George J. Grove & Son Inc.

NOT THE COMPANY IT ONCE WAS – BUYER BEWARE. My family has worked with this company for ~40 years and I had high hopes of working with a local, family-run business. I agreed to the $2000 quote to replace my storm door and then after having a technician come out for measurements, the salesmen called to say it was actually going to cost an additional $1300 for materials (more than 50% higher than the quote!). I declined this work and was told they could still proceed. The salesmen called back again to say it would actually only cost an additional $800 because my “porch was actually smaller than I remembered”, to which I again declined. The installation went well with no mention of the additional materials or work that the salesmen had requested. I then received the invoice that, to my surprise, included the additional $800 cost. I spoke with the salesmen to inquire about the charge to which he said that the storm door replacement couldn’t have been completed without the additional work and that he “did me a favor” by reducing the amount from $1300 to $800.. despite the fact that he initially told me he just misremembered the specs of my front porch. The fact that this work was only mentioned by the salesman via phone and not either of the technicians in- person, led me to believe that it was an unnecessary upsell. I then received a call from George Grove III who patronizingly questioned how much I knew about business and that I don’t know “how construction works”. He told me that due to a catchall loophole phrase on the quote, I was required to pay for the additional work despite me declining it twice and even threatened legal action if I didn’t. All of this and I still had to request they come back to finish the agreed upon work because their measurements didn’t consider my deadbolt, so the front door and the storm door couldn’t both be closed at the same time. They told me to buy a new deadbolt and they’d install it for me. Overall, this was a very disappointing customer experience and communication was poor all-around. They mentioned several times that they “aren’t like Renewal by Anderson”, but I felt completely taken advantage of as a young female homeowner. They may not be like Renewal, but I’m not sure this is any better.

I don't understand the negative reviews for George J Grove & Son, Inc. on here! From the point of sales rep coming out on time to give us an estimate, after thoroughly measuring the windows and sliding glass door we needed replaced after 22 years, through to their office calling and keeping us updated on the backlog of the order and the anticipated delivery date, through to the scheduled install date and the expert workmanship of JASON, JOSH AND JOHN for the install, we cannot say enough good things about GEORGE J. GROVE & SON, INC.!! They were thousands of dollars cheaper than Renewal by Anderson! They are locally owned and small enough to give us superior customer service, before, during and after the installation process! We highly recommend this company for window replacement :>)

PLEASE think twice before considering this company. All I wanted was the glass, to the top of the window replaced, that they put in, the seal broke. 5 months of dealing with scheduling issues. “Not able to find me” “not knowing where the property is” or “first time hearing I needed a window replaced” I heard that 3 times....of course my window being under warranty no charge. But of course there is the labor I have to pay. Which will be $140. to replace the glass to HALF the window. So there is that. I know now why I never finish with them the first time around. Fast forward to today. The guy just shows up to replace the window. No phone call, no date scheduled. Nothing they just show up! Can’t blame the guy, he just got the order this morning. I get it we are in a pandemic, say that from begin!!!! Instead of yanking my chain! Worst customer service ever. If I can recommend an amazing company with outstanding customer service from begin to end. Zen Windows they are located in Lancaster city, 717-773-4562, you will NOT be disappointed

He came monday morning. He said he would email some info to me. Never did. I emailed 2 days later. They never emailed back. Then i called yesterday and no call. He said he had no bus. Cards or brochures on him, thats why he will email us. I dont know why. He was such a nice person. But they are avoiding me. Im pretty upset.

After becoming aware of this initial communication problem, George Grove himself came to our home, assessed the problem, researched creative solutions for our repair, and completed the work quickly and effectively.This is a great example of the kind of personalized service you receive from a family-run business that takes pride in their work.

unknown

    When we ordered the door the salesman said it would be six to eight weeks for the door to be sent.  After twelve weeks and not hearing anything, we called and were scheduled for the next week?

     The installers were very friendly and professional and did a great job, we are pleased with

new look of the front of our home.

