Blue Water Fence Decks and Pergolas

"yes it did take longer than expected to finish the member fence, we had several weather delays and wrong materials sent to us by the vendor, after we signed the contract it was extremly hard to contact several times while at her residence we needed access to a power source which was inside. we called and knocked on the door, we could hear movement inside of the residence however no one would come to the door, at one point someone looked out of the carport door but would not answer the door, on these days we where unable to work. after completing the job she had one complaint concerning a gap between the neighbors fence and hers that would allow her small dog to get out, we fixed this gap as well as several others that she had not mentioned concerning payment i gave her a discount because of the delays, she was unable to pay the balance due in full as stated in the contract because of family issues, i agreed to several smaller payments, i have made changes in staff and scheduling to help prevent issues like these in the future, and appriciate comments both good and bad from customers. i appolgize to her for the delays and her experiance with my company"

"has been an extemly difficult customer to please, she has changed the fence layout several times causing delays, she has ignored mine and my employees recomendation regarding the building of the fence as it pertains to the structural stability, she has on several occasions stated that my employees are not doing things correct yet states that they are capable and it is all my fault, After the fence was started and framed she approached me and stated that she would like to have the fence stained, she stated that she would like it two toned and would i please convince her husband that it would look better this way than a solid color, after her and her husband agreed on the colors i told her that it would be extra and that if she supplied the stain we would stain the fence i further advised her that it would slow the completion of the fence as the staining would have to be done in stages and we would have to wait for the pressure treated lumber to dry prior to applying stain. mrs has was on site and observed the first posts being stained and never stopped us from appyling the stain, it was not until the entire fence posts where stained did she say that she did not like it. i advised her that it was the color she had picked out. We then agreed to strip all posts of the stain and that it would cost her additional as she had picked the color. after further investigation i found that the stain was incorectly mixed and the store did give us the chemicals to remove the stain, however i did have to pay for the pressure washer rental ($154.00) which i did not charge the member for. i explained this to the member and apologized to her as i originally thought she did not like the color and just wanted it changed. at this time her husband stepped in and started to make more of the dicisions he went to lowes and selected the correct colors and purchased the stain, as of todays date sunday march 11, 2012 the fence is 90% complete with only the staining of the pickets and top caps and facia boards to be installed the delay with the completion of the staining has been weather related, needing dry weather 48hrs prior to and after staining, concerning this issue i had to advise the members that i understood there impatience with wanting the staining completed however if they insisted that i stain the fence i would not be liable for it and that it would possibly blister, peel or have dicoloration due to the mousture in the wood, the decision was made by the member to hold off and allow the wood to dry. the members now do not like the gap in the center of the drive gate (Approx 1 inch) or the latch that was installed. this issue will be corrected to the members satisfaction. the phone call issue, i have vezizon and at the time had an older blackberry that after installing an update was not working ended up ordering a new phone that when arrived had a sim card issue so for approximlly one week was without a phone several of the calls that where not answered where on sundays or late in the evening after hours of opperations i feel as if myself and employees have gone above and beyond to please the member we have consistantly changed added or replaced items on a daily basis to please the member, we have sanded hinges, latches ,downrods and painted them because she did not like blk. changed the layout of the fence added downrods to walkgates added additional supports to sections that she insisted that we made longer, pulled and replaced pickets that had very minor cracks, all at no additional cost to the members and still she is not happy,"