Founded 1962 • With Angi since January 2009
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Emergency Services OfferedAmenities
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Senior Discount
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Yes
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No
Licensing
Insured
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Verified Reviews
Showing 1-25 of 44 reviews
Karen C.
12/03/2021
Bryan Reisz serviced my furnace today. He arrived during the scheduled time, was very knowledgeable and professional. I have been using this company for years and have always been satisfied with the quality of work.
Description of Work
Yearly maintenance on my furnace
Category
heating & air conditioning/hvac
Joseph B.
12/18/2020
william G.
02/04/2019
The work was completed in a very timely manner and with the highest degree of craftsmanship and customer care. There is a small leak somewhere in the underground plumbing of my geothermal heating system. I expected to receive a cost estimate in the several thousands of dollars, believing that excavation of the entire system underground would be required. Dave from Donahues suggested a simple and permanent solution for the cost of $480.00. The system is now working perfectly.
Description of Work
repair of geothermal heating system
Category
heating & air conditioning/hvac
William S.
12/20/2018
Jenny C.
06/10/2017
Our technician Joe was wonderful. He methodically checked all of the systems and deduced that the blower motor had failed. Unlike other HVAC experiences I have had, where the technician tells you what you need only, Joe explained his line of reason, backed each step with evidence that he showed us and then, out of a process of elimination, came to the conclusion it was the blower. I was very pleased with his assessment.
Description of Work
Our air conditioning was no longer functioning. After an attempt to troubleshoot ourselves, we soon realized that we needed a professional company.
Category
heating & air conditioning/hvac
Keira B.
03/27/2017
I was able to get a same-day appointment and the technician, Bryan, was awesome. I am a bit of a pessimist and always dread the idea of being taken for a ride by any professional, be it a mechanic, contractor, or doctor; however, Bryan put those fears to rest. With a flat $65 service call fee, you would think the technician would be racing around to get out the door as fast as possible, but this was not the case. Bryan was very professional and he took his time to diagnose the problem with my AC unit. In addition, he explained the problem and my options in great detail and patiently answered my many questions. There were no high-pressure tactics or any attempt to upsell, just a very straightforward and honest approach, which I really appreciated. To resolve my problem a part needs to be ordered and a return visit will be necessary, so I reserve the right to change my opinion, but if the next step of my AC repair goes as well as today, I think Donahue's just gained a lifelong customer.
Description of Work
I called Donahue's to check on my air conditioning system due to my evaporator coil icing up on the first two uses this season.
Category
heating & air conditioning/hvac
Jane W.
02/07/2017
They are in and out all the time. They had to replace something. I am not sure if I have a service agreement, but they do service my equipment. They are very concerned about making sure everything is right. It depends on how long it takes them to do something but we are new owners and there have been a lot of issues. They are very responsive. They get parts in right away or they will go pick them up. You don't have to order them and then they come right back.
Description of Work
They checked the heating and the radiant heat.
Category
heating & air conditioning/hvac
Jane W.
02/07/2017
I'd give them an A overall, their price, probably an A, their quality, definitely an A, their responsiveness, an A, their punctuality, an A, their professionalism, an A, and yes, I would use them again.I would say they are very concerned about making sure everything's right. They've been in and out because we're new owners and there have been a lot of issues. They are very responsive, is all I can say. They get parts in right away or they'll go pick them up, don't have to order them, and they come right back. They've been very good.
Description of Work
They checked the heating and the radiant heat.
Category
heating & air conditioning/hvac
Kim B.
12/11/2016
This company gave me the quickest most professional response on setting up an appointment. Dave arrived and checked over the system thoroughly. It turns out there was nothing wrong with it. The problem was my lack of knowledge of how it worked. Dave explained the system to me without making me feel stupid for calling him in the first place. We will definitely call them again if we need work done on our heating/cooling system.
