Founded 1962 • With Angi since January 2009
Service Provider ResponseDear [Member Name Removed], Thank you for taking the time to give us a review. When you placed this call as a new costumer we were happy for the opportunity to work with you knowing that you were concerned about having a new company come to your home, (which is understandable) we are especially pleased to hear that your experience was up to your standard. We welcome any kind of feed back and/or suggestion's on how we can do better in the future, we are here for you the costumer and want to be the best we can be for you. Truthfully, The Team At Donahue's INC
Service Provider ResponseDear [Member Name Removed], We sincerely appreciate you taking the time out of your day to share your experience in your review. we value your loyalty and appreciate you being a service contract costumer, we look forward to a long working relationship. Thank you, The Team At Donahue's INC.
Service Provider Response[member name removed], Thank you so much for taking the time to give us a review. We really appreciate hearing about your experience, and that you were pleased with Ron, and the work the guys performed for you. We value your opinion, and thank you for your business. We will always to everything possible to merit the confidence you have placed in us. Sincerely, The team at Donahue's
Service Provider ResponseMr. [member name removed], Thank you for taking the time to share your positive experience! We truly appreciate your years of loyalty to us, and are so pleased to hear that you're happy with the service we've been providing. Your satisfaction is our goal. We will continue to do everything possible to merit the confidence you have placed in us. Sincerely, The team at Donahue's.
Service Provider ResponseMrs. [member name removed], On Thanksgiving day, the furnace in your rental property had no heat. You were a new customer to Donahue’s. You turned in a service call at 9:56 am and within 34 minutes we had a technician dispatched to your property. We were able to get the furnace repaired that morning, by replacing the blower motor. Our repairs carry a 1-year part warranty and a 30-day labor warranty. Customers who are under Maintenance Agreements with us receive an extended 1-year labor warranty on repairs. You do not have a Maintenance Agreement with us. Two months later, your husband called stating that another contractor noticed a noise. He was told there would be a $65 service charge and we would quote any additional charges from there. The warranty on the blower motor was explained to him when he turned the service call in, and he approved the service charge and authorized for us to return to the property. No additional repairs were needed, we cycled the furnace and there was no noise. The technician noted the noise previously heard may have been the heat shield. It is unfortunate that you feel our customer service was “horrible”. You called us as a new customer, and received an extremely quick response time on a holiday. All repairs were quoted to you and your renters had their heat repaired that day. Two months later, when your husband called, all charges were quoted, approved, the warranty was explained and service was authorized. We truly strive to be fair and upfront with our customer’s. We appreciate you giving us a chance, and wish you better luck with your next service provider. Sincerely, The team at Donahue’s
Service Provider Response(Removed members name), Thank you for choosing Donahue's. We would also like to thank you for taking the time to review your experience with us, and give us a positive rating. We're pleased to hear that you were happy with our quick response, and the work that Joe performed in your home. We appreciate your business. If you ever have any questions or need anything in the future, please don't hesitate to contact us. Thank you, The team at Donahue's
Service Provider Response[Members name], Thank you for taking the time to give us a review, we hope to clear the air about your unpleasant experience. The work discussed in this review was over a 5 year time span, and this review was not submitted until 3 years after any work had taken place. Please take that into consideration, especially with the approximate cost associated with this review. The Better Business Bureau also reviewed this issue in 2011, per [members name] request, and found Donahue’s of no fault and to have resolved the customer’s complaints to their satisfaction. The friend you purchased your boiler from in 2006, was an engineer, and we installed the system according to his and the boiler manufacturer’s instructions and specifications. Per our agreement we warranted all parts and labor supplied by Donahue’s for 1-year. All of the technicians who serviced your equipment were certified and trained by the manufacturer. We have always tried to be fair with you. We tried our best to explain the boiler operation so you could make informed decisions about the repairs to your system. The repairs made to your system were necessary and were completed correctly. The manufacturer was contacted throughout the process and we even asked them for consideration towards the parts failures you experienced, and they declined any sort of compensation. We do appreciate the business you chose to give us. We are sorry you were not satisfied. We will continue to learn and grow from each experience and continue offering the fairest customer service possible. Sincerely, The team at Donahue's