Do not get them to do your roof they have a terrible communication problem.I had three roofs done.They put five separate pieces of rubber and had five seams on the Top roof and then the second roof had three pieces of rubber they will try and piece your roof with left over pieces of rubber.I said something to them and they told me they will replace the top roof so this is there ideal of replacing they put one piece to cover two pieces now I have four pieces of rubber and four seams.And they did not put nothing over the seams and left a big hole in the side of my house.For a company that's been around for fifty years I am not in pressed.If you want a roofing company that you have to babysit then you want to call Grove and Sons. Thanks for the jig saw puzzle on my Roof's.

Contacted George Grove for a roof repair on an old commercial property. They were prompt, assessed the problem and proposed a workable solution at a reasonable price. I have used them many times for additions/repairs to this property and they have always provided reasonable and cost effective solutions. I can always trust them not to push unnecessary and pricey options.. They also go the extra mile to resolve any problem. I initially became acquainted with George Grove when we had another roofer tell us we needed a new roof on our home. When we had George Grove look at the situation, they advised a repair and suggested that the roof would be fine for more years. I believe they are honest and would recommend them.

Prompt, courteous estimator. Work was done on time, efficiently, and cleanly.

unknown

Everything went totally as proposed. Great group of workers.

The job was well done and the product is very good, although we haven't been opening windows as it is winter. The rooms immediately seemed quieter and less drafty. Our only issue was being told the job would be done in one day and this was not true. Granted, the interior work was done in a day, and so the house was warm, but the exterior finishing wasn't finished until later. This caused scheduling problems for our family. This wouldn't stop us from using Grove again, but I would try to hold them to their time estimate.

The men were courteous and they came on time. I was pleased with the way the roof looked. Over the course of about 2-3 months, I noticed an issue with the roof. I called George Grove and Son and they quickly came back and corrected the problem. They were very responsive and made it right, as they said they would. It should be noted, that this is the second time that I have used them for roofing.

Our experience with George Grove was 100% positive. We were still discussing schedule when our roof sprung a leak and they managed to send a crew out pretty much immediately. With intermittent rain the worked as long as they could and showed up pretty much immediately after the rain stopped in order to get the job done as quickly as possible. The crew was polite and responsive and we arranged ourselves every day in order to stay out of each other's way.
Impact on shrubs and flower beds around the house was minimal despite all of the material that needed to be hauled down and up the roof. Clean-up at the end of every day and at the end of the job was better than expected. We swept the driveway very carefully to make sure there were no roofing nails anywhere and didn't find a single one.
The finished product looks great.

Job went very well.

See above.

I was very pleased when the project was finished. My windows are very beautiful and the front door changes the whole look of the house.
Excellent, fair and quick to respond Sales/Project Manager

They put in the wrong sized door. My husband had to go through and re-do all the windows because they didn't do what they were supposed to do. They used to do their own work but now they sub-contract. We wouldn't use them again, even if they were the last ones on earth. The work was just shoddy.

Overall satisfied with the window that was installed.

The price was fair and we have been very happy with their quality.

I want to express my sincere appreciation to the team at George J. Grove and Son and how our entire project was handled from start to finish. It started out great and ended up even better. Our salesman clearly went over the contract with us and answered any questions we had. When install time came the crew was efficient and very polite. I will never go any where else when it comes to home construction.

We would highly recommend this company for any type of work. They were great at getting our minor repair taken care of and also with installing our new beautiful doors. Looking forward to working with them again in the future.

They kept putting us off on the start date saying that they had delays on another job. This was a sub-contractor, not Grove employees. I had to complain to the office several times before they finally started the job - too late to enjoy the patio all summer! When the job was finally done, we continued to make calls complaining about the gutters, and they finally sent someone to look at them, but they never came back out to fix them. Finally my husband did the best he could with them himself. Then, after we thought that the whole nightmare was over, the spring rains came and we discovered that the part of the roof they were supposed to fix still leaks.