Description of Work
I thought that my Aprilaire whole house humidifier was not working properly. I called two companies that I found on the Aprilaire site and had checked on Angie's List.
Category
heating & air conditioning/hvac
Deborah R.
10/12/2016
Connie W.
04/28/2015
I set up an appointment with this company and I was very pleased with the service. The gentlemen was on time and didn't try to sell me anything I didn't need. I had turned on my AC just for test drive and it started to moan and bang. I hate calling companies for repairs because I'm so afraid of being ripped off. I called Donahue's and it turned out to be a part had burned out and the moaning I heard was because the AC was trying to start. Will call again if needed.
Description of Work
Repaired my AC
Category
heating & air conditioning/hvac
Service Provider Response
Dear [Member Name Removed], Thank you for taking the time to give us a review. When you placed this call as a new costumer we were happy for the opportunity to work with you knowing that you were concerned about having a new company come to your home, (which is understandable) we are especially pleased to hear that your experience was up to your standard. We welcome any kind of feed back and/or suggestion's on how we can do better in the future, we are here for you the costumer and want to be the best we can be for you. Truthfully, The Team At Donahue's INCTed M.
10/20/2014
The technician arrived about 10 minutes early after a phone call that told us he was 15 minutes away from our house. The technician used plastic covers on his shoes whenever he was in the house. He was very friendly and completed the maintenance in the expected time frame. I actually paid nothing for this visit because the cost of a yearly service agreement includes annual check maintenance on my furnace and A/C systems. But I indicated above that the cost was 50% of the cost of the service agreement. The service agreement has other benefits in addition to the two annual maintenance activities.
Description of Work
Technician performed a maintenance check and adjustments to my high efficiency furnace. This cost also includes the cost of a service agreement.
Category
heating & air conditioning/hvac
Service Provider Response
Dear [Member Name Removed], We sincerely appreciate you taking the time out of your day to share your experience in your review. we value your loyalty and appreciate you being a service contract costumer, we look forward to a long working relationship. Thank you, The Team At Donahue's INC.Michael A.
06/16/2014
The price was good. The service was excellent and they were prompt. I would recommend them over the companies I received quote from. They have good service.
Description of Work
They replaced a furnace and a/c unit.
Category
heating & air conditioning/hvac
Service Provider Response
[member name removed], Thank you so much for taking the time to give us a review. We really appreciate hearing about your experience, and that you were pleased with Ron, and the work the guys performed for you. We value your opinion, and thank you for your business. We will always to everything possible to merit the confidence you have placed in us. Sincerely, The team at Donahue'sThomas W.
05/19/2014
Checked and washed out door units. Checked blower and motors. Flushed drains. We've been using Donahue's Inc. for many years. They installed one of our units some years ago.
Description of Work
Annual maintenance and checkup for two home outside air conditioner units.
Category
heating & air conditioning/hvac
Service Provider Response
Mr. [member name removed], Thank you for taking the time to share your positive experience! We truly appreciate your years of loyalty to us, and are so pleased to hear that you're happy with the service we've been providing. Your satisfaction is our goal. We will continue to do everything possible to merit the confidence you have placed in us. Sincerely, The team at Donahue's.vicki R.
04/02/2014
DO NOT USE THESE PEOPLE!!!! They installed motor blower in furnace The renters complained to us of a loud noise after the service was completed. A plumber that replaced a hot water heater at the time stated he thought something wasn't balanced. We called donahues back to check it. They told us there was nothing wrong and charged us an additional service charge of 66.00. The renters reported to us the noise stopped after the return service call. When I complained about the charge they stated that because we didn't purchase an additional warranty we would have to pay. It's completely unacceptable to pay for something that should have been done right the first time. HORRIBLE CUSTOMER SERVICE!!!
