Crossroads Property Management Inc.

Brought no potential renters. Discarded old lock set keys when specifically asked to retain them for future use.

I would just like to say thank you to Brian and crossroads Property Management, there Professionalism & attention to detail is Excellent+++ They are extremely helpful and nothing is too much trouble, I was very skeptical about property managers as I have had a very bad experience with my business prior to finding Brian and crossroads the difference between crossroads and my previous property management is like night and day I honestly thought there were no honest or customer service driven property managers left until Crossroads and Brian If your looking for honesty and service I highly recommend Brian Fulmer and Crossroads Property management of 42 West King Street Lancaster PA 17603 Phone no: 717-393-7440

The property was finally rented in March 2011 at approximately $200 less than the monthly rental price I had agreed upon. I was told that the market was commanding lower prices so that was a loss I just ATE. With the loss of rental income, my mortgage wasn't covered so I was now paying two morgages; granted one mortgage was at a reduced rate, but I was promised between $1200 - $1500 a month and the home was rented on a year long lease for $1050. Had I known that the rent would have been reduced to below my mortgage payment, I might have chosen to sell the house at that time rather than rent it. The tenants moved in and immediately the requests for changes began. The tenants wanted to paint rooms in the house - I gave permission for one room to be painted. The entire house was painted in god-awful gaudy colors. In September of 2011 Tropical Storm Lee arrived. In the six years that I lived in the house, I had water in the basement ONCE and that was because the flexible downspout got dislodged from the underground pipe. I got a frantic call from the tenant (who had found me on Facebook and was contacting me on a regular basis) and was told that the basement was flooded. (It was NOT, in fact, flooded - there was some water on the floor.) The property management company called and discussed the options with me and the option we agreed upon was for the removal of the paneling in the basement at the cost of between $100 - $150. A month later I was charged for $365 for the removal of the paneling. Some time after that, I received a bill for $1300 for mold remediation which I knew NOTHING about and DID NOT give approval. After much complaining that bill was reduced to $300 because the owner did the right thing - the first AND last time the owner did the right thing. In April of 2012 the tenant began calling me complaining about the lawn mower that had been left for his use, as well as other property issues that I shouldn't have been dealing with. In November of 2012 I made the decision NOT to be a long distance landlord and longer and notified the property management company that I would be putting the house on the market and the tenants would have to vacate. The rental agreement only required 30 days notice to terminate the lease, I gave the tenants 60 days because I didn't think 30 days was enough time to ask someone to move. The harassing phone calls started coming from the tenants requesting more time, etc. The property management company did nothing. In December 2012, the tenants finally left. I visited the property on Feb 1st, 2013 with a realtor expecting to be able to sign the contract to put the house on the market that day. What I found was disgusting and appalling. Every main living area in the house had been painted a dark, gaudy color and then had been sloppily repainted to cover it up. There was paint on the hard wood floors, there was paint on the curtains, there was junk in the basement and on the back porch, there was grease splatter on the ceiling beside the stove, there was pancake batter spots on the kitchen cabinets, the vanity in the master bathroom was ruined with bleach or something. And the VERY worst part of all was the power had been turned off since December 20th, in Pennsylvania where the temperatures were frigidly cold. Was it done on purpose because the tenants were vindictive? I have no idea, but the property management company and the owner told me that they had "completely and thoroughly inspected the property and found nothing wrong. RIDICULOUS!!!! When I emailed Brian Fulmer on the 1st of February, his email response was one of surprise as if he knew nothing about the situation I had described. But miraculously, when I asked for the security deposit to cover MY costs to completely repaint the house ($2000), he told me HE himself had thoroughly inspected the property on January 23rd. Fascinating that he failed to mention that when I emailed initially to voice my displeasure. OUTRIGHT LIAR is what he is. NOBODY was in that house after the power was turned off on December 20th. I can only thank God that none of the pipes burst!!!! I summarily fired Crossroads Property Management company THAT day and have come to the conclusion that I would have to shell out MORE money to sue them for mis-management, which I'm NOT prepared to do. BUT, I will tell EVERYBODY I know, what a shoddy operation they are and Brian Fulmer is a blatant liar in my book. And I have a BIG mouth and lots of friends.

This job was not the easiest or most attractive one, because it was likely to be a short-term contract (the property was on the market) and the building was very old and had constant service issues. Also, the commercial space was empty during the period, so the rental revenue was low and there were additional problems with maintaining an empty space (break-ins, undiscovered leaks, etc.). Brian and his team did great work for us, and they really understood our needs and priorities. They took care of all emergencies quickly and efficiently, and cooperated seamlessly with our realtor and contractor. The B for responsiveness is because they were less quick to handle non-emergencies, which led some tenants to call us directly, but to be honest, I think our building generated more than its fair share of service calls--it was a very labor-intensive management job. All in all, we had a great experience with Crossroads and would definitely use them again!