In over 25 years as homeownership, this was the worst experience I ever had in hiring and ldquo;professionalsand rdquo; to work on my home. In June of 2010 I hired them to simply clean my gutters. The job was done fineand hellip;a little higher-priced than usual (at $170.00) but they stated that and ldquo;the gutters were very full.and rdquo; And, I didn't mind paying a little more for professionals. Since 2006, I've paid anywhere from $50 to $120 to have the same job done. When the seasons changed that Fall, I again called the company for another 2nd story gutter cleaning. Almost immediately, the area experienced quite a freezing spell. So, about 1 month later, they called to say that there was no way to clean the gutters until the cold broke and things thawed. I could not have agreed more with that approach. Howeverand hellip; About 1 month after that, two of their workmen arrived at my home to clean the gutters (it took only 1 man the first time). It was a horrible morning weather-wise, in which we had received about 5 inches of snow and ice and everything was frozen (area schools were even closed/delayed). I tried to dissuade them from attempting the job in such conditions, but they kept assuring me they were and ldquo;professionalsand rdquo; and could handle the joband hellip;and that they had done several similar jobs that same morning. This was at around 11am and looking back now I realize that could not have been truthfuland hellip;based on the time involved. Plus, they stated I'd be charged anyway and ldquo;for (them) coming out.and rdquo; What occurred next can only be described as vandalism. The 2 workmen went at my gutters with hand tools, hammers, and chiseling devices. They hacked away at gutters full of ice and snowand hellip;tossing large chunks of ice down 25-30-ft. hitting my deck and property. A coach lamp was struck and its bulb blown clear out of the casing. These and ldquo;professionalsand rdquo; quickly turned into and ldquo;the gang that couldn't shoot straight.and rdquo; They took frequent breaks to warm-up in the truck and smoke cigarettes, telling me and ldquo;don't worry, (I) won't be charged for smoking breaksand rdquo; etc. (I was). They also claimed to have cold handsand hellip;and yet I plucked their gloves out of the snow while they were on one smoking break (I had purposely stayed outside much of the timeand hellip;to watch things, while clearing snow from my walkway and driveway). Halfway through the job, they gave-up. Only 1 gutter was cleanedand hellip;totaling 41 ft. For this they billed me $340 when just a few months previously it was $170 for 76 ft. of gutters cleaned. Still, I was soon very pleased that they gave-up because I noticed that they had destroyed my gutterand hellip;it was full of pits, gouge marks, and at least one significant hole. This was on and ldquo;brand newand rdquo; gutter on a home only about 4 years old. I could not believe that I hired a professional companyand hellip;and that these fellows were a part of that company. Shortly after that day, I personally went and stopped-in at their office about this matter and was and ldquo;blown off/chumped off.and rdquo; A few days later they called and stated he would and rdquo;ask about lowering my billand rdquo; and offered (condescendingly) to come by and screw-in a new light bulb for me. I kept urging that they come down and inspect the damage done to my home. Weeks later, they finally came by my home, inspected the damaged gutter and said they'd have to replace the whole gutterand hellip;because of holes, damage, etc. About a month later, their subcontractor came by and replaced the damaged gutter. I might add that he took less time, alone, to replace the gutter than the two workmen did to clean the gutter. In fact, when things thawed-out around that time, I personally finished the job that the workmen never didand hellip;cleaning the 2nd story 35-ft gutter (the other gutter) myself. It took about 20 minutes and I worked alone and my age is almost the same as the two worker's ages combined. I hired professionals to do a very simple gutter cleaning joband hellip;and it turned into a complete fiasco. Can you think of anything as simple as cleaning some gutters? I lost the better part of 5 days of work dealing with this mess (stopping by their office, phone calls, being home to supervise work being done - since I had lost all faith in the company, etc.). My home has a total of about 110 ft. of gutters. The bill for the single 41-ft. they cleaned (and ruined) was $340.00. That represents a cost of $8.29 per foot. That would mean if I had my whole house done it would cost $912.00 for a single home gutter cleaningand hellip;nearly $1000.00 dollars. According to industry standards, the average residential home has anywhere from 120 to 250 feet of rain gutters, depending on the number of stories and the amount of roof lineand hellip;and, industry standards estimate a cost of $75-$125 to clean all that gutter footageand hellip;not $340.00 for a mere 41 ft. I'm retired from law enforcement and during my career I had the experience of working with offenders on community service, and ldquo;road gangsand rdquo; etc. The convicts on community service had a better work ethic and were more professional than the people this company sent to my home.