Description of Work
Replaced motor blower in furnace
Category
heating & air conditioning/hvac
Service Provider Response
Mrs. [member name removed], On Thanksgiving day, the furnace in your rental property had no heat. You were a new customer to Donahue’s. You turned in a service call at 9:56 am and within 34 minutes we had a technician dispatched to your property. We were able to get the furnace repaired that morning, by replacing the blower motor. Our repairs carry a 1-year part warranty and a 30-day labor warranty. Customers who are under Maintenance Agreements with us receive an extended 1-year labor warranty on repairs. You do not have a Maintenance Agreement with us. Two months later, your husband called stating that another contractor noticed a noise. He was told there would be a $65 service charge and we would quote any additional charges from there. The warranty on the blower motor was explained to him when he turned the service call in, and he approved the service charge and authorized for us to return to the property. No additional repairs were needed, we cycled the furnace and there was no noise. The technician noted the noise previously heard may have been the heat shield. It is unfortunate that you feel our customer service was “horrible”. You called us as a new customer, and received an extremely quick response time on a holiday. All repairs were quoted to you and your renters had their heat repaired that day. Two months later, when your husband called, all charges were quoted, approved, the warranty was explained and service was authorized. We truly strive to be fair and upfront with our customer’s. We appreciate you giving us a chance, and wish you better luck with your next service provider. Sincerely, The team at Donahue’sDeborah N.
03/18/2014
I called this company early in the morning after the furnace quit during the night. The call was answered by their answering service. At 8:15am, the company called and said they would have a tech there as soon as possible. The service repairman arrived within 30 minutes. He was very professional and knowledgeable. He found and explained the problem. I was surprised that he found the problems and that the repairs went quickly. He tested the furnace 3x to make sure it was working properly. He recommended also that a different thermostat be purchased at a later time and gave me some suggestions on different models. All in all, I would probably recommend this company to anyone in need of service.
Description of Work
Our gas furnace was not working and pilot light would not stay lit.
Category
heating & air conditioning/hvac
Service Provider Response
(Removed members name), Thank you for choosing Donahue's. We would also like to thank you for taking the time to review your experience with us, and give us a positive rating. We're pleased to hear that you were happy with our quick response, and the work that Joe performed in your home. We appreciate your business. If you ever have any questions or need anything in the future, please don't hesitate to contact us. Thank you, The team at Donahue'sjames A.
01/19/2014
They made too many mistakes and cause the boiler problem and contacted them to come back and fix it and charged us again again again. I told them to contact the manufacturer who made the boiler and the owner of Donahue, Inc, he said no no, it will not do any good. We continued receving the problems and they charged us for repaired again again. The last one, I was fed up and called the manufacturer by myself. They referred me to the training certified person to take a look and notified that Donahue set up a lot wrong ways and cause it problem, he fixed everything. After that, we never had one problem. Don't trust Donahue Inc, Thanks.
Description of Work
I purchased the heat boiler from my friend's wholesale and hired Donahue to installed it.
Category
heating & air conditioning/hvac
Service Provider Response
[Members name], Thank you for taking the time to give us a review, we hope to clear the air about your unpleasant experience. The work discussed in this review was over a 5 year time span, and this review was not submitted until 3 years after any work had taken place. Please take that into consideration, especially with the approximate cost associated with this review. The Better Business Bureau also reviewed this issue in 2011, per [members name] request, and found Donahue’s of no fault and to have resolved the customer’s complaints to their satisfaction. The friend you purchased your boiler from in 2006, was an engineer, and we installed the system according to his and the boiler manufacturer’s instructions and specifications. Per our agreement we warranted all parts and labor supplied by Donahue’s for 1-year. All of the technicians who serviced your equipment were certified and trained by the manufacturer. We have always tried to be fair with you. We tried our best to explain the boiler operation so you could make informed decisions about the repairs to your system. The repairs made to your system were necessary and were completed correctly. The manufacturer was contacted throughout the process and we even asked them for consideration towards the parts failures you experienced, and they declined any sort of compensation. We do appreciate the business you chose to give us. We are sorry you were not satisfied. We will continue to learn and grow from each experience and continue offering the fairest customer service possible. Sincerely, The team at Donahue'sRhonda J.
