Schultheis Bros

Didn't receive call from company to set up estimate appointment.

They were professional and informative. We haven't had the work done yet.

We had gutter and roof damage from the big storm, so needed the gutters replaced and the roof repaired. It was hard finding a roofer this summer as they are all busy. I had 3 people come out to give us estimates, and Schultheis was the only one that was able to do the work. We had old copper gutters, so we wanted to replace them with the same. Not a lot of roofers will do that anymore. Once we finally got the contract signed with them, it took a while for them to come out. They were supposed to call me before the came, but I never got a call. We looked out the window one day and realized we had new gutters. The gutters look and act great. Since I still haven't heard from them, I'm assuming they repaired the roof as well. I haven't called them because the people who answer the phones seem to not know what is going on, and it was difficult to get the actual roofer to call me back. I'm actually still waiting for the final bill too. I'm pleased with the work, but the communication from the company has been difficult.

They never returned our initial call.

I signed a 2 year contract when they installed my HVAC. I did not read the details, but the service contracts are different. The one I signed evidently, did not include them cleaning anything, just to make sure that things were working properly. The people they sent kept telling me that they are glad that nothing is wrong, because they were not trained to fix anything. They installed the system in the house a year prior and they send people out to service it that cannot do any of the work. They were also not to clean anything, meanwhile the Trane Clean Air Effects is a major part of the system. They did help clean some things, but I was not happy that the contract excluded major parts of basic service and the people were not trained to fix anything if there were any issues. I would advise a homeowner to read your service contracts in detail and make sure if they send someone to your house that they are trained to fix your existing system if there are issues.

The goal was to upgrade the existing HVAC system in the house, because ours was 16 years old and costing too much money in the winter and summer. The home improvement store was backing them, so we figured if things went wrong they would help us. We had a meeting with Mike Woods of Schultheis and the initial meeting was positive. Schultheis Brother Guarantee, is not guarantee at all. The below quotes are directly off of their web site. 1. Our commitment (spelled wrong on their web site) to excellence is evident in our motto: "We sell, We service, We care." We pride ourselves on our expertise, professionalism, and customer service. 2. At Schultheis Brothers, “the customer is always right” is not just another catchy phrase. The day of the install and everything was going wrong. They were suppose to be at my house at 8am Sharp. I got a call back from him around 9am and he said they were on their way. The guys finally showed up around 9:15, 1:15 minutes late. I had a long talk with Mike W. hesaid they were sorry and would not allow anything like this to happen again, if I decided to go with them. The price was good on the system and I was getting the top of the line Trane, so I went forward. The install day this time was smoother. The guys were pretty nice and on time. The only thing that I did not like is I would let them park in the driveway in the morning. The first day the main installer wanted to go on another job. I expressed my unhappiness with this, because when you are spending this much money they should be on site the entire time. I had to pack my baby in the car, drive my car to a special spot so he could come back in to the house, and they wait around to see when he returned so I could put my car back. I asked Mike W if there was anything I need to do or follow up on with the warranty or rebate, but he assured me no. I asked 3 times, YES 3 TIMES, he was laughing at me by the last time. He said the company would take care of everything and I was not to worry. The rebate was supposed to be processed in 4-6 weeks. The 9th week came and I got highly concerned. I emailed Mike W and he said he would take care of it and everything had processed. He then said it was Trane that was holding up the rebate. The Guest Relation person at Trane was dry in her approach and showed no care or concern that I was treated poorly. She looked into the paper work and found out the Schultheis never filed the paperwork. The local Trane office did not care either. I finally pushed Schultheis to pay me the rebate out of their own pocket and they agreed, after I got obstinate on the phone with Tom Davis, the manager at Schultheis.. In conclusion, the price was good, but they are late, will not follow through, do not understand the rules Trane sets out for paperwork/rebates, and their customer service is awful. I would not use Schultheis to install my system if I could do it again.

Despite concerns that their schedule was filling up fast, we got an appointment for soon after we called (in response to a reminder call). The technician arrived in the early part of the specified time period (9-5). He called before arriving, so that we were ready for him. The technician spent about 45 minutes, first in the basement at the furnace and then outside at the compressor unit. He cleaned up at both locations before leaving.