Service Provider Response[removed member name], Thank you for taking the time to give us a good review. We truly appreciate you choosing Donahue’s to service you and your homes comfort needs. I would like to apologize again for the mix up with the appointment, and am glad to hear that overall you were pleased with Ron, Bob, Craig, and Jake. We hope your new furnace helped keep your home cool and comfortable for the remainder of this year’s cooling season, and will keep your family warm as we approach the heating season. Thank you again for choosing us, we will do everything possible to continue to merit the confidence you have placed in us. Thank you, The team at Donahue’s
Service Provider Response(removed member name), Thank you so much for choosing Donahue’s. We really appreciate you taking the time to give us a positive review. Seeing as you were a first time customer, we’re happy to hear that you were impressed with Mark and the guys who helped with your new installation. It’s invaluable that you recognize the importance of knowledge and experience versus just choosing the lowest price. Complications like what was experienced with your new Mitsubishi system are not common, I know our installer Jim was especially concerned with seeing the resolution through and making sure you were happy with the end result. We do appreciate your understanding and patience with the whole experience and the holiday weekend. We have a lot of trust in the Mitsubishi ductless systems and are confident you will be happy with your investment. The service and professionalism you received is a standard you can expect from us, we look forward to servicing you and your homes comfort needs. Thanks again, The team at Donahue’s
Service Provider Response[member name removed], Thank you for choosing Donahue's, and taking the time to give us a good review! You were new homeowner's when we serviced you, and I'm glad we were able to help you get reimbursed by your home warranty company. We're happy to hear you were pleased with David, the technician who was at your home, and the service he provided for you. At [member name removed], customer satisfaction is truly our top priority. We look forward to servicing you in the future! Thank you, The team at Donahue's
Service Provider Response[Member name removed], Thank you for choosing Donahue's. We truly appreciate your kind words about your satisfaction with our service. Dedicated clients, such as yourself, and your satisfaction, are what we strive for! Thank you again for taking the time to give us a positive review. We want you to know we will always do everything possible to merit the confidence you have placed in us, and we look forward to continue serving you and your homes comfort needs! Thanks again, The team at Donahue's
Service Provider Response[member name removed], Thank you for calling Donahue's, and taking the time to give us a good review. We really appreciate it. We always try to do right by our customers. We understood your initial concern with the repair quote for your coil replacement, and I'm sure were just as pleased as you were when we were able to adjust it accordingly. Customer satisfaction is one of main priorities. It's great to hear everything is still operating properly with your geothermal system. If you need anything, please don't hesitate to call us! Thanks again, Donahue's Inc.
Service Provider ResponseMember, Thank you so much for choosing Donahue's and taking your time to give us a good review! Seeing as you were a new customer it's so great hearing that you were pleased with Ron, Harry, and Craig, and the work that was done at your home. We're glad that Ron helped educate you on your options so you could make the best decision. We want you to know that we will always do everything possible to merit the confidence you have placed in us! Thank you! The team at Donahue's
Service Provider ResponseMember, It's so nice hearing that you are pleased with your new heating & cooling system and the work we did in your home. We can't thank you enough for choosing Donahue's and for giving us a good review! We're glad that you were pleased with Mark, Harry, Craig, and Scott who came out in the spring to make sure the air conditioner was ready for the cooling season. Your business is very important to us, and your satisfaction is our top priority! Thanks so much, The team at Donahue's
Service Provider ResponseMember, Thank you for choosing Donahue's. We're so thankful for your years of loyal service, and really appreciate you taking the time to give us a good review! We're glad you're pleased with the operation of the new oil furnace. We look forward to continuing serving you and your homes comfort needs! Thanks so much, The team at Donahue's
Donahues Inc is open:
Monday: 8:30 AM - 5:00 PM
Tuesday: 8:30 AM - 5:00 PM
Wednesday: 8:30 AM - 5:00 PM
Thursday: 8:30 AM - 5:00 PM
Friday: 8:30 AM - 5:00 PM
Donahues Inc accepts the following forms of payment: Visa, MasterCard, Discover, Check, Financing Available
No, Donahues Inc does not offer eco-friendly accreditations.
Donahues Inc offers the following services: Residential and commercial sales, repair and installation of air conditioners, heat pumps, air duct, thermostats, furnaces, boilers and other HVAC and indoor air quality needs. Geothermal heat pumps. Commercial refrigeration.
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We are a full service heating and air conditioning contractor. We have 24 hour emergency service available. We currently have approximately 100 employees and we do not use sub contractors. Please visit our website at www.climatech.com for valuable offers and financing options.