10/14/2013
Very quick and professional. They had a slight mix-up with the appointment but bent over backwards to correct their mistake. They did a great job and made sure I understood everything that they did and showed me the demo before they left.
Description of Work
Replaced my furnace
Category
heating & air conditioning/hvac
Service Provider Response
[removed member name], Thank you for taking the time to give us a good review. We truly appreciate you choosing Donahue’s to service you and your homes comfort needs. I would like to apologize again for the mix up with the appointment, and am glad to hear that overall you were pleased with Ron, Bob, Craig, and Jake. We hope your new furnace helped keep your home cool and comfortable for the remainder of this year’s cooling season, and will keep your family warm as we approach the heating season. Thank you again for choosing us, we will do everything possible to continue to merit the confidence you have placed in us. Thank you, The team at Donahue’sDonna B.
10/05/2013
We called several area companies for estimates on having a ductless air conditioning system installed in our home. Although Donohue's estimate was not the lowest we were impressed by their reviews on Angie's List and the level of knowledge and information we received from the gentlemen who came out to give us the estimate. We had to wait about a month until they could fit us into their schedule. We had one outside unit and three inside units installed. The work took two days but when they tried to start it up it was not working. We were told that several of the circuit boards were faulty and would have to be replaced. Since it was a holiday weekend we had to wait until the following Wednesday to have the repairs done. Donahue's was very apologetic about the problem and said it was very unusual. It was a Mitsubishi Mr. Slim unit. We have not had a problem in the month since but learned that my sister-in-laws families Mitsubishi unit failed after 3 weeks and had to have the mother board replaced. I was happy with the service provided, everyone was very professional. Hopefully we will not have any more problems.
Description of Work
Installed a ductless air condiitioner/heat pump.
Category
heating & air conditioning/hvac
Service Provider Response
(removed member name), Thank you so much for choosing Donahue’s. We really appreciate you taking the time to give us a positive review. Seeing as you were a first time customer, we’re happy to hear that you were impressed with Mark and the guys who helped with your new installation. It’s invaluable that you recognize the importance of knowledge and experience versus just choosing the lowest price. Complications like what was experienced with your new Mitsubishi system are not common, I know our installer Jim was especially concerned with seeing the resolution through and making sure you were happy with the end result. We do appreciate your understanding and patience with the whole experience and the holiday weekend. We have a lot of trust in the Mitsubishi ductless systems and are confident you will be happy with your investment. The service and professionalism you received is a standard you can expect from us, we look forward to servicing you and your homes comfort needs. Thanks again, The team at Donahue’scindy M.
07/22/2013
They are very good. They are courteous and prompt. The prices are comfortable. We still had our home insurance for the year when we bought this house and we were reimbursed as a motor went out. I'm not sure about pricing.
Description of Work
I used Donahues Inc for heating and a/c. We had to use them in November for a service.
Category
heating & air conditioning/hvac
Service Provider Response
[member name removed], Thank you for choosing Donahue's, and taking the time to give us a good review! You were new homeowner's when we serviced you, and I'm glad we were able to help you get reimbursed by your home warranty company. We're happy to hear you were pleased with David, the technician who was at your home, and the service he provided for you. At [member name removed], customer satisfaction is truly our top priority. We look forward to servicing you in the future! Thank you, The team at Donahue'sDavid K.
06/07/2013
They are pretty much experts in this area. We have a geothermal unit, and they are pretty much experts on that. I would not call anyone else to come out and service the furnace. They have very good service. Their service price is probably reasonable. Like I said, I would not call anyone. I have been pleased with their service. They are a little bit higher than the company we had but I am sure that is for this economy.
Description of Work
I used Donahues for my heating system.