Office was quite unresponsive - took three phone calls and an e-mail to have an appointment 'set up.' I was advised that their rep would be here between 1:00 PM and 3:00 PM for the inspection. He never showed. When I called their office, the secretary was not aware that he had not shown - I told her to call him and cancel our appointment. I can't understand how - particularly in these economic times - a local business can be so unresponsive to a sales opportunity. If the rep were held up at an earlier stop, why couldn't he call to alert the customers remaining on the schedule so they can plan accordingly? Had such a call been made to me, I would have accomodated his need to reschedule.

They have stayed in contact with me which I feel is very professional. They will be out to do the work as soon as the weather breaks.

It didn't take very long at all. I called them and they sent someone out within a day or two. They replaced the roof in 2005, and the warranty expired, but they still came out and fixed it and didn't charge me. The guy who did the repair left his card and told us to call him directly if there were anymore problems.

We had some problems with the roof this past year, and even though the workmanship warranty was expired, they fixed it and didn't charge us. When they replaced the roof, it went fine. My only complaint is that it took quite some time to get a quote. As far as the work, I didn't have any complaints, and the roof looked like we expected it to.

He was excellent. I liked everything about them from their estimate to their service. He came to see that the job was done correctly. He checked the job during and after the job was done. They came promptly if there was a problem. I would use them again in future if need be.

We were very pleased with the service. They worked well as a team. They cleaned up well and were careful. They knew exactly what they were doing and had no problems removing the old unit.

They were very professional and I was really impressed with them. They gave me the estimate and were less expensive than their competitors. They were also very neat and clean. They took care of everything very nicely and I was very happy with their quality of service.

They are very knowledgeable. They do a thorough job of inspecting your furnace. The prices are very reasonable. They are always prompt and on time. They clean up after themselves. It has been a good experience.

I have no problems with them. For what I need them for, the work is good. I have used them for years.

Early Saturday morning, Jan 31, we discovered that our furnace was not working. This was a morning it was near 0F outside. We have a service contract with Schultheis, who advertise 24/7 service, so we called them around 6:15 am. No one as on duty so we left a voice message. About an hour later we got a call back. About an hour later, after phone notification that help was on the way, a service technician arrived. He quickly determined that the blower motor had failed. He returned to his base to get a replacement. When he returned, he said that he could not get the exact motor, but that he would install a temporary motor until he could get the correct motor after the weekend. He restored our heating system to service before our house lost more than 5 deg F from our normal night-time setting of 60F. He set the system to "Emergency Heat" mode to insure that the temporary, single-speed motor would work properly with the system. When the technician did not return by mid-afternoon on Monday, we called, and were told that the technician was scheduled to return on Tuesday. (Here they could have done better, by calling us earlier on Monday to tell us this.) Late Tuesday morning we got a call saying that he was on his way, and about 20 minutes later the technician (the same person who had done the work on Saturday) showed up. He replaced the temporary motor with the correct unit, and restored the system to its normal operating mode. There was no charge because the furnace, which Schultheis had installed in 2000, was still under warranty. During both visits the technician was courteous, worked steadily, made little mess, and cleaned up empty boxes, scrap, etc., before he left.

He was very helpful. I bought a maintenance package so that they would come and do bi-yearly service checks. They refilled the freyon. He also checked the furnace for no charge.

The whole encounter very professionally done. Lived up to agreements made.

Representative Mike Woods was very thorough in explaining everything that would be done and in justifying the replacement furnace he recommended. After checking Angie's List for their ratings and getting one other estimate, we decided to have them do the work. They showed up on time, dismantled the old furnace and installed the new one, and took out the A/C unit. It took about 6 hours, just like we were told. They cleaned up after themselves. We are very pleased.

They stuck to the estimate they gave me. They were extremely efficient. They got the job done in half a day, which is impressive for installing four units. All of their installations worked perfectly when they were finished.

Representative arrived at time agreed. Explained proposed work plan and time frame for estimated cost. This was over 1 month ago and I have not received an estimate either verbally or by phone. This is a company I called a few years back who balked at coming out at a time convenient for me. I decided to give them another chance. Well, this time they showed up for the estimate. Does it take another try to actually get the estimate and another try to actually get the work done? I cannot understand their business practices and would never consider using or recommending them to anyone.

I told them to come to my home when I was there to give an estimate; however they showed up when I was not there. The only way I knew they were there was due to a neighbor telling me and the plastic casement on my attic fan was broken; therefore causing it to leak. When I called them they denied being there.

They made a very good impression, but I decided to go with a lower offer.

Hired alternative company and determined that the part (connector) was not the problem. Will use alternative company that proposes not to be a parts changer (economical repair).