Keystone Basement Systems & Structural Repair Inc

Explained how and why water was coming in. The issue at the moment was not that serious, but could be an issue down the road if left to itself. Offered to put in a French drain system for roughly $3500. Price was more than reasonable, and if we do choose to do it we will go with Keystone.

We did not like the price offered and did not use this company

My garage floor was damp/wet after every rain. I called Keystone. They inspected the garage floor, explained how to correct the problem, and gave me an estimate for repair (which was very accurate). Keystone did an excellent job. The crew arrived on time, worked hard, and cleaned up after themselves each day (this was a three day job). They had to jackhammer through the concrete garage floor to get to the old drain lines. They removed the old lines and put in new lines. They also inspected the foundation to make sure there had been no damage. They installed new sump pumps and then poured new concrete to repair the places they had dug up. The crew was very professional and worked hard the entire time they were there. They kept me informed of what they were doing (and also why they were doing it). When they were finished, they walked me through how to use the new system. I am very pleased with the job Keystone did. My garage floor isn't wet anymore!

The provider was very honest and assured me my system was working sufficiently for my needs. He made me feel very comfortable about the cracks and minor issues I did have concerns about with my foundation. He could have told me anything, but explained things clearly and professionally. I would refer and use him in the future.

He was very professional - but insisted we needed a two foot section along the entire front of the house dug out and a sump pump put in. We disagree that this needs done. We had another person come out and said all we needed was another down spout on the side of our house.

The representative took a look at our property and spent time explaining what our options were.

Seth came to our house and completed the initial inspection. He was thorough and informative. French drain needed. The work was done on time and was finished in one day. Very professional and thorough cleanup.

After receiving other inspections I decided on another company. Keystone was very professional but their price was double that of the other estimates. They do offer a battery backup to their sump pump which seems to be unique in the area. The company rep was very professional and pleasant. He was thorough in his explanations.

I purchased an Angie’s List Big Deal for this service. They came out and did the evaluation when it was scheduled. This company was very well informed and it went very well. They came out less than a week after I purchased the deal. They were prompt and professional. The individual who came out to do the evaluation was very knowledgeable and answered all my questions even though it took some extra time over and above what the appointment was supposed to take. Overall it was a very positive experience.

they were very professional and knowledgeable, answered all my questions, completed the job in the amount of time they quoted.

The project went very well . Tony and his crew are highly competent and professional. By the way, this also goes for Aaron (the owner) who patiently and clearly explained exactly what needed to be done and why. We knew we were in good hands. In the end, the job was done on time and on schedule and without shortcuts. As a result, we fully expect that this French drain will never cause us a problem again. FYI - The original French drain that was installed for the previous owner 15 years ago was installed improperly (drain holes were facing up and as result the drain pipe filled with gravel and got clogged up ? also the drain pipe was too high up and not sloped down to the side -- also there was no vent that could have potentially allowed us to flush out any debris). As a result, after only 15 years we were stuck with a bad French drain that needed to be replaced. When done properly, a French drain should last for many generations. This highlights how important it is to have a competent and highly skilled outfit do this kind of work. From my experience, Keystone does things right and if I had to do it all over again, I would still go with Keystone. Great job guys. Thank you!

The paint was peeling off of the walls in the basement and there were small black spots. The inspector said that there was nothing to worry about - the foundation was in good shape, we just need to point the exterior where the foundation is exposed and use a high quality sealant for the interior. With the work being minimal, I plan on doing the work myself so I did not want an quotation.

The project went very well. The men did a very professional job. They came on time and worked until the job was completed. They controlled the dust and dirt and did a great job of cleaning up. I would use this company again

They were on time and professional. Provided an estimate that we felt was overpriced. We were contacted a few days later and asked if we would schedule a follow-up visit. We agreed and the second gentleman was also prompt and professional. We were then offered a price 30% lower for the exact same work, but we had to sign at that time. It was like dealing with a used a used car salesman. How can we trust them if after we tell them no and they offer 30% less a price for the same work? The fact that we were not allowed to discuss the second offer and had to decide that moment is just unethical. Nobody should be forced to make rash decisions in order to save money.

This is a followup of work that was done on June 26th and 27th. Work completed by this crew was sloppy and huge mistakes were made. The vapor barrier wasn't even put in. The cement was too wet and never dried even after 36 days. According to the contract, two cleanouts were to be put in and they just did one. Of course Keystone contacted me since I gave them a bad review. I had expected excellent work since they were on Angie's list. Well, I finally had the excellent work done the second time on August 10th. TONY AND CREW came and made all the wrong things right. He is an independent contractor that works for Keystone. They dug all the old cement up, put down the missing vapor barrier, then poured new cement. The cement was done by a fine young man with only 2 months experience. So let me just say, that if you want waterproofing done by Keystone, ask for TONY AND CREW to do it. The first crew they sent should be banned from doing anything. A child could do better cement work. Also a note to Keystone; It might be in your best interest to go out and inspect a job after it's completed. Then you wouldn't have to send another crew to fix a botched job. Thanks Tony !!

