Bill Gruber Plumbing & Heating

The crew began on schedule, excavated the line and dug up the street, sidewalk, and front lawn to remove and replace the pipe. They indicated that the city might take up to five days to approve the replacement of sidewalk tiles. They then cut off all contact for six weeks, despite repeated calls to the service (left the sidewalk with caution tape and plywood over the hole). They also left a pile of debris and their own garbage (soda bottles, etc.) and refused to clean it up. Business owner eventually responded with apologies and a guarantee that he would resolve the issue, then again refused contact completely. Overall, a disgrace, based mostly on total lack of responsiveness.

We have always had prompt and efficient service.  The people that work for the company are all professional and stick with the job until it is complete.