Category
heating & air conditioning/hvac
Service Provider Response
[Member name removed], Thank you for choosing Donahue's. We truly appreciate your kind words about your satisfaction with our service. Dedicated clients, such as yourself, and your satisfaction, are what we strive for! Thank you again for taking the time to give us a positive review. We want you to know we will always do everything possible to merit the confidence you have placed in us, and we look forward to continue serving you and your homes comfort needs! Thanks again, The team at Donahue'sDenis R.
04/17/2013
Work was done promptly. All seems to be running well. Can't ask for much more.
Description of Work
Analyzed and fixed leak in geothermal coil. A new coil was required. Donahue's ordered a new one under manufacturer warranty. Work was performed about 10 days later. I was a bit upset about the projected labor costs, which were above what the manufacturer allowed. However, I feel that the final bill was an honest effort to keep the costs below the upper limit that Donahue's had quoted me before the work was done.
Category
heating & air conditioning/hvac
Service Provider Response
[member name removed], Thank you for calling Donahue's, and taking the time to give us a good review. We really appreciate it. We always try to do right by our customers. We understood your initial concern with the repair quote for your coil replacement, and I'm sure were just as pleased as you were when we were able to adjust it accordingly. Customer satisfaction is one of main priorities. It's great to hear everything is still operating properly with your geothermal system. If you need anything, please don't hesitate to call us! Thanks again, Donahue's Inc.Janet C.
10/01/2012
I was very pleased with this company. Ron, the salesman came out promptly and was on time. He explained everything to me and promised a quote within the day. He called me later that day and sent the quote. Of 3 companies I had quote me, Ron was the most honest and the lowest price. I had concerns about the AC coil needing replaced. Ron advised me that he would give me a price on the coil but it may not work with the older AC unit. He advised to wait until they installed the furnace to see what was wrong with it. Every other co. urged me to buy a new AC unit also. The installers showed up at 7:30, after a phone call to confirm and worked until 5pm. They had to take some bricks out of the outside to install the chimney liner. I could not even tell where they took the bricks out when they were done. Everything was very professional and the installers made sure they stayed until the job was completed instead of coming the next day.
Description of Work
Replaced a 20 yr old gas furnace.
Category
heating & air conditioning/hvac
Service Provider Response
Member, Thank you so much for choosing Donahue's and taking your time to give us a good review! Seeing as you were a new customer it's so great hearing that you were pleased with Ron, Harry, and Craig, and the work that was done at your home. We're glad that Ron helped educate you on your options so you could make the best decision. We want you to know that we will always do everything possible to merit the confidence you have placed in us! Thank you! The team at Donahue'sMary,E K.
08/16/2012
Gave a competitive estimate. Scheduled the installation and performed the service as promised. Returned in the spring to make sure the AC was ready to go. I have been very satisfied with this company.
Description of Work
Replaced furnace and installed central air conditioning.
Category
heating & air conditioning/hvac
Service Provider Response
Member, It's so nice hearing that you are pleased with your new heating & cooling system and the work we did in your home. We can't thank you enough for choosing Donahue's and for giving us a good review! We're glad that you were pleased with Mark, Harry, Craig, and Scott who came out in the spring to make sure the air conditioner was ready for the cooling season. Your business is very important to us, and your satisfaction is our top priority! Thanks so much, The team at Donahue'sFrank A.
04/11/2012
They came and did the job very promptly. They finished up and everything works well. It works much better than the old one.
Description of Work
I used them for heating and A/C. I got a new unit put in.
Category
heating & air conditioning/hvac
Service Provider Response
Member, Thank you for choosing Donahue's. We're so thankful for your years of loyal service, and really appreciate you taking the time to give us a good review! We're glad you're pleased with the operation of the new oil furnace. We look forward to continuing serving you and your homes comfort needs! Thanks so much, The team at Donahue'sPhone
Address
535 Rugh St
Greensburg, PA 15601
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