Fellowship Plumbing & Mechanical

Kyle was wonderful did a great job

I was looking through Angi to find a trustworthy plumbing and heating service. Kyle contacted me immediately right before I went through the full process on Angi. Our water heater broke in July 31, 2022, he came and installed it for 1,700.00 paid by check. He said I needed to pay an extra $200.00 just because he came on Sunday to install it. He seemed honest and friendly and I did not complain or disagree. When my gas boiler heating system broke down, the pilot was not staying lit. I called Kyle again to fix it. He looked at it, and he sent an electrician from his company called Tom. Tom tried to fix it, but he could not. Even though he couldn't fix it, he still charged $650.00 for his labor and efforts. Tom and Kyle both recommended that the solution was that we needed a new boiler to get heat back. The boiler installation required two payments by check. $3,650 ( including the old bill 650.00) and another $3,000 when job is completed, paid on 10/26/22 and 11/2/22 respectively issued through Webster Bank checks. When they finished work, the heat was overbearing and out of control. We couldn't adjust the heat to comfortable settings. When we called the office, Steven, recommended that we call Tom the electrician and that the thermostats were fine and didn't need to be changed. Meanwhile we still have high heat, we had to wait 2-3 weeks until Christmastime so that Tom could return from vacation. On Christmas day , we had guests from Boston. The heat high about 84. My nephew from Boston agreed to change the living room thermostat to bring the heat down switching the original older model with a Honeywell Home programmable thermostat. That did not work either to bring heat to normal. After Xmas day, I called Steven in the office and explained the situation. Kyle stopped by and he said that he diagnosed that the zone heads are dead because of the thermostat installed by my nephew. He stated that we overloaded the system with 24v power by involving battery powered thermostats. This is his story how the circuitry to the system was burned. He put the blame squarely on us. Kyle also blamed us for "killing the boiler." He then offered to install 3 new zone heads and 3 non programmable thermostats, which we accepted, and charged us for $1,025.00 paid through my son's Capital One credit card on 1/10/23 . After completing the work, we were told the heat would return later on that day, which it did not return at all. A winter storm happened and still the heat DID NOT return. We were forced to use space heaters until he switched the zone heads. I called Steven again. Then Kyle attempted to change the circulating valve and left a big unsealed gap around the chimney vent damper. Kyle then charged us another $300.00 paid by my son's credit card for his labor and still left WITHOUT HEAT and a gap in the seal around the chimney allowing a CO2 to leak. Heat is not back. I texted and called Kyle, with no answer. Steven finally answered and told that he was "tired of my complaints" and "we killed the boiler because of the thermostat installed." He was angry and yelling at us. Then January 12 & 13 2023, we had to hire another plumber, outside of Fellowship company. "Kennedy", the plumber came to our rescue. He visited and described what happened and what was causing the problems. Of course. He stated that the thermostats Kyle installed were not the correct ones to install with this type of system. Kennedy further installed the correct programmable thermostats compatible with this Taco Control Zone system. He also said that the zone valves were installed UPSIDE DOWN by Kyle which is why they were not functioning correctly at all. There is a chance that they need to be completely replaced depending on the amount of damage done previously by Kyle's installations. He further indicated that the circulator pump was installed BACKWARDS which was another cause of malfunction. We still have yet to pay Kennedy to fix what the previous contractors did not resolve for us. We are regrettably ready to pay another heating and plumber for servicing and fixing what the previous installers had incorrectly installed and billed us for. We are hoping that Angi can help us in whatever ways possible. Reimbursements or refunds would be ideal. Replacement parts and labor paid to the new heating contractor would also be helpful. We are open to the best, most peaceful and reasonable resolution for everyone involved.

It went terrible, this while experience has been extremely stressful. The company just installed the boiler 2 months ago and for some reason they needed to replace zone heads that should be completely covered since the boiler and work is literally 2 months old. And then the owner wants to yell and scream on the phone claiming that the boiler isn't working because someone replaced a thermostat. You are all inexperienced and very rude. I won't stop posting comments until everyone understands what fellowship has done to my family. Future customers be aware and cautious when choosing a company to do work in their home.

They had my furnace up and running in no time at all. They were polite and professional. Would hire again!

These guys are excellent! Kyle originally came to fix a shower pipe and garbage disposal. We ended up needing more immediate assistance with our water heart & boiler and he was able fit us in to his schedule quickly and did excellent work. The project was more complicated than anticipated, but Kyle and his guys stayed until the job was done to perfection. Cannot thank them enough!

2 thumbs up! Thanks again!

Kyle and his partner Derek were extremely professional and efficient. They found time to replace our boiler in an emergency situation despite being fully booked. They capped the pipe and replaced the water tank the next day! They cleaned the workspace and were organized and effective. I wholeheartedly recommend them!

Excellent service and communication by everyone at Kyle's Home Improvement.

What started as a unclogging turned into a major plumbing effort. Kyle came on time and performed all of the work, including a surprise toilet seal replacement. We are very happy, the plumbing is working great and I would highly recommend Kyle.

Difficult job done well. They cleaned up and returned the work area to normal.

Very professional, cleaned up after himself . Got the wok done in a timely fashion