M.MCMANUS HEATING L.L.C

This contractor is incompetent, unethical, unfocused and DANGEROUS! He came to our house to give an estimate on a central AC issue. He arrived 20 minutes late. He was uninterested in listening as we tried to explain the problems we were experiencing. He removed the back cover of the outdoor AC unit, looked at it for a few minutes, wrote up an $800 proposal, told us we did not need to pay the $45 service fee because he had included it in the proposal, told us we either had to hire him on the spot or call him within an hour so he could stop back to service it while he was in the area, otherwise he would not come back because we lived too far away from his office. We told him we would NOT hire anybody on the spot, we needed to follow up with our home warranty company, we were getting 5 other proposals from other contractors and would get back to him once all of that was completed. He said he might be able to come back to help us in 7 - 8 days, and he left. As other contractors came out to give their proposals, they noticed that he had left the back panel of the AC unit unattached, exposing the 220 volt wires! They said it was very dangerous and said we should have him return to re-attach the cover ASAP. We called him and he said he would stop back in 1/2 an hour. He did not. We called the warranty company, who then called him, and he told them he would stop back soon. He did not. We called him again and he did not answer. We left a voice message. We called the warranty company again, letting them know he never came back. The next day he told the warranty company that we did not pay the $45 service fee, so he left the wires exposed. How unethical is that? Expose people to 220v because you were too careless to put the covering back on, and then make up some petty comment about how they did not pay you the service fee that is clearly included in the written proposal that you gave them? This man is incompetent, unethical, dangerous, and quite petty. Our advice is to stay away. Don't waste your time, or jeopardize your family's safety.

They did a excellent job at $3,000 less then other people we called they always say there’s two sides to every story and I got the truth about the people who gave this guy a bad review They even got me a better heater at the same price bc they didn’t have the one he ordered in stock they did the work replacing and putting in the new furnace in 4 hours. They came out on Wednesday the same day I called and installed the heater on Friday morning. I was suppose to get a 120,000 BTU but the warehouse didn’t have that one so I got a 140,000BTU at the same price with a longer warranty 25 years. Michael and his father is top man’s in my book. They know there stuff.

He took the dual capacitor and refused to return it. He was paid a $95 service fee. I guess stealing a part either guarantees the work (he wanted us to install a brand new unit for $2800) or causes future problems. Let's just say it caused us problems. STAY FAR FAR AWAY.

They did an excellent job but I think it was a little bit to high. They did a good job. When they finished everything worked, everything was nice and neat. They cleaned up after themselves and it didn't take long. They could lower the price a little bit. They came right away.

Overall the service was average. The delivery of the product was later then I had been told it would be. The major problem lied within scheduling the delivery of the product. The assistant who I dealt with on the phone, who I later learned was the owner's wife, was extremely rude and unprofessional. On several instances she actually hung up on me while I was trying to find out when the service men would be coming to my house. She also refused to allow me to speak with the owner / her husband. Due to her actions and rude behaviors I will never use this company again.