy with the fence!