We scheduled an inspection of our basement water issue on May 10, 2013. There was moisture leeching through the concrete blocks and we wanted to stop the problem before it became a major issue. The inspection seemed to go fairly well. We received an estimate for a new French drain system and pump. The price was higher than we'd hoped, but didn't seem unreasonable for the work required. And, if it solved the issue, it would be worth it. Then, we received a phone call from the "head inspector" and had to go through another visit and another inspection. The result was that not quite as much work needed to be done, but the original estimate was MUCH lower than it should have been. The "head inspector" had no idea how the first person came up with the number they did, but they would honor the price given. The installation was done over two days, May 31st and June 1st. The two contractors had an incredibly daunting task of digging the new trench and hauling the buckets upstairs and outside. They had not been informed that they would need a large truck to dump the material so they did not arrive prepared for that. They also had to make several trips to Home Depot for supplies and equipment they did not bring with them. The workers did a good job of protecting our house, completed the work quickly, and cleaned up well. We had been promised that this installation would resolve our water issues but that is still not the case. There were several heavy rains during June and July and we started seeing more moisture seeping through the concrete blocks than we had seen before the installation. There were also some new cracks in some of the blocks. There was no sign that any water had passed through the new drainage system. I was finally able to get a follow-up appointment on July 27th. The appointment was scheduled for 2:00 PM but the service technician did not arrive until after 4:00 PM. He arrived with no equipment and was totally unprepared to work on our system - even if he had time after arriving two hours late. One of his excuses was that he was told it was an inspection appointment and not a service call. His other excuse was was that the weather had been so bad they were extremely busy with other service calls. He proceeded to look at the system, briefly, bad-mouth the installers, tell me all the things that were not done the way he would have done them, and promise to come back to make the system work properly. I was finally able to schedule the service appointment, again, for August 28th. I adjusted my work schedule to ensure I was home all day to give the service technician access to the basement. A few hours after I arrived home on August 27th, I happened to find a notice tucked under the edge of the door knob on our front door. The notice stated that the service person had arrived a day early, on August 27th. He apparently did some work outside, although I was unable to read excactly what was done, but he was unable to get inside so the system still is not functioning - three months after it was installed. Despite the fact that I had spoken with the service technician one month earlier and told him I would be home for the next appointment, he never bothered to call me to find out if someone would be home soon to let him inside. I called that evening and left a message for a return phone call, as soon as possible. I did not receive a call but phoned the company back at 9:00 AM August 28th. I had to leave another message but, this time, I did receive a call back very quickly. I am still waiting to reschedule an appointment to get our system completed and working. I have, again, been assured that we will be happy with the system after they are through. We just don't know how long it will take before they are through. Right now, we have new cracks in the concrete they put in to cover the new trench, there are new cracks in the wall blocks where they installed a drain, and there is still moisture on the wall. The one thing that does work is the warning system when there is a power outage. Twice, since installation, the power has been interrupted at home and we received the promised phone notification . We have been more than understanding in working with these people. I'm afraid I would never recommend them to anyone.

They weren't quick with their response, it was a little bit because there was so much work to be done in the area that they're in. So, they were just prompt as the other companies that came out. They gave me a lot of information and they were very helpful.

All of our questions were answered and we feel it is the right solution to our problems. Looking forward to getting the system installed in October. We are relieved to know that we can make payments on this work - and starting when the drain goes in.

Tony and his crew were great! The house is over 100 years old. It sits on slate and solid coal, there is not a footer. The basement walls are poured concrete so the job on a scale of difficulty from 1-10 was a 9. Tony, despite this, remained calm and positive., smiling the whole time. His crew had the same demeanor which helped this home owner remain calm despite the obstacles. The pits for the sump pumps that needed jack hammered took Tony over 5 hours each. These normally should take 30 minutes but since he had to jack hammer coal (explained it was hard as steel) they took forever. This issue jumped this jobs difficulty to a 10+! Tony and his crew also had to use a bucket brigade system to haul all of the jack hammered cement out of the house (up a flight of steps) and to haul all of the stone etc. down the steps into the basement. These guys worked HARD! I felt so bad for them but they remained happy, positive and kept on plugging away. The job took 3 days. On the last day we had a dinner function to go to which Tony knew about. He talked with his crew and asked them to speed it up so that we could leave on time for the function. The job was completed 1 hour early (we left on time for the dinner), they cleaned up after themselves (most of the basement was covered in plastic and the floor was covered with drop cloth), walked us through all what they had done and even gave us professional suggestions on how to finish the basement down the road. A great experience for a 10+ difficult job!!!!!,

This company and crew have their acts together and know what they are doing. They are prompt, clean and professional and the price was fair. They get my highest recommendation

I purchased an Angie's List Big Deal for this service and the deal was good. The end result was we got what we wanted. They came out and told us what was wrong with our basement so we had them go ahead and do the waterproofing. Waterproofing a basement is not cheap, but what they charged us was reasonable in comparison to other competitors. They had to come out and do it all over again because I do not think we got their "A" team the first time around. They made a lot of mistakes and the first big rain water was coming into the basement. After we had just dropped $10,000 this was difficult to see. But, they took care of it properly by coming out and redoing it all. Whenever we needed the basement fixed we would call and not get responded to right away. They were trying to cover themselves, but when they needed payment they were on us for that. They had good reviews on Angie's List so we might have been the only ones to not get a good job. Update: True, you did come back and fix the leak at no charge, but you didn't do the job properly the first time, so coming out and fixing it at no charge was a necessity, not a gift to us. Also, considering that you didn't put in an access point for clean outs of the drain the second time you came out after we specifically asked you why this wasn't performed, and considering that my husband had to rent a hammer drill and fix the plastic sheeting along the wall because you didn't put that up correctly either time, and considering the mess we had to clean up in the basement, back yard, and drive way, and considering how long it took you to respond to our calls or emails when we discovered you hadn't done the job correctly the first time, I'd say that our rating was more than justified given the cost of this service. You are obviously a successful company and you have very high ratings on here that are clearly justified, but in our particular case, this was not one of your better efforts.

Very professional, very polite, very knowledgable expert provided excellent advice, including simple things I wouldn't have thought of myself. He crawled around my air conditioner, got dirty in the landscaping, and stood in the hot sun to evaluate my roof line. I was very pleased with the advice and would have hired Keystone for repairs if I had needed any. Totally worth the evaluation fee.

Giulio did a thorough inspection of our water situation, inside and outside of the house. Many other companies do not charge for an estimate (which, while slightly more detailed, this essentially was). He ultimately recommended a full-perimeter (approx 125 ft.) interior french drain and sump pumps be installed. He was professional and knowledgeable and answered all of our questions. There was pressure to sign a contract at the end of the inspection, but because Keystone was the first company to provide an estimate, we were adamant about not making a decision for at least a week. Keystone was the most expensive of 5 companies that provided estimates. We had 3 smaller companies provide quotes that were within $1,000 of each other (in the $5,000-6,000 range). One other larger company quoted around $10,000, and Keystone quoted around $13,000. All of the companies that provided quotes have an A rating on Angie's List. Keystone and the other larger company were similar in their sales approach and offered proprietary solutions and warranties. While this may provide peace of mind, we ultimately decided that spending less on the installation and being diligent with our own maintenance of the system would provide a better value in the long term. Keystone followed up with me after the appointment and was courteous and professional even after I informed them that we would likely not be using their services.

After getting 3 different opinions on how to fix our basement from other waterproofing companies, my wife and I chose Keystone Basement Systems & Structural Repair as they provided the best comprehensive solution for our house. It is also worth mentioning how refreshing it was to see that Keystone employs very respectful sales professionals. Out of all the inspections, with Keystone we weren't pressured into signing any sort of sales contract on-the-spot. Aaron and Seth were very easy to communicate with and understood our goals going into this project. The work performed by Keystone consisted of both waterproofing and structural repairs. The waterproofing solution consisted of a french drain system that included 70' of perforated pipe with a silt sock and 3 clean-out access ports as well as a sump pump system and battery backup system. We also had 1,000+ square feet of polyvinyl vapor barrier applied to all foundation walls. Structural repairs included 6 steel I-beams for our front wall and 4 Rhino Carbon Fiber Straps for our side wall. From the proposal onward, Keystone was very organized throughout the paperwork process, which was very convenient. They were also very fast in coordinating the start date of the project while working around dates that worked well for us. Tony and his crew were punctual and came ready to work every day, which was nice to see. The total project took 4 days to complete and every day I was impressed with not only the crews progress, but also their ability to maintain a clean work-site throughout the day. All of the unique requests or considerations that we had discussed with Aaron and Seth were communicated to Tony and his crew. They did a great job coordinating the product pickup/delivery so they didn't have any downtime waiting for someone to show up with material. We were very impressed with the quality of work from start to finish. As the customer, I also appreciated the fact that Keystone's quality of work, and strong communication throughout the life cycle of the project made for a hassle-free experience. We didn't have to deal with change orders or anything like that because they provided us with a detailed estimate that made sure it covered everything we were looking for. This document was also reviewed periodically throughout the installation. It goes without saying that we would highly recommend Keystone Basement Systems & Structural Repair to anyone looking for a waterproofing or structural solutions.

The Foundation Analysis report indicated that we didn't need to do all the work that we thought was necessary to fix our problem. The estimate was reasonable but we didn't want to do the work at the present time because we have other remodelilng work being done.